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Oracle® Fusion Middleware Administrator's Guide for Oracle WebCenter
11g Release 1 (11.1.1.4.0)

Part Number E12405-13
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36 Monitoring Oracle WebCenter Performance

Fusion Middleware Control Console provides a Web-based user interface for monitoring the real-time performance of WebCenter applications, including any producers and portlets that WebCenter applications may use.

Performance monitoring helps administrators identify issues and performance bottlenecks in their environment. This chapter describes the range of performance metrics available for WebCenter applications and how to monitor them through Fusion Middleware Control. It also describes how to troubleshoot issues by analyzing information that is recorded in WebCenter diagnostic log files.

Administrators who monitor WebCenter applications regularly will learn to recognize trends as they develop and prevent performance problems in the future.

This chapter includes the following sections:

Audience

The content of this chapter is intended for Fusion Middleware administrators (users granted the Admin, Operator, or Monitor role through the Oracle WebLogic Server Administration Console). See also, Section 1.8, "Understanding Administrative Operations, Roles, and Tools".

36.1 Understanding WebCenter Performance Metrics

Through Fusion Middleware Control, administrators can monitor the performance and availability of all the components and services that make up WebCenter applications, and the application as a whole.

To make best use of the information displayed it is important that you understand how performance metrics are calculated and what they mean. All WebCenter's performance metrics are listed and described here for your reference. Some applications (such as WebCenter Spaces) might use the full range of social networking, personal productivity, and collaboration service metrics listed, while others may only use one or two of these services.

This section includes the following subsections:

36.1.1 WebCenter Metric Collection: Recent History and Since Startup

Performance metrics are automatically enabled for Oracle WebCenter. In other words, you do not need to set options or perform any extra configuration to collect performance metrics. If you encounter a problem, such as, an application running slowly or hanging, you can view particular metrics to find out more information about the problem as Fusion Middleware Control provides real-time data.

The following metrics are collected for Oracle WebCenter:

  • Since Startup: At any given time, real-time metrics are available for the duration for which the WebLogic Server hosting WebCenter applications is up and running. Real-time metrics that are collected or aggregated since the startup of the container are displayed for WebCenter as Since Startup. These metrics provide data aggregated over the lifetime of the WebLogic Server. The aggregated data enables you to understand overall system performance and compare the performance of recent requests shown in Recent History.

    Note:

    Metric collection starts afresh after the container is restarted. Data collected before the restart becomes unavailable.
  • Recent History: In addition to the Since Startup metrics, Oracle WebCenter metrics are also configured to capture performance data every five minutes. This metric data is used with the Since Startup metrics, and is made available as Recent History metrics.

  • All metrics seen under Recent History are calculated using the recent metrics. For example, if a service is used for a short time, but it is not accessed at all for the last 15 minutes, then the Since Startup metrics for the service shows numbers greater than 0, while the Recent History metrics for that service are all zero. The Recent History metrics enable you to assess real-time performance of a live site based on data collected just from recent run-time access.

    Typically, Recent History shows data for the most recent 10-15 minutes. However, there are situations when the data does not reflect the last 10-15 minutes:

    • If the WebLogic Server has just started up, and has been running for less than 10-15 minutes, then Recent History shows data for the duration for which the server has been up and running.

    • Metric collection stops temporarily if no metric requests are detected over a long period. The collection restarts when the client next requests metrics. If metric collection stops, then Recent History initially shows data for the period since metric collection stopped. As soon as the metric collection starts again, the data starts displaying metrics for the most recent 10-15 minutes.

While diagnosing a live site, you can navigate to the WebCenter metric pages and see the Services Summary section to identify services that are actively used and/or are taking longer than expected. Click the Refresh icon next to the time stamp to refresh metrics with live data. Then, click the particular service and repeat these steps to determine which specific operation in the service is taking a long time. If needed, navigate to application pages that use the service and set the application to trigger the run-time metrics to get more data.

36.1.2 Common WebCenter Metrics

Fusion Middleware Control provides capabilities to monitor performance of WebCenter Services in the following ways:

  • Services summary: Summary of performance metrics for each service used in a WebCenter application. Table 36-1 lists services that use common performance metrics. Table 36-2 describes service metrics.

  • Most popular operations and response time for individual service operations. Table 36-3 describes these metrics.

  • Per operation metrics: Performance metrics for individual service operations. Table 36-1 lists common performance metrics used to monitor performance of individual operations. Table 36-3 describes these metrics.

Table 36-1 Common Performance Metrics

Service Services Summary(Since Startup and Recent History) Per Operation Metrics(Since Startup and Recent History)

Announcements

The performance metrics include:

  • Status

  • Successful Invocations (%)

  • Invocations

  • Average Time (ms)

The performance metrics include:

  • Most Popular Operations

  • Response Time

  • Invocations

  • Average Time (ms)

  • Maximum Time (ms) (Since Startup only)

BPEL Worklist

The performance metrics include:

  • Status

  • Successful Invocations (%)

  • Invocations

  • Average Time (ms)

Not applicable

Discussion Forums

The performance metrics include:

  • Status

  • Successful Invocations (%)

  • Invocations

  • Average Time (ms)

The performance metrics include:

  • Most Popular Operations

  • Response Time

  • Successful Invocations (%)

  • Invocations

  • Average Time (ms)

  • Maximum Time (ms) (Since Startup only)

External Applications

The performance metrics include:

  • Status

  • Successful Invocations (%)

  • Invocations

  • Average Time (ms)

The performance metrics include:

  • Most Popular Operations

  • Response Time

  • Successful Invocations (%)

  • Invocations

  • Average Time (ms)

  • Maximum Time (ms) (Since Startup only)

Events

The performance metrics include:

  • Status

  • Successful Invocations (%)

  • Invocations

  • Average Time (ms)

The performance metrics include:

  • Most Popular Operations

  • Response Time

  • Successful Invocations (%)

  • Invocations

  • Average Time (ms)

  • Maximum Time (ms) (Since Startup only)

Import/Export

The performance metrics include:

  • Status

  • Successful Invocations (%)

  • Invocations

  • Average Time (ms)

The performance metrics include:

  • Most Popular Operations

  • Response Time

  • Successful Invocations (%)

  • Invocations

  • Average Time (ms)

  • Maximum Time (ms) (Since Startup only)

Instant Messaging and Presence (IMP)

The performance metrics include:

  • Status

  • Successful Invocations (%)

  • Invocations

  • Average Time (ms)

The performance metrics include:

  • Most Popular Operations

  • Response Time

  • Successful Invocations (%)

  • Invocations

  • Average Time (ms)

  • Maximum Time (ms) (Since Startup only)

Lists

The performance metrics include:

  • Status

  • Successful Invocations (%)

  • Invocations

  • Average Time (ms)

The performance metrics include:

  • Most Popular Operations

  • Response Time

  • Successful Invocations (%)

  • Invocations

  • Average Time (ms)

  • Maximum Time (ms) (Since Startup only)

Mail

The performance metrics include:

  • Status

  • Successful Invocations (%)

  • Invocations

  • Average Time (ms)

The performance metrics include:

  • Most Popular Operations

  • Response Time

  • Successful Invocations (%)

  • Invocations

  • Average Time (ms)

  • Maximum Time (ms) (Since Startup only)

Notes

The performance metrics include:

  • Status

  • Successful Invocations (%)

  • Invocations

  • Average Time (ms)

The performance metrics include:

  • Most Popular Operations

  • Response Time

  • Successful Invocations (%)

  • Invocations

  • Average Time (ms)

  • Maximum Time (ms) (Since Startup only)

Pages

The performance metrics include:

  • Status

  • Successful Invocations (%)

  • Invocations

  • Average Time (ms)

The performance metrics include:

  • Most Popular Operations

  • Response Time

  • Successful Invocations (%)

  • Invocations

  • Average Time (ms)

  • Maximum Time (ms) (Since Startup only)

People Connections

The performance metrics include:

  • Average Processing Time (ms)

  • Invocations

  • Successful Invocations (%)

The performance metrics include:

  • Most Popular Operations

  • Response Time

  • Successful Invocations (%)

  • Invocations

  • Average Time (ms)

  • Maximum Time (ms) (Since Startup only)

Polls

The performance metrics include:

  • Average Processing Time (ms)

  • Invocations

  • Successful Invocations (%)

The performance metrics include:

  • Most Popular Operations

  • Response Time

  • Successful Invocations (%)

  • Invocations

  • Average Time (ms)

  • Maximum Time (ms) (Since Startup only)

Recent Activity

The performance metrics include:

  • Average Time (ms)

  • Successful Invocations (%)

  • Invocations

Not available

RSS

The performance metrics include:

  • Status

  • Successful Invocations (%)

  • Invocations

  • Average Time (ms)

Not available

Search

The performance metrics include:

  • Status

  • Successful Invocations (%)

  • Invocations

  • Average Time (ms)

The performance metrics include:

  • Most Popular Operations

  • Response Time

  • Successful Invocations (%)

  • Invocations

  • Average Time (ms)

  • Maximum Time (ms) (Since Startup only)


Table 36-2 describes metrics used for monitoring performance of all operations.

