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Oracle Advanced Collections User Guide
Release 12.1
Part Number E13451-04
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Index

A

account data level link
accounts
  self register link

Accounts tab link link
adjustments link link
aging buckets
  account balances link

Aging tab link link
aging, viewing link
attachments link

B

Bali spread tables link
   See dynamic tables

bank check payments link
bankruptcies link
  closing link
  recording link

bill to data level link
BPA link
   See Oracle Bill Presentment Architecture

Broken Promises node link

C

Campaign Outcome Report link
Campaign Outcome Summary Report link
campaigns link
Case Management tab link link link
cases link
  impending report to credit bureau link
  recalling transferred link
  reporting to credit bureau link link
  reviewing transferred link
  tracking costs link
  transferring to external agency link link
  using strategies to report to credit bureau link

claims
  viewing link

Collections Administrator responsibility link
Collections Agent responsibility link link link
Collections header, controlling status link
Collections Manager responsibility link
Collections Navigator link
Collections window link link
Collector Outcome Report link
Collector Outcome Summary Report link
Collector's Work Queue link link
  concurrent programs link

concurrent programs
  IEX: Case Owner Load Balancing link
  IEX: Clear Delinquency Buffers Table link
  IEX: Collections Strategy Workflow link
  IEX: Create Dunning and Broken Promise Call Backs link link link
  IEX: Notify Customer link link
  IEX: Notify Ext Agency link
  IEX: Populate UWQ Summary Table link
  IEX: Process Pending link link link link link link
  IEX: Promise Reconciliation link link link link link
  IEX: Purge Score History Table link
  IEX: Recall Transfer link link
  IEX: Refresh Metric Summary Table link
  IEX: Report All Contracts link link
  IEX: Review Transfer link link link
  IEX: Scoring Engine Harness link link link
  IEX: Send Dunnings for Delinquent Customers link
  IEX: Send Dunnings for delinquent customers link
  IEX: Strategy Fulfillment Mailer link
  IEX: Strategy Management link
  Oracle Lease and Finance Management link
  Refresh AR Transactions Summary Table link link
  running link
  system maintenance link

contact information link
Contract tab link link
contracts link
correspondence
  history link link

credit bureau
  reporting all customers link
  reporting cases link

credit card payments link
  processing link

credit cards link
credits link
Custom tab, creating link
customer data level link
customers
  contact information link
  interacting with link
  statements link
  viewing cases link
  viewing contracts link
  viewing information link
  viewing strategies link

D

data levels
  account link
  bill to link
  changing link
  customer link
  delinquency link
  in Collector's Work Queue link

delinquencies
  bankruptcy link
  litigation link
  managing link link
  process flow link
  repossession link
  reviewing link
  updating link
  viewing link
  writing off link

delinquency data level link
delinquency status link
Delinquent node link
directory assistance link
dispute history link
disputing invoices link
dunning plans
  concurrent programs link
  process flow link

dynamic tables link link

E

eBusiness Center link
EFT payments link
expanded searches link

F

features link

H

history
  viewing link
  viewing adjustments link
  viewing all link
  viewing correspondence link link
  viewing disputes link
  viewing interaction link
  viewing leasing payment link
  viewing leasing promise link
  viewing payments link
  viewing promise link

History tab link link link

I

IEU: Desktop: Work Selector profile option link
IEU: Queue: Promises profile option link
IEX: Adjustment Fulfillment Template profile option link
IEX: Allow Adjustments profile option link
IEX: Case Owner Load Balancing concurrent program link
IEX: CB Notification Grace Days profile option link link
IEX: Clear Delinquency Buffers Table concurrent program link
IEX: Collections Strategy Workflow concurrent program link
IEX: Create Dunning and Broken Promise Call Backs concurrent program link link link
IEX: Credit Hold of Delinquencies profile option link
IEX: Default History Type profile option link
IEX: EA Recall Grace Days profile option link
IEX: EA Score Diff for Recall profile option link
IEX: EA Score Engine ID profile option link
IEX: EA Transfer Days profile option link
IEX: Enable Changes to Customer Instruments profile option link
IEX: Enable Credit Hold profile option link
IEX: Enable Receipt Reversal profile option link
IEX: Enable Work Queue Statuses profile option link
IEX: Metric Calculation Method profile option link link
IEX: Notify Customer concurrent program link link
IEX: Notify Customer profile option link
IEX: Notify Ext Agency concurrent program link
IEX: Notify of Intent to Recall workflow link
IEX: Notify of Intent to Report workflow link
IEX: Populate UWQ Summary Table concurrent program link
IEX: Process Pending concurrent program link link link link link link
IEX: Process Pending profile option link
IEX: Promise Reconciliation concurrent program link link link link link
IEX: Purge Score History Table concurrent program link
IEX: Recall Case workflow link link
IEX: Recall Transfer concurrent program link link
IEX: Refresh Metric Summary Table concurrent program link
IEX: Report All Contracts concurrent program link link
IEX: Report to Credit Bureau workflow link
IEX: Review Transfer concurrent program link link link
IEX: Scoring Engine Harness concurrent program link link link
IEX: Send Correspondence Automatically profile option link link link link link link link
IEX: Send Dunnings for Delinquent Customers concurrent program link
IEX: Send Dunnings for delinquent customers concurrent program link
IEX: Service Hold of Delinquencies profile option link link link
IEX: Strategy Fulfillment Mailer concurrent program link
IEX: Strategy Management concurrent program link
IEX: Transfer to External Agency workflow link link
IEX: Turn Off Invoice On Bankruptcy profile option link
IEX_OPEN_INT_HST table link link link
integrations link
interaction history link
invoices
  adjusting link
  disputing link

L

Lifecycle tab link link link
lists
  creating for searches link
  viewing link

litigation link
Loans tab link

M

metrics link link link link link
MOAC link
   See multi-organization functionality

multi-organization functionality link

N

Navigator, using link
nodes
  Broken Promises link
  Delinquent link
  Strategy Work Item link

notes link
Notes tab link link

O

OKL_OPEN_INT table link link
open credits link
open interface tables
  IEX_OPEN_INT_HST link link
  OKL_OPEN_INT link link link

Oracle Advanced Collections
  accessing link link
  features link
  integrations link
  overview link
  process flow link
  user interface link

Oracle Bill Presentment Architecture link
Oracle Lease and Finance Management link link
  concurrent programs link
  reporting cases to credit bureau link
  viewing payment history link
  write-offs link

Oracle Payments link link
Oracle Trade Management link
  viewing claims in link

OTS: Default Universal Search Tab profile option link
OTS: Task Details - Query Task By profile option link

P

Payment Campaign Detail Report link
Payment Campaign Report link
Payment Campaign Summary Report link
Payment Collector Detail Report link
Payment Collector Report link
Payment Collector Summary Report link
Payment Processing window link link
payments
  bank check EFT link
  processing link link
  promises to pay link link
  reversing link
  viewing history link

preconfigured elements link
process flows
  campaigns link
  collections link
  delinquencies link
  dunning plans link
  strategies link

profile options
  IEU: Desktop: Work Selector link
  IEU: Queue: Promises link
  IEX: Adjustment Fulfillment Template link
  IEX: Allow Adjustments link
  IEX: CB Notification Grace Days link link
  IEX: Credit Hold of Delinquencies link
  IEX: Default History Type link
  IEX: EA Recall Grace Days link
  IEX: EA Score Diff for Recall link
  IEX: EA Score Engine ID link
  IEX: EA Transfer Days link
  IEX: Enable Changes to Customer Instruments link
  IEX: Enable Credit Hold link
  IEX: Enable Receipt Reversal link
  IEX: Enable Work Queue Statuses link
  IEX: Metric Calculation Method link link
  IEX: Notify Customer link
  IEX: Process Pending link
  IEX: Send Correspondence Automatically link link link link link link link
  IEX: Service Hold of Delinquencies link link link
  IEX: Turn Off Invoice On Bankruptcy link
  OTS: Default Universal Search Tab link
  OTS: Task Details - Query Task By link

Profile tab link link link
Promise Reconciliation Detail Report
  Collector link
  Schedule link

Promise Reconciliation Summary Report
  Collector link
  Schedule link

promises to pay
  creating link link
  viewing history link

Q

queries link link
Quick Search tab link

R

reassigning work link
Reconciliation Report link
Refresh AR Transactions Summary Table concurrent program link link
reports
  Campaign Outcome Report link
  Campaign Outcome Summary link
  Collector Outcome Report link
  Collector Outcome Summary link
  Payment Campaign Detail link
  Payment Campaign Report link
  Payment Campaign Summary link
  Payment Collector Detail link
  Payment Collector Report link
  Payment Collector Summary link
  Promise Reconciliation Detail link
  Promise Reconciliation Summary link
  Reconciliation Report link
  running link link

responsibilities
  Collections Administrator link
  Collections Agent link link link
  Collections Manager link

S

searches
  creating list link
  expanded link
  performing link
  quick link
  saving queries link
  Universal Search link link link
  using saved queries link
  viewing lists link

statements link
status
  filters link

strategies
  changing link
  changing work items link
  concurrent programs link
  process flow link
  report to credit bureau link
  reviewing link
  skipping work items link
  transferring cases to external agency link
  viewing link

Strategies tab link
Strategy Work Item node link
system maintenance
  concurrent programs link

T

tables
  dynamic link link

tabs
  Accounts link link
  Aging link link
  Case Management link link link
  Contract link link
  Custom link
  History link link link
  Lifecycle link link
  Loans link
  Notes link link
  Profile link link link
  Quick Search link
  Strategies link
  Tasks link link
  Transactions link link

Task node link
tasks link
Tasks tab link link
transaction data
  viewing link

Transactions tab link link link

U

Universal Search window link link link link link link link
Universal Work Queue
  concurrent programs link
  reassigning work link
  work item status link

user interface link
UWQ link
   See also Collector's Work Queue

W

windows
  Collections link link
  Payment Processing link link
  Universal Search link link link link link link

work items
  changing link
  skipping link
  status link

workflows
  IEX: Collections Strategy Workflow link
  IEX: Notify of Intent to Recall link
  IEX: Notify of Intent to Report link
  IEX: Recall Case link link
  IEX: Report to Credit Bureau link
  IEX: Strategy Fulfillment Mailer link
  IEX: Transfer to External Agency link link

write-offs link