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Oracle iReceivables Implementation Guide
Release 12.1
Part Number E13659-04
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Setting Up for Credit Memo Request Workflow

This chapter covers the following topics:

Setting Up Oracle Receivables for Credit Memo Request Workflow

The Credit Memo Request Workflow routes credit memo requests from your customers to the appropriate personnel in your organization. You must complete the setup steps in this section for Oracle Receivables and then proceed to the set up tasks for Credit Memo Request Workflow in Oracle Workflow.

Use this checklist to help you complete the appropriate setup steps in the correct order.

Setup Tasks for Credit Memo Request Workflow

Setup Tasks for Credit Memo Request Workflow
Step Number Step Description Required or Optional
1 Define Credit Memo Approval Limits for Approvers. See: Define Credit Memo Approval Limits for Approvers. Required
2 Define a Credit Memo Transaction Batch Source. See: Define a Credit Memo Transaction Batch Source. Required
3 Update Transaction Types. See: Update Transaction Types. Required
4 Set Up Credit Memo Request Workflow. See: Set Up Credit Memo Request Workflow Required

Define Credit Memo Approval Limits for Approvers

Use the Approval Limits window to define credit memo approval limits for primary and non-primary approvers in your company. The Primary Approval subprocess routes a credit memo request for approval to the approver you mark as Primary. The HR Management Approval subprocess routes requests to non-primary approvers according to the management hierarchy defined in your company.

To define credit memo approval limits for approvers:

  1. Select the Receivables Manager responsibility.

  2. Navigate to the Approval Limits window.

  3. In the Username field, enter the first approver who you are defining approval limits for.

  4. In the Currency field, enter a currency code.

  5. In the From Amount and To Amount fields, enter the minimum and maximum approval amounts in this currency for this user.

  6. In the Document Type field, enter Credit Memo.

  7. If this approver is the primary approver for this range, check the Primary box.

  8. Save your work.

  9. Repeat steps 3 to 8 for each approver.

Related Topics

Approval Limits, Oracle Receivables Implementation Guide

Define a Credit Memo Transaction Batch Source

Use the Transaction Sources window to define a credit memo transaction batch source. The Credit Memo Request process uses the credit memo transaction batch source to create credit memos.

To define a credit memo transaction batch source:

  1. Select the Receivables Manager responsibility.

  2. Navigate to the Transaction Sources window.

  3. In the Name field, enter a name that identifies this batch source as a credit memo transaction batch source for iReceivables.

  4. In the Type field, enter Manual.

  5. Check either the Automatic Transaction Numbering box or the Copy Document Number to Transaction Number box.

Related Topics

Transaction Batch Sources, Oracle Receivables Implementation Guide

Update Transaction Types

Use the Transaction Types window to define a Credit Memo Type for invoice, debit memo, and commitment transaction types. When a credit memo request is approved, the new credit memo uses the Credit Memo Type defined for the disputed transaction.

Note: If your invoices calculate tax, the credit memos assigned to them must also calculate tax. You must ensure that the invoice transaction type and the credit memo transaction type both have the Tax Calculation box checked. If necessary, set up a separate transaction type that does not calculate tax for your On Account credit memos.

To update transaction types for iReceivables:

  1. Select the Receivables Manager responsibility.

  2. Navigate to the Transaction Types window.

  3. Query or enter the first transaction type that you want to update.

  4. In the Credit Memo Type field, enter the credit memo type to use when crediting items with this transaction type.

  5. Repeat steps 3 and 4 for each transaction type.

Related Topics

Transaction Types, Oracle Receivables Implementation Guide

Set Up Credit Memo Request Workflow

After you set up Oracle Receivables for Credit Memo Request Workflow, you can set up Oracle Workflow to specify which users will receive approval requests.

Refer to the following documentation to complete the setup of Credit Memo Request Workflow.

Related Topics

Setting Up the AME Credit Memo Request Workflow, Oracle Receivables User Guide

Setting Up Oracle Workflow, Oracle Workflow Administrator's Guide