Table 36-2 Description of Common Metrics - Summary (All Operations)

Metric Description

Status

The current status of the service:

  • Up (Green Up Arrow) - Indicates that a service is up and running and the last operation was successful.

  • Down (Red Down Arrow) - Indicates that a service is not currently available. The last operation was unsuccessful due to an unexpected error or exception. User errors, such as an authentication failure, do not change the status to Down.

  • Unknown (Clock) - Indicates that a service cannot query the status of the WebCenter application for some reason.

Successful Invocations (%)

Percentage of a service invocations that succeeded. Successful Invocations (%) equals the number of successful invocations divided by the invocation count:

- Since Startup

- Recent History

If Successful Invocations (%) is below 100%, check the diagnostic logs to establish why service requests are failing. See, Section 36.3, "Viewing and Configuring Log Information".

Invocations

This metric shows number of service invocations per minute:

- Since Startup

- Recent History

This metric provides data on how frequently a particular service is being invoked for processing of operations. Comparing this metric across services can help determine the most frequently used WebCenter Services in the application.

Average Time (ms)

The average time taken to process operations associated with a service. This metric can be used with the Invocations metric to assess the total time spent in processing service operations.

- Since Startup

- Recent History


Table 36-3 describes metrics used to monitor performance of each operation performed by a service or component.

Table 36-3 Description of Common Metrics - Per Operation

Metric Description

Most Popular Operations

The number of invocations per operation (displayed on a chart).

The highest value on the chart indicates which operation is used the most.

The lowest value indicates which operation is used the least.

Response Time

The average time to process operations associated with a service since the WebCenter application started up (displayed on a chart).

The highest value on the chart indicates the worst performing operation.

The lowest value indicates which operation is performing the best.

Operation

The operation being monitored. See also, Section 36.1.4, "WebCenter Service-Specific Metrics".

Invocations

The number of invocations, per operation:

- Since Startup

- Recent History

This metric provides data on how frequently a particular service is being invoked for processing of operations. Comparing this metric across services can help determine the most frequently used Web 2.0 Services in the application.

Average Time (ms)

The average time taken to process each operation:

- Since Startup

- Recent History

Maximum Time (ms)

The maximum time taken to process each operation.


36.1.3 Common WebCenter Performance Issues and Actions

This section provides information about identifying generic performance-related issues.

If a metric is out-of-bounds, do the following:

  • Check system resources, such as memory, CPU, network, external processes, or other factors.

  • Check other metrics to see if the problem is systemwide or only in a particular service.

  • If the issue is related to a particular service, then check if the back-end server is down or overloaded.

  • If the WebLogic Server has been running for a long time, compare the Since Startup metrics with the Recent History metrics to determine if performance has recently deteriorated, and if so, by how much.

  • Verify connection configuration information associated with the service to see if it is incorrect or no longer valid. See also, Appendix A, "WebCenter Configuration."

  • When the status of a service is Down or some operations do not work, then validate, test, and ping the back-end server through direct URLs. For details, refer to the "Testing Connection" section in the relevant chapter. For a list of chapters, see Part IV, "Managing Services, Portlet Producers, and External Applications".

    If a service is reconfigured, but the container is not restarted to pick up the changes, then the service becomes unavailable.

36.1.4 WebCenter Service-Specific Metrics

This section describes per operation metrics for all services and components. This section includes the following sub sections:

To access live performance metrics for your WebCenter application, see Section 36.2, "Viewing Performance Information."

36.1.4.1 Announcement Metrics

Performance metrics associated with the Announcements service (Figure 36-1) are described in Table 36-4 and Section 36.1.2, "Common WebCenter Metrics."

Figure 36-1 Announcement Metrics

Announcement Metrics
Description of "Figure 36-1 Announcement Metrics"

To monitor these metrics through Fusion Middleware Control, see Section 36.2, "Viewing Performance Information."

Table 36-4 Announcements Service - Operations Monitored

Operation Description Performance Issues - User Action

Login

Logs a WebCenter user (accessing the Announcements service) into the discussions server that is hosting announcements.

For service-specific causes, see Section 36.1.5.1, "Announcements Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

Logout

Logs a WebCenter user out of the discussions server that is hosting announcements.

For service-specific causes, see Section 36.1.5.1, "Announcements Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

Search

Searches for terms within announcement text.

If Announcement searches are failing, verify that Announcement text contains the search terms.

For other causes, see Section 36.1.5.1, "Announcements Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

Create

Creates an announcement.

For service-specific causes, see Section 36.1.5.1, "Announcements Service.".

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

List

Retrieves a list of announcements.

For service-specific causes, see Section 36.1.5.1, "Announcements Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."


36.1.4.2 BPEL Worklist Metrics

Performance metrics associated with the BPEL Worklist service (Figure 36-2) are described in Section 36.1.2, "Common WebCenter Metrics."

Figure 36-2 BPEL Worklist Metrics

Description of Figure 36-2 follows
Description of "Figure 36-2 BPEL Worklist Metrics"

To monitor these metrics through Fusion Middleware Control, see Section 36.2, "Viewing Performance Information."

36.1.4.3 Content Repository Metrics

Performance metrics associated with the Documents service and Content Presenter (Figure 36-3 and Figure 36-4) are described in the following tables:

Figure 36-3 Content Repository Metrics

Description of Figure 36-3 follows
Description of "Figure 36-3 Content Repository Metrics"

Figure 36-4 Content Repository Metrics - Per Operation

Description of Figure 36-4 follows
Description of "Figure 36-4 Content Repository Metrics - Per Operation"

To monitor these metrics through Fusion Middleware Control, see Section 36.2, "Viewing Performance Information."

Table 36-5 Content Repository - Operations Monitored

Operation Description Performance Issues - User Action

Download

Downloads one or more documents from a content repository.

For service-specific causes, see Section 36.1.5.3, "Content Repository (Documents and Content Presenter) Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

Upload

Uploads one or more documents to a content repository.

For service-specific causes, see Section 36.1.5.3, "Content Repository (Documents and Content Presenter) Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

Search

Searches for documents stored in a content repository.

For service-specific causes, see Section 36.1.5.3, "Content Repository (Documents and Content Presenter) Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

Login

Establishes a connection to the content repository and authenticates the user.

For service-specific causes, see Section 36.1.5.3, "Content Repository (Documents and Content Presenter) Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

Delete

Deletes one or more documents stored in a content repository.

For service-specific causes, see Section 36.1.5.3, "Content Repository (Documents and Content Presenter) Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

List Folders

Lists folders stored in a content repository. This operation is specific to Content Presenter.

For service-specific causes, see Section 36.1.5.3, "Content Repository (Documents and Content Presenter) Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

Get Items

Displays items, such as a document or image stored in a content repository. This operation is specific to Content Presenter.

For service-specific causes, see Section 36.1.5.3, "Content Repository (Documents and Content Presenter) Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."


Table 36-6 Content Repository Metrics - Summary (All Repositories)

Metric Description

Status

The current status of the Documents service:

  • Up (Green Up Arrow) - Indicates that the Documents service is up and running and the last operation was successful.

  • Down (Red Down Arrow) - Indicates that the Documents service is not currently available or service requests are failing. This also indicates that the last operation was unsuccessful due to an unexpected error or exception. User errors, such as an authentication failure, do not change the status to Down.

    If you are having problems with the Documents service, check the diagnostic logs to establish why this service is "Down". See, Section 36.3, "Viewing and Configuring Log Information."

    Some typical causes of failure include:

    - Content repository is down or not responding.

    - Network connectivity issues exist between the application and one or more content repositories.

    - Connection configuration information associated with one or more content repositories is incorrect or no longer valid.

  • Clock - Unable to query the status of the service for some reason.

Successful Invocations (%)

The percentage of Documents service invocations that succeeded (Upload, Download, Search Login, Delete):

- Since Startup

- Recent History

If Successful Invocations (%) is below 100%, check the diagnostic logs to establish why service requests are failing. See, Section 36.3, "Viewing and Configuring Log Information."

