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Oracle Common Application Calendar Implementation Guide
Release 12.1
Part Number E13405-04
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Introduction to Oracle Common Application Calendar

This chapter covers the following topics:

Oracle Common Application Calendar Overview

Oracle Common Application Calendar's purpose is to provide the CRM suite with a robust architecture, a stable and performing technology stack, and reusable application components.

The following Oracle Common Application Calendar components include:

Notes

The entire Oracle e-Business Suite uses the Notes infrastructure to create, maintain, and share notes related to customers, opportunities, service requests, and other business objects through the Notes in Forms, OA Framework, and HTML user interfaces.

Assignment Manager

The Assignment engine determines the best resource to be assigned to tasks based on availability and skill set. This engine is used by the various CRM modules to automatically assign tasks to a resource or a group of people.

Task Manager

This is the universal model, which is used by the entire Oracle e-Business Suite. Tasks are created and assigned to groups or individuals and are created and shared across Oracle e-Business Suite through the Forms-based, OA Frame, and HTML Tasks.

Calendar

There are three Calendars.

Calendar Synchronization

Calendar Synchronization provides the ability to synchronize contacts, tasks, and appointments between the Oracle enterprise database and either Pocket PC or desktop Microsoft Outlook. Calendar Synchronization is used by Oracle Sales for Handhelds.

Resource Schedules

One of the core attributes of a resource is its availability. If any of the eBusiness Suite modules does anything that affects a resource's availability, then the rest of the eBusiness Suite should be aware of it. The resource schedules make that possible.

Escalation Manager

You can manage situations either by creating an escalation document, assigning an escalation owner, or defining the necessary actions needed to resolve the escalation through the Escalation Manager interface. This module is used extensively by the service applications to ensure that Service Level Agreements are met.

Business Rule Monitor

You can proactively manage escalations using the Business Rule Monitor which are based on your business logic and needs. It consists of: