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Oracle Functional Testing Suite Advanced Pack for Oracle E-Business Suite – Service Reference Guide

Contents

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Introduction

Oracle Service Attributes

Oracle Advanced Scheduler Flows

Oracle Advanced Scheduler Overview

Oracle Advanced Scheduler Attributes

Reschedule Child Task

Scheduling Task with Third Party Resource

Oracle Field Service Flows

Field Service Dispatch Center Flows

Field Service Dispatch Center Overview

Field Service Dispatch Center Attributes

Scheduling a Task with Access Hours

Update Task with Customer Confirmation

Scheduling Task with Skills

Optimizing Technician Trips

Field Service Portal Flows

Field Service Portal Overview

Field Service Portal Attributes

Restrict Service Request Creation to the Sites Where the Technician is Scheduled to Work

Mandatory Resolution Code

Creation of Mandatory Debrief Labor Lines

Creation and Posting of Debrief Return Lines

Follow-up Task Scheduling Using the Window To Promise (WTP) Option

Field Service Wireless Flows

Field Service Wireless Overview

Field Service Wireless Attributes

Creating Internal Order Manually

Creation and Posting of Debrief Install Lines

Oracle Service Contracts Flows

Oracle Service Contracts Overview

Oracle Service Contracts Attributes

Creating a Service Contract With Different Variation in Service Billing Options

Creating a Service Contract with Mass Change Request to Bill To, Ship To, and Party of the Contract

Create a Contract With Different Line Types And Different Partial Period Options to Generate the Invoice

Create a Service Contract With Different Accounting Rules, Lines With Usage of Partial Period Revenue Recognition Method

Create a Service Contract and Bill it With Tax Code Classification to Verifying It Form Account Receivables

Perform Copy Operation on Different Service Contracts

Create a Extended Warrant or Warrant Service Contract From Order Management With Territory Sales Representative

Create a Service Contract With Install Base Usability and Different Actions on the Instances and Verify in HTML Page

Perform Counter Lock on the Usage Lines of Service Contract

Update the Coverage Duration Using Coverage Re-Architecture

Perform Advance Search on Various Service Contracts

Perform HTML Search on Various Service Contracts

Perform Entitlement Search on Various Service Contracts

Oracle Spares Management Flows

Oracle Spares Management Overview

Oracle Spares Management Attributes

Adding Manned Warehouse to Planner’s Desktop and Creating an Internal Order

Search and Update Delivery Time

Run All Concurrent Programs for Spares

Process a Spares Move Order Without Auto Receipt

Oracle TeleService Flows

Oracle TeleService Overview

Oracle TeleService Attributes

Automatic Task Generation

Defaulting of Bill To and Ship To Addresses Based on Customer or Item Instance

Defaulting the Planned End Date for a Task

Duplicate Check for Service Requests

Integration with Service Contracts

Mass Service Request Update

Customer Management

Integration of Oracle TeleService with Oracle iSupport

Integration with Knowledge Management

Components in Oracle Service

Components in Oracle Service