Invocations

The number of Documents service invocations per minute (Upload, Download, Search Login, Delete):

- Since Startup

- Recent History

This metric provides data on how frequently a particular service is being invoked for processing of operations. Comparing this metric across services can help determine the most frequently used WebCenter Services in the application.

Average Time (ms)

The average time taken to process operations associated with the Documents service (Upload, Download, Search Login, Delete):

- Since Startup

- Recent History

Most Popular Operations

The number of invocations per operation (displayed on a chart).

The highest value on the chart indicates which operation is used the most.

The lowest value indicates which operations is used the least.

Response Time

The average time to process operations associated with the Documents service since the WebCenter application started up (displayed on a chart).

The highest value on the chart indicates the worst performing operation.

The lowest value indicates which operations is performing the best.

Download Throughput (bytes per second)

The rate at which the Documents service downloads documents.

Upload Throughput (bytes per second)

The rate at which the Documents service uploads documents


Table 36-7 Content Repository Metrics - Operation Summary Per Repository

Metric Description

Status

The current status of the content repository:

  • Up (Green Up Arrow) - Indicates that the content repository is up and running and the last operation was successful.

  • Down (Red Down Arrow) - Indicates that the content repository is not currently available or service requests are failing. It also indicates that the last operation was unsuccessful due to an unexpected error or exception. User errors, such as an authentication failure, do not change the status to Down.

    If you are having problems with a content repository, check the diagnostic logs to establish why this service is "Down". See, Section 36.3, "Viewing and Configuring Log Information."

    Some typical causes of failure include:

    - Content repository is down or not responding.

    - Network connectivity issues exist between the application and one or more content repositories.

    - Connection configuration information associated with one or more content repositories is incorrect or no longer valid.

  • Clock - Unable to query the status of the service for some reason.

Successful Invocations (%)

The percentage of Documents service invocations that succeeded (Upload, Download, Search, Login, Delete) for this content repository:

- Since Startup

- Recent History

If Successful Invocations (%) is below 100%, check the diagnostic logs to establish why service requests are failing. See, Section 36.3, "Viewing and Configuring Log Information".

Invocations

The number of Documents service invocations per minute (Upload, Download, Search, Login, Delete) for this content repository:

- Since Startup

- Recent History

This metric provides data on how frequently a particular service is being invoked for processing of operations. Comparing this metric across services can help determine the most frequently used WebCenter Services in the application.

Average Time (ms)

The average time taken to process operations associated with the Documents service (Upload, Download, Search, Login, Delete) for this content repository:

- Since Startup

- Recent History

Bytes Downloaded

The volume of data that the Documents service has downloaded from this content repository.

Download Throughput (bytes per second)

The rate at which the Documents service downloads documents from this content repository.

Bytes Uploaded

The volume of data that the Documents service has uploaded from this content repository.

Upload Throughput (bytes per second)

The rate at which the Documents service uploads documents from this content repository.

Maximum Time (ms)

The maximum time to process operations associated with the Documents service (Upload, Download, Search, Login, Delete) for this content repository.


Table 36-8 Content Repository Metrics - Operation Detail Per Repository

Metric Description

Invocations

The number of Documents service invocations per operation (Upload, Download, Search, Login, Delete):

- Since Startup

- Recent History

This metric provides data on how frequently a particular service is being invoked for processing of operations. Comparing this metric across services can help determine the most frequently used WebCenter Services in the application.

Average Processing Time (ms)

The average time taken to process each operation associated with the Documents service (Upload, Download, Search, Login, Delete):

- Since Startup

- Recent History


36.1.4.4 Discussion Metrics

Performance metrics associated with the Discussions service (Figure 36-5) are described in Table 36-9 and Section 36.1.2, "Common WebCenter Metrics."

Figure 36-5 Discussion Metrics

Description of Figure 36-5 follows
Description of "Figure 36-5 Discussion Metrics"

To monitor these metrics through Fusion Middleware Control, see Section 36.2, "Viewing Performance Information."

Table 36-9 Discussions Service - Operations Monitored

Operation Description Performance Issues - User Action

Login

Logs a WebCenter user (accessing the Discussions service) into the discussions server that is hosting discussions forums.

For service-specific causes, see Section 36.1.5.4, "Discussions Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

Logout

Logs a WebCenter user out of the discussions server that is hosting discussion forums.

For service-specific causes, see Section 36.1.5.4, "Discussions Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

Create Forum

Creates a discussion forum in the discussions server, under a specific category.

If you are having problems creating forums, it may be due to:

  • Category under which discussion forums must be created has been deleted.

  • User does not have permissions to create discussion forums.

For other service-specific causes, see Section 36.1.5.4, "Discussions Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

Create Topic

Creates a topic in the discussions server, under a specific forum.

If you are having problems creating forums, it may be due to:

  • Discussion forum under which topics must be created has been deleted.

  • User does not have permissions to create topics.

For other service-specific causes, see Section 36.1.5.4, "Discussions Service".

For information on common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions".

List Forums

Retrieves a list of forums, under a specific category, from the discussion server.

If you are having problems creating forums, it may be due to:

  • User does not have permissions to view forums in the category.

  • Category from which to fetch forums has been deleted.

For other service-specific causes, see Section 36.1.5.4, "Discussions Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

List Topics

Retrieves a list of topics, under a specific forum, from the discussion server.

If you are having problems creating forums, it may be due to:

  • User does not have permissions to view topics in the forum.

  • Forum from which to fetch topics has been deleted.

For other service-specific causes, see Section 36.1.5.4, "Discussions Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

Search

Searches for terms within discussion forum text, in the discussions server.

If you are having problems creating forums, it may be due to:

  • No topic/messages exist with the specified search term.

  • Category or forum in which the search term object resides has been deleted.

For other service-specific causes, see Section 36.1.5.4, "Discussions Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."


36.1.4.5 Space Event Metrics

Performance metrics associated with the Space Events and Personal Events services are described in Table 36-10 and Section 36.1.2, "Common WebCenter Metrics."

Figure 36-6 Space Events Metrics

Description of Figure 36-6 follows
Description of "Figure 36-6 Space Events Metrics"

To monitor these metrics through Fusion Middleware Control, see Section 36.2, "Viewing Performance Information."

Table 36-10 Events Service - Operations Monitored

Operation Description Performance Issues - User Action

Create Event

Creates a Space or personal event in the WebCenter repository.

For service-specific causes, see Section 36.1.5.6, "Events Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

Update Event

Updates a Space or personal event stored in the WebCenter repository.

For service-specific causes, see Section 36.1.5.6, "Events Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

Delete Event

Deletes a Space or personal event in the WebCenter repository.

For service-specific causes, see Section 36.1.5.6, "Events Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

List Event

Retrieves a list of events from the WebCenter repository.

For service-specific causes, see Section 36.1.5.6, "Events Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

Search Event

Searches for terms within event text.

For service-specific causes, see Section 36.1.5.6, "Events Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."


36.1.4.6 External Application Metrics

Performance metrics associated with the External Application service are described in Table 36-11 and Section 36.1.2, "Common WebCenter Metrics."

Figure 36-7 External Application Metrics

Description of Figure 36-7 follows
Description of "Figure 36-7 External Application Metrics"

Figure 36-8 External Application Metrics - Per Operation

Description of Figure 36-8 follows
Description of "Figure 36-8 External Application Metrics - Per Operation"

To monitor these metrics through Fusion Middleware Control, see Section 36.2, "Viewing Performance Information."

Table 36-11 External Applications - Operations Monitored

Operation Description Performance Issues - User Action

Fetch Credentials

Retrieves credentials for an external application.

For service-specific causes, see Section 36.1.5.5, "External Applications Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

Store Credentials

Stores user credentials for an external application.

For service-specific causes, see Section 36.1.5.5, "External Applications Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

Fetch External Application

Retrieves an external application.

For service-specific causes, see Section 36.1.5.5, "External Applications Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

Automated Logins

Logs a WebCenter user in to an external application (using the automated login feature).

For service-specific causes, see Section 36.1.5.5, "External Applications Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."


36.1.4.7 Instant Messaging and Presence (IMP) Metrics

Performance metrics associated with the Instant Messaging and Presence (IMP) service (Figure 36-9) are described in Table 36-12 and Section 36.1.2, "Common WebCenter Metrics."

To monitor these metrics through Fusion Middleware Control, see Section 36.2, "Viewing Performance Information."

Table 36-12 Instant Messaging and Presence Service - Operations Monitored

Operation Description Performance Issues - User Action

Get Presence

Retrieves user presence information from the IMP server.

