14/14
Index
A
ABObject.jar
link link
Account Code
link
AccountNum
link link
ACD/PBX
and IVR Integration
link
call processing
link
dependency verification
link
in enhanced passive mode
link
in multi-site
link
in passive mode
link
in supported modes
link
in telephony platform
link
multi-site support for
link
multiple
link
ACD/PBXin supported modesactive modesupportedmodes
link
active mode
and Inbound Telephony Server
link
and IVR field mapping
link
in routing
link
in single-site architecture
link
supported
link
active-standby mode configuration
link
adapter
C-based
link
Custom C
link
definition
link
for SDK
link
Java-based
link
Adapter for Aspect Contact Server
link
Adapter for Cisco ICM
and Oracle Telephony Adapter Server
link
Adapter for Envox CT Connect
link
agents
link
Alcatel
link
Alcatel teleset configuration
link
ANI
link link link
AO Customer Name interaction key
link
AO Customer Phone Number interaction key
link
architecture
IVR Integration
link
multi-PBX
link
multi-site
link
server
link
single-site
link
Aspect
link
Aspect Call Center
link
Aspect CMI Server
link link link link
Aspect Contact Center
link
Aspect Contact Server
link
Aspect teleset configurations
link
Avaya Call Center
link
Avaya MultiVantage
link link
and middleware
link
Avaya teleset configurations
link
B
backup nodes
link
blind transfer
link link
C
C-based adapter
link
call and data transfer scenarios
link
call data keys
link
Campaign Classification
link
Campaign Name
link
Campaign Schedule Name
link
Canonical Phone Number
link link link
cctapi.jar
link
Cisco
link
Cisco CallManager
teleset line configuration
link
with Cisco ICM
link
Cisco ICM
link link
Cisco ICM Extended Call Context
link
Cisco ICM Peripheral Gateway
link
classification rules
features and functions
link
operators and values for
link
Classification Value interaction key
link
classification values
definition
link
classifications
configuring
link
IVR mappings for
link
types of
link
versus routing
link
Click-to-dial
link
close media items
link
computer telephony integration
in Oracle Advanced Inbound
link
concurrent manager
link
conditional dependencies
link
Contact Center
link
ContactNum
link
ContractNum
link
CT Connect
in upgrading
link
Service Pack 3
link
ctcapi.jar
link link link
ctcUnsupProc
link
CTI middleware
link
and adapter
link
and ITS
link
and IVR mapping
link
and route points
link
and sites
link
configuring
link
implementation overview
link
in multi-site architecture
link
in Oracle Advanced Inbound
link
in single-site architecture
link link
installation and dependency verification
link
Custom C adapter
link
Custom C Adapter Server
link
Customer Data Lookup
link
customer information-based routing
link
Customer Name
link
customer name
link
D
data and call transfer scenarios
link
data packets
link link link
data type operators
link
date operators
link
dependency verification
link
Dialed Number interaction key
link
DNIS
link link
dynamic groups
link
dynamic route
link
and PL/SQL queries
link
and procedure parameters
link
skill-based
link
E
enhanced passive mode
link link link
enterprise call and data transfer
link
enterprise routing scenarios
link
Envox CT Connect
link
and client files
link
and server log error
link
and supported switches
link
softphone performance issue
link link
Ericsson
link
Ericsson teleset configuration
link
error
Intel CT Connect client and server
link
error messages
link
external data variable processing
link link
G
global server group
link link
groups
dynamic
link
H
Hardware Number
link
Hewlett-Packard UX11
link
I
IBM AIX
link
implementation sequence
link
Inbound Telephony Server
link
and CTI middleware
link
and IVR Integration
link
definition of
link
function of
link
in multi-site server architecture
link
in single-site architecture
link
in single-site server architecture
link
load balancing
link
monitoring
link
installation verification
link
Integration
link
Intel
link
Intel CT Connect
and server log error
link
client and server error
link
in upgrading
link
Interaction and Queuing Distribution Server
reroute timeout
link
Interaction Blending
link
Interaction Center Server Manager (ICSM)
definition
link
in implementation
link
in multi-site architecture
link
interaction keys
for Contact Center
link
for Oracle TeleService
link
purposes of
link
using
link
Interaction Queuing and Distribution
link
server types
link
interaction queuing and distribution feature
link
Interaction Queuing and Distribution server
link link link
InvoiceNum
link
IVR
and classification rules
link
call processing
link
data
link
data packets
link
definition
link
fields
link
mapping fields
link
IVR Integration
alternative to
link
and Oracle TeleService
link
architecture
link
call flows
link
feature
link
J
Java client files
link
Java-based adapter
link
java.lang.NoClassDefFoundError
link
JDBC
definition of
link
K
key-value pairs
link
L
Linux
link
load balancing
link link
log in
link
Lucent
link
M
media item
link link
media type values
link
media types
link
Microsoft Windows NT
link link link link
middleware
and adapter
link
and ITS
link
and IVR mapping
link
and route points
link
and sites
link
configuring
link
implementation overview
link
in multi-site architecture
link
in Oracle Advanced Inbound
link
in single-site architecture
link link
installation and dependency verification
link
parameters for adapters
link
middleware-based multi-site functionality
link
modes, supported
link
monitoring
link
multi-PBX architecture
link
multi-site
definition
link
queuing and distribution
link
routing
link
server architecture
link link
N
node
assigning multiple servers to
link
in active-standby mode configuration
link
Nortel
link
Nortel Meridian
link link
Nortel Meridian with Envox CT Connect
link
Nortel teleset configuration
link
number operators
link
O
operators
link
Oracle Advanced Inbound
server architecture
link link link
Oracle Advanced Outbound
link
Oracle Call Center Connectors
link
Oracle Customer Care
link
Oracle Customer Interaction History
link
Oracle eCommerce products
link
Oracle Enterprise Routing
link
Oracle Fields
link link
Oracle Human Resources Management System
link
Oracle Interaction Center
link
Oracle Interaction Center Intelligence
link
Oracle iStore
link link
Oracle iSupport
link link
Oracle IVR Integrator
link
Oracle Routing Server
link
Oracle Telephony Adapter SDK
link
Oracle Telephony Adapter Server
and ctcUnsupProc error
link
and CTI middleware
link
configuring middleware
link
definition
link
function of
link
in upgrading configuration
link
load balancing
link
log
link
multi-site architecture
link
overview
link
single-site architecture
link link
Oracle Telephony Manager
and customer information-based routing
link
and screen pops
link
definition
link
in multi-site architecture
link
in single-site architecture
link
purpose of
link
Oracle TeleSales
and IVR Integration
link
and Oracle Advanced Inbound
link
and screen pops
link link
conditional dependencies
link
screen pops
link
Oracle TeleService
and IVR Integration
link
and Oracle Advanced Inbound
link
conditional dependencies
link
screen pop generation
link
screen pops
link
Oracle Universal Work Queue
and classification values
link
in multi-site architecture
link
in single-site architecture
link link
media action
link
purpose of
link
teleset number
link
Other Party
link
P
package
link link
parameter equivalents
link
passive mode
and PBX
link
definition
link
supported
link
supported switches and middleware
link
PBX/ACD
and IVR Integration
link
call processing
link
in enhanced passive mode
link
in multi-site
link
in passive mode
link
PBXEXTN
link
PhoneNumber
link link
PL/SQL
queries and dynamic routes
link
PL/SQL functions
and classification values
link
and parameter sequence
link
example
link
primary node
link
Priority Queue Time Out
link
Procedure Parameters field
link
Q
queues
and classifications
link
and route points
link
in customer information-based routing
link
R
ReRoute/Priority Time Out (Seconds)) field
link
RMANum
link
route point
and IVR Integration
link
configuring
link
definition
link
route priorities
link
route rules
link link
Route Type
link
routes
dynamic
link link
rule-based
link
static
link link
routing
configuring
link
IVR mapping for
link
versus classifications
link
routing engine
link
routing server
in global server group
link
single-site architecture
link link
rule-based routing
link
S
scalability
link link link
screen pops
and business applications
link
and IVR Integration
link link
and media actions
link
conditional dependencies
link
customized
link
definition
link
feature
link
in call flows
link
IVR mapping for
link
seeded value
link
sequence
link
SerialNum
link link
Server Application Data check box
link
server load balancing
link
ServiceRequestNum
link
skill-based routing
link link
softphone
definition
link
media desktop
link
performance issue
link
speed dial
link
teleset number
link
Software Development Kit (SDK)
link
speed dialing
link
standby node
link
static route
link link link
string operators
link
string value
link
Sun Solaris
link
super group
link link
Switch Simulator
and multiple middleware definitions
link
configuring middleware
link
definition
link
in verifying implementation
link link link
switches
and multi-site
link
supported
link
switchessupportedmodes, supportedsupported modes for switches and middleware
link
T
TagNumber
link link
telephony parameters
link
telesets
configuring
link
line configurations
link
telesets, importing and exporting
link
timeout media items
link link
transfer
blind
link link
scenarios
link
warm
link link
V
value, seeded
link
vectoring
link
verification of installation and dependencies
link
W
Wait Time
link
Wait Time interaction key
link
warm transfer
link link
Web callbacks
application integration for
link
call data for
link
conditional dependencies for
link
definition
link