A P P E N D I X B |
Troubleshooting Setup and Obtaining Technical Assistance |
This appendix contains information to help you troubleshoot minor system problems, and includes information about the following topics:
If you experience problems while setting up your system, refer to the troubleshooting information in TABLE B-1. For additional troubleshooting information, see the Sun Ultra 24 Workstation Service Manual, 820-2480.
CD or DVD does not eject from the media tray when you press the Eject button. |
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System does not power on when the front panel Power button is pressed. |
Keep notes on the following situations in case you need to call service:
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System appears to be in low-power mode, but the Power button LED does not blink. |
The Power LED blinks only when all system components are in low-power mode. A tape drive might be connected to your system. Because tape drives do not enter low-power mode, the Power LED does not blink. |
Hung or frozen system: No response from mouse, keyboard, or any application. |
Are the keyboard and mouse Type 7? (Verify the model on the underside of the keyboard). Try to access your system from another system on the network. |
If the troubleshooting procedures in this appendix fail to solve your problem, use TABLE B-2 to collect information that you might need to communicate to the support personnel.
TABLE B-3 lists Sun web sites and telephone numbers for additional technical support. You can also refer to the web sites listed in Documentation, Warranty, Support, and Training URLs.
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