For service-specific causes, see Section 36.1.5.7, "Instant Messaging and Presence (IMP) Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

Login

Logs a WebCenter user (accessing the IMP service) into the IMP server.

For service-specific causes, see Section 36.1.5.7, "Instant Messaging and Presence (IMP) Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

Logout

Logs a WebCenter user (accessing the IMP service) out of the IMP server.

For service-specific causes, see Section 36.1.5.7, "Instant Messaging and Presence (IMP) Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."


36.1.4.8 Import and Export Metrics

Performance metrics associated with import and export services (Figure 36-10) are described in Table 36-13 and Section 36.1.2, "Common WebCenter Metrics." These metrics apply to WebCenter Spaces only.

Figure 36-10 Import/Export Metrics

Description of Figure 36-10 follows
Description of "Figure 36-10 Import/Export Metrics"

To monitor these metrics through Fusion Middleware Control, see Section 36.2, "Viewing Performance Information."

Table 36-13 Import/Export - Operations Monitored

Operation Description Performance Issues - User Action

Export

Exports an entire WebCenter application.

For service-specific causes, see Section 36.1.5.8, "Import and Export."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

Import

Imports entire WebCenter application.

For service-specific causes, see Section 36.1.5.8, "Import and Export."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."


36.1.4.9 List Metrics

(WebCenter Spaces only) Performance metrics associated with the List service (Figure 36-11) are described in Table 36-14 and Section 36.1.2, "Common WebCenter Metrics."

Figure 36-11 List Metrics

Description of Figure 36-11 follows
Description of "Figure 36-11 List Metrics"

To monitor these metrics through Fusion Middleware Control, see Section 36.2, "Viewing Performance Information."

Table 36-14 List service - Operations Monitored

Operation Description Performance Issues - User Action

Create List

Creates a list in the user session.

The Save Data operation commits new lists to the MDS repository.

For service-specific causes, see Section 36.1.5.9, "Lists Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

Copy List

Copies a list and its data in the user session.

The Save Data operation commits copied lists and list data to the MDS repository and the WebCenter repository (the database where list data is stored).

For service-specific causes, see Section 36.1.5.9, "Lists Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

Delete List

Deletes a list and its data in the user session.

The Save Data operation commits list changes to the MDS repository and the WebCenter repository (the database where list data is stored).

For service-specific causes, see Section 36.1.5.9, "Lists Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

Create Row

Creates row of list data in the user session.

The Save Data operation commits list data changes to the WebCenter repository (the database where list data is stored).

For service-specific causes, see Section 36.1.5.9, "Lists Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

Update Row

Updates row of list data in the user session.

The Save Data operation commits list data changes to the WebCenter repository (the database where list data is stored).

For service-specific causes, see Section 36.1.5.9, "Lists Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

Delete Row

Deletes row of list data in the user session.

The Save Data operation commits list data changes to the WebCenter repository (the database where list data is stored).

For service-specific causes, see Section 36.1.5.9, "Lists Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

Search

Retrieves a list by its ID from the Metadata repository.

For service-specific causes, see Section 36.1.5.9, "Lists Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

Save Data

Saves all changes to lists and list data (in the user session) to the Metadata Services repository and the WebCenter repository (the database where list information is stored).

For service-specific causes, see Section 36.1.5.9, "Lists Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."


36.1.4.10 Mail Metrics

Performance metrics associated with the Mail service (Figure 36-12) are described in Table 36-15 and Section 36.1.2, "Common WebCenter Metrics."

Figure 36-12 Mail Metrics

Description of Figure 36-12 follows
Description of "Figure 36-12 Mail Metrics"

To monitor these metrics through Fusion Middleware Control, see Section 36.2, "Viewing Performance Information."

Table 36-15 Mail Service - Operations Monitored

Operation Description Performance Issues - User Action

Login

Logs a WebCenter user into the mail server that is hosting mail services.

For service-specific causes, see Section 36.1.5.10, "Mail Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

Logout

Logs a WebCenter user out of the mail server that is hosting mail services.

For service-specific causes, see Section 36.1.5.10, "Mail Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

Receive

Receives a mail.

For service-specific causes, see Section 36.1.5.10, "Mail Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

Send

Sends a mail.

For service-specific causes, see Section 36.1.5.10, "Mail Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

Search

Searches for mail that contains a specific term.

For service-specific causes, see Section 36.1.5.10, "Mail Service."

For information on common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."


36.1.4.11 Note Metrics

Performance metrics associated with the Notes service (Figure 36-13) are described in Table 36-16 and Section 36.1.2, "Common WebCenter Metrics."

Figure 36-13 Notes Metrics

Description of Figure 36-13 follows
Description of "Figure 36-13 Notes Metrics"

To monitor these metrics through Fusion Middleware Control, see Section 36.2, "Viewing Performance Information."

Table 36-16 Notes Service - Operations Monitored

Operation Description Performance Issues - User Action

Create

Creates a personal note.

The Save Changes operation commits new notes to the MDS repository.

For service-specific causes, see Section 36.1.5.11, "Notes Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

Update

Updates a personal note.

The Save Changes operation commits note updates to the MDS repository.

For service-specific causes, see Section 36.1.5.11, "Notes Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

Find

Retrieves a note from the MDS repository.

For service-specific causes, see Section 36.1.5.11, "Notes Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

Delete

Deletes a note from the MDS repository.

For service-specific causes, see Section 36.1.5.11, "Notes Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."


36.1.4.12 Page Metrics

Performance metrics associated with the Page service (Figure 36-14) are described in Table 36-17 and Section 36.1.2, "Common WebCenter Metrics."

Figure 36-14 Page Metrics

Description of Figure 36-14 follows
Description of "Figure 36-14 Page Metrics"

To monitor these metrics through Fusion Middleware Control, see Section 36.2, "Viewing Performance Information."

Table 36-17 Page Service - Operations Monitored

Operation Description Performance Issues - User Action

Create

Creates a page in the WebCenter application.

For service-specific causes, see Section 36.1.5.12, "Page Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

Copy

Copies a page.

For service-specific causes, see Section 36.1.5.12, "Page Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

Delete

Deletes a page.

For service-specific causes, see Section 36.1.5.12, "Page Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

Search

Searches for pages that contain a specific term.

For service-specific causes, see Section 36.1.5.12, "Page Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."


36.1.4.13 Portlet Producer Metrics

Performance metrics associated with the portlet producers (Figure 36-15) are described in the following tables:

Figure 36-15 Portlet Producer Metrics

Description of Figure 36-15 follows
Description of "Figure 36-15 Portlet Producer Metrics"

To monitor these metrics through Fusion Middleware Control, see Section 36.2, "Viewing Performance Information."

Table 36-18 Portlet Producers - Summary

Metric Description

Status

The current status of portlet producers used in the WebCenter application:

  • Up (Green Up Arrow) - Indicates that all portlet producers are up and running.

  • Down (Red Down Arrow) - Indicates that the one or more portlet producers are currently unavailable. A producer instance might be down, or there could be some network connectivity issues.

  • Clock - Unable to query the status of the portlet producers for some reason.

Successful Invocations (%)

The percentage of portlet producer invocations that succeeded:

- Since Startup

- Recent History

Any request that fails will impact availability. This includes WebCenter application-related failures such as timeouts and internal errors, and also client/server failures such as requests returned with response codes HTTP4xx or HTTP5xx, responses with a bad content type, and SOAP faults, where applicable.

If Successful Invocations (%) is below 100%, check the diagnostic logs to establish why service requests are failing. See, Section 36.3, "Viewing and Configuring Log Information."

Invocations

The number of portlet producer invocations per minute:

- Since Startup

- Recent History

This metric measures each WebCenter application-related portlet request and therefore, due to cache hits, errors, or timeouts on the application, this total may be higher than the number of actual HTTP requests made to the producer server.

Average Time (ms)

The average time taken to make a portlet request, regardless of the result:

- Since Startup

- Recent History


Table 36-19 Portlet Producer - Detail

Metric Description

Most Popular Producers

The number of invocations per producer (displayed on a chart).

The highest value on the chart indicates which portlet producer is used the most.

The lowest value indicates which portlet producer is used the least.

Response Time

The average time each portlet producer takes to process producer requests since the WebCenter application started up (displayed on a chart).

The highest value on the chart indicates the worst performing portlet producer.

The lowest value indicates which portlet producer is performing the best.

Producer Name

The name of the portlet producer being monitored.

Click the name of a portlet producer to pop up more detailed information about each portlet that the application uses. See also Table 36-21, "Portlet - Detail".

Status

The current status of each portlet producer:

  • Up (Green Up Arrow) - Indicates that the portlet producer is up and running.

