CAM Service Advisor

The Sun StorageTek Common Array Manager (CAM) software includes the Service Advisor application, which provides guided wizards with system feedback for hardware replacement of Customer Replaceable Units (CRUs). In addition, Service Advisor provides troubleshooting procedures for alarms.

Before you can access Service Advisor procedures, you must have already installed the Common Array Manager software, as described in the Sun StorageTek Common Array Manager User Guide for your version of CAM.

Host management, data host management, and remote command line interface (CLI) functions are performed by the Sun StorageTek Common Array Manager software.

The CRU replacement procedures available through the Sun StorageTek Common Array Manager Service Advisor application include (but are not limited to):

• Disks

• Power Supplies

• Fans

• System Controller

• Chassis

To Access Service Advisor Procedures

To launch Service Advisor and access hardware replacement procedures:

1. Log on to the Sun Java Web Console on the management software host.

   For example, https://management_host_address:6789

2. In the Storage section of the Sun Java Web Console page, select Sun StorageTek Common Array Manager.

   The navigation pane and the Storage System Summary page appear.

3. Select an array under Storage Systems.
4. At the top right of the Storage System Summary page, click the Service Advisor button.

   The Service Advisor application is displayed in a separate window.

5. In the left pane, select the type of hardware replacement procedure you want to perform:

   • CRU/FRU Removal/Replacement Procedures

   • Array Utilities

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   Note - If you see Service-only procedures listed, these are password protected for access by Sun service personnel only. Contact a Sun service representative for further information and assistance with service only procedures.

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6. To view a procedure, in the right pane either select it or expand its category, and select the hardware component that corresponds to the procedure.

Taking Electrostatic Discharge (ESD) Precautions

Follow these steps to prevent damaging any CRU during the removal and replacement process:

• Remove all plastic, vinyl, and foam material from the work area.

• Before handling any CRU, discharge any static electricity by touching a grounded surface.

• Wear an anti-static wrist strap at all times when handling any CRU.

• Do not remove a CRU from its anti-static protective bag until you are ready to install it.

• After removing a CRU from the cabinet, immediately place it in an anti-static bag or anti-static packaging.

• Handle any card CRU only by its edges and avoid touching the components or circuitry.

• Do not slide a CRU over any surface.

• Limit body movement (which builds up static electricity) during the removal and replacement of a CRU.

To Reserve the Array for Maintenance

Do the following to reserve the array for maintenance. This action will alert other users that a service action is in progress when they login.

1. From the Service Advisor, click the link to reserve the array for maintenance.
2. Enter a description of the service action.
3. Select the estimated duration of the service action in hours from the pull-down.
4. Select the Reserve button.
5. Use the back arrow to return to the procedure.

To Release the Array After Maintenance

Once the required maintenance has been performed, release the array for normal operation.

• From Service Advisor, disable the reserve array function by selecting the Release button.