  • Down (Red Down Arrow) - Indicates that the portlet producer is currently unavailable. The producer instance might be down, or there could be some network connectivity issues.

  • Clock - Unable to query the status of portlet producer for some reason.

Producer Type

The portlet producer type: Web or WSRP

  • Web portlet producer - deployed to a J2EE application server, which is often remote and communicates through Simple Object Access Protocol (SOAP) over HTTP.

  • WSRP portlet producer - Web Services for Remote Portlets (WSRP) is a Web services standard that allows interoperability between a standards enabled container and any WSRP application.

Successful Invocations (%)

The percentage of producer invocations that succeeded:

- Since Startup

- Recent History

Invocations

The number of invocations, per producer:

- Since Startup

- Recent History

By sorting the table on this column, you can find the most frequently accessed portlet producer in your WebCenter application.

Average Time (ms)

The average time taken to make a portlet request, regardless of the result:

- Since Startup

- Recent History

Use this metric to detect non-functional portlet producers. If you use this metric with the Invocations metric, then you can prioritize which producer to focus on.

Maximum Time (ms)

The maximum time taken to process producer requests:

- Successes - HTTP200xx response code

- Re-directs - HTTP300xx response code

- Client Errors - HTTP400xx response code

- Server Errors - HTTP500xx response code


36.1.4.14 Portlet Metrics

Performance metrics associated with portlets (Figure 36-16) are described in the following tables:

Figure 36-16 Portlet Metrics

Description of Figure 36-16 follows
Description of "Figure 36-16 Portlet Metrics"

To monitor these metrics through Fusion Middleware Control, see Section 36.2, "Viewing Performance Information."

Table 36-20 Portlets - Summary

Metric Description

Status

The current status of portlets used in the WebCenter application:

  • Up (Green Up Arrow) - Indicates that all portlets are up and running.

  • Down (Red Down Arrow) - Indicates that the one or more portlets are currently unavailable. A producer instance might be down, or there could be some network connectivity issues. For other causes, see Section 36.1.5.13, "Portlets and Producers."

  • Clock - Unable to query the status of portlets for some reason.

Successful Invocations (%)

The percentage of portlet invocations that succeeded:

- Since Startup

- Recent History

Any request that fails will impact availability. This includes WebCenter application-related failures such as timeouts and internal errors, and also client/server errors.

If Successful Invocations (%) is below 100%, check the diagnostic logs to establish why service requests are failing. See, Section 36.3, "Viewing and Configuring Log Information."

Invocations

The number of portlet invocations per minute:

- Since Startup

- Recent History

This metric measures each WebCenter application-related portlet request and therefore, due to cache hits, errors, or timeouts on the application, this total may be higher than the number of actual HTTP requests made to the portlet producer.

Average Time (ms)

The average time taken to process operations associated with portlets, regardless of the result:

- Since Startup

- Recent History


Table 36-21 Portlet - Detail

Metric Description

Most Popular Portlets

The number of invocations per portlet (displayed on a chart).

The highest value on the chart indicates which portlet is used the most.

The lowest value indicates which portlet is used the least.

Response Time

The average time each portlet takes to process requests since the WebCenter application started up (displayed on a chart).

The highest value on the chart indicates the worst performing portlet.

The lowest value indicates which portlet is performing the best.

Portlet Name

The name of the portlet being monitored.

Status

The current status of each portlet:

  • Up (Green Up Arrow) - Indicates that the portlet is up and running.

  • Down (Red Down Arrow) - Indicates that the portlet is currently unavailable. The producer instance might be down, or there could be some network connectivity issues.

Producer Name

The name of the portlet producer through which the portlet is accessed.

Producer Type

The portlet producer type: Web or WSRP

  • Web portlet producer - deployed to a J2EE application server, which is often remote and communicates through Simple Object Access Protocol (SOAP) over HTTP.

  • WSRP portlet producer - Web Services for Remote Portlets (WSRP) is a Web services standard that allows interoperability between a standards enabled container and any WSRP application.

Successful Invocations (%)

The percentage of portlet invocations that succeeded:

- Since Startup

- Recent History

If Successful Invocations (%) is below 100%, check the diagnostic logs to establish why service requests are failing. See, Section 36.3, "Viewing and Configuring Log Information."

Invocations

The number of invocations, per portlet:

- Since Startup

- Recent History

By sorting the table on this column, you can find the most frequently accessed portlet in your WebCenter application.

Average Time (ms)

The average time each portlet takes to process requests, regardless of the result:

- Since Startup

- Recent History

Use this metric to detect non-performant portlets. If you use this metric with the Invocations metric, then you can prioritize which portlet to focus on.

Maximum Time (ms)

The maximum time taken to process portlet requests:

- Successes - HTTP200xx

- Redirects - HTTP300xx

- Client Errors - HTTP400xx

- Server Errors - HTTP500xx

The breakdown of performance statistics by HTTP response code can help you identify which factors are driving up the total average response time. For example, failures due to portlet producer timeouts would adversely affect the total average response time.


Table 36-22 Portlet - HTTP Response Code Statistics

Metric Description

Portlet Name

The name of the portlet being monitored.

Invocations Count

- Successes

- Redirects

- Client Errors

- Server Errors

The number of invocations, by type (HTTP response code):

- Since Startup

- Recent History

See also, Table 36-23, "HTTP Response Codes".

Average Time (ms)

- Successes

- Redirects

- Client Errors

- Server Errors

The average time each portlet takes to process requests:

- Since Startup

- Recent History

Use this metric to detect non-functional portlets. If you use this metric with the Invocations metric, then you can prioritize which portlet to focus on.


Table 36-23 HTTP Response Codes

HTTP Response and Error Code Description

200 -Successful Requests

Portlet requests that return any HTTP2xx response code, or which were successful without requiring an HTTP request to the remote producer, for example, a cache hit.

300 -Unresolved Redirections

Portlet requests that return any HTTP3xx response code.

400 -Unsuccessful Request Incomplete

Portlet requests that return any HTTP4xx response code.

500 -Unsuccessful Server Errors

Portlet requests that failed for any reason, including requests that return HTTP5xx response codes, or which failed due to a WebCenter application-related error, timeout, bad content type response, or SOAP fault.


36.1.4.15 People Connection Metrics

Performance metrics associated with the People Connections service are described in Table 36-24 and Section 36.1.2, "Common WebCenter Metrics."

Figure 36-17 People Connection Metrics

Description of Figure 36-17 follows
Description of "Figure 36-17 People Connection Metrics"

To monitor these metrics through Fusion Middleware Control, see Section 36.2, "Viewing Performance Information."

Table 36-24 People Connections Service - Operations Monitored

Operation Description Performance Issues - User Action

Get Profiles

Retrieves profiles of a user.

For service-specific causes, see Section 36.1.5.14, "People Connections Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

Get Activities

Retrieves the activities based on the user filter options.

For service-specific causes, see Section 36.1.5.14, "People Connections Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

Publish Activities

Publishes an activity in the user session and saves it in the WebCenter application.

For service-specific causes, see Section 36.1.5.14, "People Connections Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

Get Messages

Retrieves the messages of the user.

For service-specific causes, see Section 36.1.5.14, "People Connections Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

Get Feedback

Retrieves the feedback of the user.

For service-specific causes, see Section 36.1.5.14, "People Connections Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

Get Connections

Retrieves the connections of users.

For service-specific causes, see Section 36.1.5.14, "People Connections Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."


36.1.4.16 Poll Metrics

Performance metrics associated with the Polls service (Figure 36-18) are described in Table 36-25 and Section 36.1.2, "Common WebCenter Metrics."

Figure 36-18 Poll Metrics

Description of Figure 36-18 follows
Description of "Figure 36-18 Poll Metrics"

To monitor these metrics through Fusion Middleware Control, see Section 36.2, "Viewing Performance Information."

Table 36-25 Polls Service - Operations Monitored

Operation Description Performance Issues - User Action

Create Poll

Creates a poll in the WebCenter application.

For service-specific causes, see Section 36.1.5.15, "Polls Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

Edit Poll

Edit a poll in the WebCenter application.

For service-specific causes, see Section 36.1.5.15, "Polls Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

Delete Poll

Deletes the ongoing poll.

For service-specific causes, see Section 36.1.5.15, "Polls Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

Get Poll By ID

Displays the ongoing poll.

For service-specific causes, see Section 36.1.5.15, "Polls Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

Submit Poll

Submits the ongoing poll.

For service-specific causes, see Section 36.1.5.15, "Polls Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."

Analyze Results

Analyzes the poll result.

For service-specific causes, see Section 36.1.5.15, "Polls Service."

For common causes, see Section 36.1.3, "Common WebCenter Performance Issues and Actions."


36.1.4.17 RSS News Feed Metrics

Performance metrics associated with the RSS service (Figure 36-19) are described in Section 36.1.2, "Common WebCenter Metrics."

Figure 36-19 RSS News Feed Metrics

Description of Figure 36-19 follows
Description of "Figure 36-19 RSS News Feed Metrics"

To monitor these metrics through Fusion Middleware Control, see Section 36.2, "Viewing Performance Information."

36.1.4.18 Recent Activity Metrics

Performance metrics associated with the Recent Activities service (Figure 36-20) are described in Section 36.1.2, "Common WebCenter Metrics."

Figure 36-20 Recent Activity Metrics

Description of Figure 36-20 follows
Description of "Figure 36-20 Recent Activity Metrics"

To monitor these metrics through Fusion Middleware Control, see Section 36.2, "Viewing Performance Information."

36.1.4.19 Search Metrics

Performance metrics associated with the Search service (Figure 36-21) are described in Table 36-26 and Section 36.1.2, "Common WebCenter Metrics."

Figure 36-21 Search Metrics

Description of Figure 36-21 follows
Description of "Figure 36-21 Search Metrics"

To monitor these metrics through Fusion Middleware Control, see Section 36.2, "Viewing Performance Information."

Table 36-26 Search Service - Search Sources

Operation Description

Announcements

Announcement text is searched.

Documents

Contents in files and folders are searched.

Discussion Forums

Forums and topics are searched.

Spaces

Contents saved in a Space, such as links, lists, notes, tags, and Space events are searched.

Space Events

Space events are searched.

Links

Objects to which links have been created are searched (for example, announcements, discussion forum topics, documents, and events).

Lists

Information stored in lists is searched.

Notes

Notes text, such as reminders, is searched.

Oracle Secure Enterprise Search

Contents from the Document Library task flow, discussions, tag clouds, notes, and other WebCenter services are searched.

Pages

Contents added to application, personal, public, wiki, and blog pages are searched.


36.1.5 WebCenter Service-Specific Performance Issues and Actions

This section describes service-specific performance issues and user actions required to address those issue. This section includes the following sub sections:

Note:

For information about tuning the performance of WebCenter Services, see Appendix A, "WebCenter Configuration."

36.1.5.1 Announcements Service

If you are experiencing problems with the Announcements service and the status is Down, check the diagnostic logs to establish why this service is unavailable. Some typical causes of failure include:

  • Discussions server is down or not responding.

  • Network connectivity issues exist between the application and the Discussions server.

  • Connection configuration information associated with the Announcements service is incorrect or no longer valid.

36.1.5.2 BPEL Worklist Service

If you are experiencing problems with the BPEL Worklist service and the status is Down, check the diagnostic logs to establish why this service is unavailable. Some typical causes of failure include:

  • BPEL server being queried is not available.

  • Network connectivity issues exist between the application and the BPEL server.

  • Connection configuration information associated with the Worklist service is incorrect or no longer valid.

36.1.5.3 Content Repository (Documents and Content Presenter) Service

If you are experiencing problems with the Documents service and the status is Down, check the diagnostic logs to establish why this service is unavailable. Also, do one of the following:

  • For Oracle Content Server and Oracle Portal, verify that the back-end server is up and running.

  • For Oracle Content Server, verify that the socket connection is open for the client for which the service is not functioning properly.

  • For Oracle Portal, verify the status of the JDBC connection using Oracle WebLogic Administration Console.

  • (Functional check) Check logs on the back-end server. For Oracle Content Server, go to Oracle Content Server > Administration > Log files > Content Server Logs. For Oracle Portal use Fusion Middleware Control.

  • (Functional check) Search for log entries in which the module name starts with oracle.vcr, oracle.webcenter.content, oracle.webcenter.doclib, and oracle.stellent.

36.1.5.4 Discussions Service

If you are experiencing problems with the Discussions service and the status is Down, check the diagnostic logs to establish why this service is unavailable. Some typical causes of failure include:

  • Discussions server is down or not responding.

  • Network connectivity issues exist between the application and the discussions server.

  • Connection configuration information associated with the Discussions service is incorrect or no longer valid.

36.1.5.5 External Applications Service

If you are experiencing problems with the External Applications service and the status is Down, check the diagnostic logs to establish why this service is unavailable. Some typical causes of failure include:

  • Credential store is not configured for the application.

  • Credential store that is configured, for example Oracle Internet Directory, is down or not responding.

36.1.5.6 Events Service

If you are experiencing problems with the Space Events or Personal Events service and the status is Down, check the diagnostic logs to establish why this service is unavailable. Some typical causes of failure include:

  • WebCenter repository is not available (the database where event information is stored).

  • Network connectivity issues exist between the application and the WebCenter repository.

  • Connection configuration information associated with the Space Events or Personal Events service is incorrect or no longer valid.

36.1.5.7 Instant Messaging and Presence (IMP) Service

If you are experiencing problems with the IMP service and the status is Down, check the diagnostic logs to establish why this service is unavailable. Some typical causes of failure include:

  • Instant Messaging and Presence server is not available.

  • Network connectivity issues exist between the application and the Instant Messaging and Presence server.

  • Connection configuration information associated with the IMP service is incorrect or no longer valid.

36.1.5.8 Import and Export

If you are experiencing import and export problems and the status is Down, check the diagnostic logs to establish why this service is unavailable.

36.1.5.9 Lists Service

If you are experiencing problems with the Lists service and the status is Down, check the diagnostic logs to establish why this service is unavailable. Some typical causes of failure include:

  • MDS repository or WebCenter repository, in which the data of the Lists service is stored, is not available.

  • Network connectivity issues exist between the application and the repository.

  • Connection configuration information associated with the Lists service is incorrect or no longer valid.

36.1.5.10 Mail Service

If you are experiencing problems with the Mail service and the status is Down, check the diagnostic logs to establish why this service is unavailable. Some typical causes of failure include:

  • Mail server is not available.

  • Network connectivity issues exist between the application and the mail server.

  • Connection configuration information associated with the Mail service is incorrect or no longer valid.

36.1.5.11 Notes Service

If you are experiencing problems with the Notes service, check if the MDS repository is unavailable or responding slowly (the repository where note information is stored).

36.1.5.12 Page Service

If you are experiencing problems with the Page service and the status is Down, check the diagnostic logs to establish why this service is unavailable. Some typical causes of failure include:

  • WebCenter repository is not available (the database where page information is stored).

  • Network connectivity issues exist between the application and the WebCenter repository.

36.1.5.13 Portlets and Producers

If you are experiencing problems with a portlet producer and the status is Down, check the diagnostic logs to establish why this service is unavailable. Some typical causes of failure include:

  • Portlet producer server is down or not responding.

  • Connection configuration information associated with the portlet producer is incorrect or no longer valid.

  • Producer requests are timing out.

  • There may be a problem with a particular producer, or the performance issue is due to a specific portlet(s) from that producer.

36.1.5.14 People Connections Service

If you are experiencing problems with the People Connections service and the status is Down, check the diagnostic logs to establish why this service is unavailable. Some typical causes of failure include:

  • The service is down or not responding.

  • Connection configuration information associated with the service is incorrect or no longer valid.

  • WebCenter repository is not available (the database where page information is stored).

  • Network connectivity issues exist between the application and the WebCenter repository.

36.1.5.15 Polls Service

If you are experiencing problems with the Polls service and the status is Down, check the diagnostic logs to establish why this service is unavailable. Some typical causes of failure include:

  • The service is down or not responding.

  • Connection configuration information associated with the service is incorrect or no longer valid.

  • WebCenter repository is not available (the database where page information is stored).

  • Network connectivity issues exist between the application and the WebCenter repository.

36.1.5.16 RSS Service

If you are experiencing problems with the RSS service and the status is Down, check the diagnostic logs to establish why this service is unavailable. Some typical causes of failure include:

  • The Search service is not available.

  • A service being searched for recent activities has failed

Unable to Get Discussions Data

If you are experiencing performance issues, check the performance of the Discussions service.

Unable to Get Lists Data

If you are experiencing performance issues, check the performance of the Lists service.

Unable to Get Recent Activities Data

If you are experiencing performance issues, check the performance of the Recent Activity service.

36.1.5.17 Recent Activities Service

If you are facing problems with the Recent Activities service and the status is Down, check the diagnostic logs to establish why this service is unavailable. Some typical causes of failure include:

  • Search Service is not available.

  • A service being searched for recent activity has failed

36.1.5.18 Search Service

If you are facing problems with the Search service (a service executor) and the status is Down, check the diagnostic logs to establish why this executor is unavailable. Some typical causes of failure include:

  • The repository of the executor is not available.

  • Network connectivity issues exist between the application and the repository of the executor.

  • Connection configuration information associated with the executor is incorrect or no longer valid.

  • Content repositories being searched is currently unavailable.

36.1.6 Space Metrics

(WebCenter Spaces only) Performance metrics associated with the Space activity (Figure 36-22) are described in Table 36-27 and Section 36.1.2, "Common WebCenter Metrics."

Figure 36-22 Space Metrics

Description of Figure 36-22 follows
Description of "Figure 36-22 Space Metrics"

To monitor these metrics through Fusion Middleware Control, see Section 36.2, "Viewing Performance Information."

You can filter the data in the following ways:

  • Search for a specific Space through the Space Name Filter field. (Does not show metrics for Home Spaces.)

  • Display a specific number of rows through the Maximum Rows field.

  • Display most accessed, least performant, or pages that have maximum errors, through the Display dropdown list.

Table 36-27 Space Metrics

Metric Description

WebCenter Spaces URL

The WebCenter Spaces application being managed.

WebLogic Server

The WebLogic Server instance in which WebCenter Spaces is deployed.

J2EE Application

The name of the WebCenter Spaces application.

Page Response

The current average response time (in milliseconds) of Space pages.

Most Active Spaces

Graph showing the most active Spaces, that is, Spaces recording the most invocations.

To compare a different set of Spaces, select one or more Spaces in the table, and then click Display in Chart.

Page Throughput

Graph showing the average number of pages processed per minute for each Space.

To compare a different set of Spaces, select one or more Spaces in the table, and then click Display in Chart.

Average Processing Time

Graph showing the average page processing time (in milliseconds) per Space.

To compare a different set of Spaces, select one or more Spaces in the table, and then click Display in Chart.

Status

The current status of each Space:

  • Up (Green Up Arrow) - Indicates that the last Space operation was successful. The Space is up and running.

  • Down (Red Down Arrow) - Indicates that the Space is not currently available or the last Space operation was unsuccessful due to an unexpected error or exception. User errors, such as an authentication failure, do not change the status to "Down".

Successful Invocations (%)

The percentage of Space invocations that succeeded:

- Since Startup

- Recent History

If Successful Invocations (%) is below 100%, check the diagnostic logs to establish why service requests are failing. See, Section 36.3, "Viewing and Configuring Log Information."

Invocations

The number of Space invocations per minute:

- Since Startup

- Recent History

Errors

The number of errors occurred in a Space per minute.

Page Throughput

The average number of pages processed per minute for each Space:

- Since Startup

- Recent History

Average Time (ms)

The average time (in ms) to display Space pages:

- Since Startup

- Recent History

Maximum Time (ms)

The maximum time taken to display a Space page.

Minimum Time (ms)

The minimum time taken to display a Space page.


36.1.7 Page Metrics for WebCenter Spaces

Performance metrics associated with the page activity (Figure 36-24) are described in Table 36-28. You can display page metrics for both full and partial pages associated with WebCenter Spaces and WebCenter Portal applications.

Full Page and Partial Page Metrics

Full page metrics do not include partial page metrics. Partial page rendering of a component on a page increases only partial page metrics and does not cause any change in full page metrics. For example, a calendar refresh on a page increases partial page invocations by 1, but full page invocations remain unchanged.

Partial page requests render only portions of the page. Therefore, you can monitor the performance of pages within a page. Partial page refresh behavior is called partial page rendering (PPR). PPR allows only certain components on a page to be rerendered without the need to refresh the entire page. A common scenario is when an output component displays what a user has chosen or entered in an input component. Similarly, a command link or button can cause another component on the page to be rerendered without refreshing the entire page. For example, if a user takes a quick poll and clicks the Vote button, only the quick poll component is updated and rendered. Hence the full page invocations remain unchanged and the partial page invocations go up by 2. For more information about PPR, see the chapter "Rerendering Partial Page Content" in the Oracle Fusion Middleware Web User Interface Developer's Guide for Oracle Application Development Framework.

Note:

The page metrics discussed in this section are different from the Page service metrics discussed in Section 36.1.4.12, "Page Metrics." The Page service metrics, which show up as service metrics, monitor individual operations like creating pages. The Page metrics for Spaces, which are discussed in this section, monitor the individual page performance when they are accessed. The Page metrics capture only view/display operations (do not include page edit operations).

Metrics Display for Pages

You can filter the data in the following ways:

  • Search for a specific page through the Page Name Filter field.

  • Search for a specific Space through the Space Name Filter field. (relevant only to WebCenter Spaces)

  • Display a specific number of rows through the Maximum Rows field.

  • Display most accessed, least performant, or pages that have maximum errors, through the Display dropdown list.

By default the Pages Per Minute for full page metrics is hidden. To show this metric, go to the View menu > Columns > Since Startup/Recent History > Full Page > Pages Per Minute (Figure 36-23). Similarly, to hide columns that are not required, deselect the column names.

Figure 36-23 Pages Per Minute Option in the View Menu

Description of Figure 36-23 follows
Description of "Figure 36-23 Pages Per Minute Option in the View Menu"

Metrics are shown only for custom pages. The metrics for the following types of pages are not shown:

  • All pages from any Space named Home Space

  • Welcome page of a Space

  • Service pages such as documents and events

Figure 36-24 Page Metrics in Spaces

Description of Figure 36-24 follows
Description of "Figure 36-24 Page Metrics in Spaces"

Table 36-28 Page Metrics - Full Page and Partial Page

Metric Description

Invocations

The number of page invocations per minute:

- Since Startup

- Recent History

Average Time (ms)

The average time (in ms) to display pages:

- Since Startup

- Recent History

Maximum Time (ms)

The maximum time taken to display a page.

Errors (Only for full page)

The number of errors occurred in a page per minute.

Successful Invocations (Only for full page)

The percentage of page invocations that succeeded:

- Since Startup

- Recent History

If Successful Invocations (%) is below 100%, check the diagnostic logs to establish why service requests are failing. See, Section 36.3, "Viewing and Configuring Log Information."


36.2 Viewing Performance Information

Fusion Middleware Control monitors a wide range of performance metrics for WebCenter applications. You can view performance data for all the dependent services, external applications, and portlet producers used by your WebCenter application.

This section includes the following subsections:

36.2.1 Monitoring WebCenter Spaces

Administrators can monitor the performance and availability of all the components and services that make up WebCenter Spaces, and the application as a whole. These detailed metrics will help diagnose performance issues and, if monitored regularly, you will learn to recognize trends as they develop and prevent performance problems in the future.

Some key metrics display on the WebCenter Spaces home page. You can see at a glance which Spaces are the most popular, identify the best and worst performing Spaces and more. For details, see Section 36.1.6, "Space Metrics".

The WebCenter Spaces Home page also summarizes the status and performance of individual services, external applications, and any portlet producers that the application uses. When a service is Down or running slowly you can drill down to more detailed metrics to troubleshoot the problem, and take corrective action. For metric information, see Section 36.1, "Understanding WebCenter Performance Metrics ."

This section includes the following subsections:

36.2.1.1 Monitoring Service Metrics

To access service metrics for WebCenter Spaces:

  1. In Fusion Middleware Control Console, navigate to the home page for WebCenter Spaces.

    See Section 6.2, "Navigating to the Home Page for WebCenter Spaces".

  2. From the WebCenter menu, choose Monitoring > Service Metrics.

    Use Services Summary at the top of the WebCenter Service Metrics page to quickly see which services are up and running, and to review individual and relative performances of those services used by WebCenter Spaces.

    Statistics become available when a service, application, or portlet is accessed for the first time. If a service is not configured or has never been used it will not appear in the Summary table.

  3. Click the name of a service to drill down to more detailed metrics.

To learn more about individual metrics, see Section 36.1, "Understanding WebCenter Performance Metrics ".

36.2.1.2 Monitoring Space Metrics

To access performance metrics for Spaces created in WebCenter Spaces:

  1. In Fusion Middleware Control Console, navigate to the home page for WebCenter Spaces.

    See Section 6.2, "Navigating to the Home Page for WebCenter Spaces".

  2. From the WebCenter menu, choose Monitoring > Space Metrics.

  3. In the Space Name Filter field, enter the name of a Space, then press the [Enter] key. For information about the Space filtering options, see Section 36.1.6, "Space Metrics."

    OR

    In the Name column, click the Space name (link) for which you want to display performance metrics. The metrics for the selected Space display, as shown in Figure 36-25.

    Figure 36-25 Metrics for a Space

    Description of Figure 36-25 follows
    Description of "Figure 36-25 Metrics for a Space"

36.2.1.3 Monitoring Page Metrics for WebCenter Spaces

To access the page metrics:

  1. In Fusion Middleware Control Console, navigate to the home page for WebCenter Spaces.

    See Section 6.2, "Navigating to the Home Page for WebCenter Spaces".

  2. From the WebCenter menu, choose Monitoring > Page Metrics.

    For information about available page filtering options, see Section 36.1.7, "Page Metrics for WebCenter Spaces."

  3. To see metrics for all pages in a Space, enter the name of the Space in the Space Name Filter field and press [Enter]. See Figure 36-26.

    Figure 36-26 Page Metrics

    Description of Figure 36-26 follows
    Description of "Figure 36-26 Page Metrics"

  4. To see metrics for a particular page of a Space, enter the page name in the Page Name Filter field and the name of the Space to which this page belongs, in the Space Name Filter field, and then press [Enter]. See Figure 36-27.

    Figure 36-27 Space Metrics

    Description of Figure 36-27 follows
    Description of "Figure 36-27 Space Metrics"

36.2.1.4 Monitoring All Metrics Through the Metrics Palette

To access performance summary for Space and associated pages in WebCenter Spaces:

  1. In Fusion Middleware Control Console, navigate to the home page for WebCenter Spaces.

    See Section 6.2, "Navigating to the Home Page for WebCenter Spaces".

  2. From the WebCenter menu, choose Monitoring > Performance Summary.

    Use the Show Metric Palette button at the top of the Performance Summary page to display the Metric Palette. This palette enables you to select metrics for services that are up and running, and to review live performances of individual services in graphical and tabular formats.

    Statistics become available when a service, application, or portlet is accessed for the first time. If a service is not configured or has never been used it will not appear in the performance summary graphs and tables.

  3. In the Metric Palette, expand a service folder and select the metric checkboxes to view the service performance in graphical or tabular format.

    Figure 36-28 shows the Performance Summary page and Metric Palette. In addition to WebCenter performance metrics, the Metric Palette also displays general performance metrics associated with any J2EE application, for example, ADF Application Pool metrics. To display the help content for any metric, right-click the required directory or any metric in the directory and select Help.

    Figure 36-28 WebCenter Spaces - Performance Summary and Metric Palette

    Description of Figure 36-28 follows
    Description of "Figure 36-28 WebCenter Spaces - Performance Summary and Metric Palette"

36.2.2 Monitoring WebCenter Portal Applications

Administrators can monitor the performance and availability of all the components and services that make up WebCenter Portal applications, and the application as a whole. These detailed metrics will help diagnose performance issues and, if monitored regularly, you will learn to recognize trends as they develop and prevent performance problems in the future.

This section includes the following subsections:

36.2.2.1 Monitoring Service Metrics

To access performance metrics for a service associated with a WebCenter Portal application:

  1. In Fusion Middleware Control Console, navigate to the home page for WebCenter Portal applications.

    See Section 6.3, "Navigating to the Home Page for WebCenter Portal Applications".

  2. From the Application Deployment menu, choose WebCenter > Service Metrics.

    Use the Services Summary at the top of the WebCenter Service Metrics page to quickly see which services are up and running, and to review individual and relative performances of all the services used by the WebCenter application.

    Statistics become available when a service, application, or portlet is accessed for the first time. If a service is not configured or has never been used it will not appear in the Services Summary table.

  3. Click the name of a service to drill down to more detailed metrics (Figure 36-28). To display the help content for any metric, right-click the required directory or any metric in the directory and select Help.

To learn more about individual metrics for each service, see Section 36.1, "Understanding WebCenter Performance Metrics ".

36.2.2.2 Monitoring Page Metrics for WebCenter Portal Applications

To access performance metrics for a page associated with a WebCenter Portal application:

  1. In Fusion Middleware Control Console, navigate to the home page for WebCenter Portal applications.

    See Section 6.3, "Navigating to the Home Page for WebCenter Portal Applications".

  2. From the Application Deployment menu, choose WebCenter > Page Metrics.

    For information about available page filtering options, see Section 36.1.7, "Page Metrics for WebCenter Spaces."

  3. To see metrics for a page, enter the page name in the Page Name Filter field and press [Enter].

36.2.2.3 Monitoring All Metrics Through the Metrics Palette

To access service and page performance summary for a WebCenter Portal application:

  1. In Fusion Middleware Control Console, navigate to the home page for WebCenter Portal applications.

    See Section 6.3, "Navigating to the Home Page for WebCenter Portal Applications".

  2. From the Application Deployment menu, choose Performance Summary.

    Use the Show Metric Palette button at the top of the Performance Summary page to display the Metric Palette. This palette enables you to select metrics for services that are up and running, and to review live performances of individual services in graphical and tabular formats.

    Statistics become available when a service, application, or portlet is accessed for the first time. If a service is not configured or has never been used it will not appear in the performance summary graphs and tables.

  3. In the Metric Palette, expand a service folder and select the metric checkboxes to view the service performance in graphical or tabular format.

    Figure 36-29 shows the Performance Summary page and Metric Palette. In addition to WebCenter performance metrics, the Metric Palette also displays general performance metrics associated with any J2EE application, for example, ADF Application Pool metrics. To display the help content for any metric, right-click the required directory or any metric in the directory and select Help.

    Figure 36-29 WebCenter Portal Application - Performance Summary and Metric Palette

    Description of Figure 36-29 follows
    Description of "Figure 36-29 WebCenter Portal Application - Performance Summary and Metric Palette"

36.3 Viewing and Configuring Log Information

All diagnostic information related to startup and shutdown information, errors, warning messages, access information on HTTP requests, and additional information get stored in log files. To learn how to find information about the cause of an error and its corrective action, see the chapter "Managing Log Files and Diagnostic Data" in Oracle Fusion Middleware Administrator's Guide. To learn how to enable diagnostic logging to identify issues, see the section "Configuring Settings for Log Files" in Oracle Fusion Middleware Administrator's Guide.

For WebCenter Spaces, the log file, WC_Spaces-diagnostic.log is stored in the DOMAIN_HOME/servers/WC_Spaces/logs directory.

For WebCenter Portal applications, the log file is available in the DOMAIN_HOME/servers/ServerName/logs directory. The log file follows the naming convention of ServerName-diagnostics.log.

For example, for a managed server, WC_Custom, the logs will be stored in the DOMAIN_HOME/servers/WC_Custom/logs, and the log file name will be WC_Custom-diagnostics.log.

This section includes the following sub sections:

36.3.1 WebCenter Spaces Logs

To view log messages for WebCenter Spaces:

  1. In Fusion Middleware Control Console, navigate to the home page for WebCenter Spaces.

    See Section 6.2, "Navigating to the Home Page for WebCenter Spaces".

  2. From the WebCenter menu, choose Logs > View Log Messages.

  3. In the Log Messages page, search for warnings, errors, notifications, and so on.

To configure log files for WebCenter Spaces:

  1. In Fusion Middleware Control Console, navigate to the home page for WebCenter Spaces.

    See Section 6.2, "Navigating to the Home Page for WebCenter Spaces".

  2. From the WebCenter menu, choose Logs > Log Configuration.

  3. In the Log Configuration page, in the Log Files tab, configure log settings.

For more information, see the section "Searching and Viewing Log Files" in Oracle Fusion Middleware Administrator's Guide.

36.3.2 WebCenter Portal Application Logs

To view log messages for WebCenter Portal applications:

  1. In Fusion Middleware Control Console, navigate to the home page for WebCenter applications.

    See Section 6.3, "Navigating to the Home Page for WebCenter Portal Applications".

  2. From the Application Deployment menu, choose Logs > View Log Messages.

  3. In the Log Messages page, search for warnings, errors, notifications, and so on.

To configure log files for WebCenter Portal applications:

  1. In Fusion Middleware Control Console, navigate to the home page for WebCenter applications.

    See Section 6.3, "Navigating to the Home Page for WebCenter Portal Applications".

  2. From the Application Deployment menu, choose Logs > Log Configuration.

  3. In the Log Configuration page, in the Log Files tab, configure log settings.

For more information, see the section "Searching and Viewing Log Files" in Oracle Fusion Middleware Administrator's Guide.