Sun StorEdge 3320 SCSI Array Release Notes

This document contains important information about the Sun StorEdge 3320 SCSI array that was not available at the time the product documentation was published. Read this document so that you are aware of issues or requirements that can impact the installation and operation of the Sun StorEdge 3320 SCSI array.

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New Features in This Release

This release includes new versions of RAID controller firmware and related enclosure firmware, Sun StorEdge Configuration Service, Sun StorEdge Command-Line Interface (CLI), and Sun StorEdge Diagnostic Reporter. It incorporates requested enhancements as well as fixes to previously known issues.

Current NVRAM Version Displayed

The RAID controller’s firmware now displays the current NVRAM version installed on the controller in the View System Information window. This helps diagnose any conflicts that might have occurred if a controller was replaced or new firmware installed without resetting NVRAM. Refer to the Sun StorEdge 3000 Family RAID Firmware 4.2x User’s Guide, 817-3711, for instructions on how to use this feature. The RAID controller’s firmware now displays the current NVRAM version installed on the controller in the View System Information window. This helps diagnose any conflicts that might have occurred if a controller was replaced or new firmware installed without resetting NVRAM. Refer to the Sun StorEdge 3000 Family RAID Firmware 4.2x User’s Guide, 817-3711, for instructions on how to use this feature.

New Clear Core Dump Menu Option in Firmware

If an unrecoverable error condition occurs, the affected controller might write debug information to NVRAM. If this happens, an event message will be displayed each time the controller reboots, such as the following:

ALERT: Controller Unrecoverable Error 0001 00000000 00000000 45754677

To clear this event, from the firmware Main Menu, first record the event message in case you need to inform support personnel, and then choose system Functions Controller Maintenance Clear core dump. Otherwise, the message recurs each time you reboot.

Mixing Sun StorEdge 3320 and 3310 Controllers and Expansion Units

Connecting Sun StorEdge 3320 expansion units to Sun StorEdge 3310 RAID controllers is supported, but the Sun StorEdge 3320 drives will only perform at U160 speeds rather than U320 speeds. However, connecting a Sun StorEdge 3310 expansion unit to a Sun StorEdge 3320 RAID controller is not supported.

Changes to SMART Behavior When Upgrading Firmware

When upgrading controller firmware from an earlier version of 4.x, the Drive Predictable Failure Mode (SMART) will be set to “Detect only” by default if the prior setting was “Disabled.” The recommended setting is “Detect and Clone+Replace” and must be set manually after the upgrade is complete.

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Obtaining Current Software and Documentation

A CD-ROM containing Sun StorEdge Configuration Service and Diagnostic Reporter software, installation and configuration documents, along with Sun StorEdge 3000 family documentation, is not automatically shipped with the Sun StorEdge 3120, 3310, 3320, 3510, and 3511 products. Contact your Sun sales representative if you need these contents made available on a CD-ROM.

The most recent versions of software previously shipped on CD are available by clicking the “StorageTek 3000 Family Storage Products--Related Software V 2.3 General Availability” link on this Sun Download Center page:

http://www.sun.com/software/download/

You can download the related hardware and software documentation by clicking the appropriate Sun StorageTek 3xxx Array link on Sun Microsystems Documentation’s Workgroup Storage web page:

http://docs.sun.com/app/docs/prod/wkgrp.disk

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Release Documentation

These release notes supplement the documents shown in TABLE 1.

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Service Contact Information

If you need help installing or using this product, call 1-800-USA-4SUN, or go to:

http://www.sun.com/service/contacting

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Supported Operating Systems and Software

The supported operating systems are:

• Solaris 9 and 10 operating systems and later, SPARC Platform Edition
• Solaris 10 operating system and later, x86 Platform Edition
• Red Hat Linux AS 3.0 and 4.0
• Microsoft Windows 2003 Server operating systems
• IBM AIX 5.1 operating system
• HP-UX 11i operating system
• Novell Netware 5.1 and 6.5
• SUSE Linux Enterprise Server 9.0 (32-bit and 64-bit)

Supported Sun Enterprise and application software includes:

• Sun StorEdge 3000 Family Configuration Service 2.5 software
• Sun StorEdge 3000 Family Diagnostic Reporter 2.5 software
• Sun StorEdge 3000 Family CLI 2.5 software
• Sun Storage Automated Diagnostic Environment (StorADE) 2.4 software
• Solaris Logical Volume Manager software for the Solaris 9 operating system and above
• Sun Cluster 3.0, 3.1, and 3.2 software
• Sun StorEdge Enterprise Storage Manager 1.2 software
• Sun StorEdge Diagnostic Expert 1.2 (bundled with Sun StorEdge Enterprise Storage Manager 1.2)
• Sun StorEdge QFS software
• Sun StorEdge Performance Suite (with Sun StorEdge QFS software)
• Sun StorEdge Resource Management Suite software
• Sun StorEdge Availability Suite
• Sun StorEdge SAM-FS software
• Sun StorEdge Utilization Suite (with Sun StorEdge SAM-FS software)

Supported third-party software includes:

• VERITAS NetBackup 4.5 and later
• Solstice Backup 6.1 and later
• VERITAS Cluster (VCS) 3.2 and 3.5
• Microsoft Cluster Service (MSCS) for Windows 2000 Server and Windows 2003 Server
• VERITAS File System (VxFS) 3.2 and later
• Solstice DiskSuite 4.2.1 and later (for the Solaris 8 operating system)
• VERITAS Volume Manager with DMP (VxVM) 3.2 and later
• VERITAS Volume Manager 3.5, 4.0, 4.1, and 5.0. See Downloading the VERITAS Volume Manager ASL for a description of how to obtain an Array Software Library (ASL) that enables the VERITAS software to work with the Sun StorEdge 3320 SCSI array.

Java Runtime Environment Requirements

Before you install Sun StorEdge Configuration Service, Sun StorEdge Diagnostic Reporter, or the Sun StorEdge CLI, make sure that your system meets the Java Runtime Environment (JRE) prerequisites shown in the Sun StorEdge 3000 Family Software Installation Guide instructions for your operating system. In general, you can use Sun JRE version 1.2.2 or later for all platforms. IBM AIX and SUSE Linux can also use IBM JRE version 1.2 or later.

Enabling a Solaris Host to Recognize New Devices and LUNs

By default, a Solaris host is configured for one host LUN per SCSI target, which is insufficient for a Sun StorEdge 3320 SCSI array. You must edit the appropriate onboard HBA driver configuration file to add more targets and LUNs, up to 32 LUNs per logical drive, and a maximum of 128 LUNs per Sun StorEdge 3320 SCSI Array.

Driver configuration files include /kernel/drv/qus.conf, /kernel/drv/mpt.conf, and /kernel/drv/glm.conf. Edit the file which is appropriate for your HBA.

Once you have edited the configuration file, reboot the host for the changes to take effect.

1. Edit the /kernel/drv/qus.conf, /kernel/drv/glm.conf, or /kernel/drv/mpt.conf file (whichever is appropriate to your HBA) to add more targets and LUNs (up to 32 LUNs per logical drive, and a maximum of 128 LUNs per Sun StorEdge 3320 array).

In an environment where only Sun StorEdge 3320 SCSI devices are used, an example of text to add to /kernel/drv/qus.conf, /kernel/drv/glm.conf, or /kernel/drv/mpt.conf is:

device-type-scsi-options-list = “SUN     StorEdge 3320”,
“SE3320-scsi-options”;
SE3320-scsi-options = hexadecimal address;

In an environment where both Sun StorEdge 3310 and 3320 SCSI devices are used, an example of text to add to /kernel/drv/qus.conf, /kernel/drv/glm.conf, or /kernel/drv/mpt.conf is:

device-type-scsi-options-list =
		"SUN     StorEdge 3310", "SE33x0-scsi-options",
		"SUN     StorEdge 3320", "SE33x0-scsi-options";
	SE33x0-scsi-options = hexadecimal address;

For more information about multiple device types, refer to the scsi_get_device_type_scsi_options(9F) man page.

2. Reboot the host to implement the file changes.

The Solaris 8 operating system requires a reconfiguration reboot to create device files and implement sd.conf changes, but you do not need a reconfiguration reboot for the Solaris 9 or 10 operating system.

reboot -- -r 

For the Solaris 9 or 10 operating system, use the following commands to create device files after you have edited sd.conf. No reboot is necessary with this command:

update_drv -f sd 
devfsadm

The new LUNs are displayed when you perform the format command.

3. To display the new LUNs, perform the following command:

format

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Supported Connection Methods and Host Adapters

The Sun StorEdge 3320 array can be connected to a host in one of two ways:

• By means of a supported host adapter
• By means of a single-ended SCSI controller embedded in a supported host

TABLE 2 lists the supported host adapters and connections.

Caution - If you are using the Solaris 9 operating system and if you are using the Sun StorEdge PCI Dual Ultra3 SCSI host adapter (X)6758A, you must download and install the adapter’s driver in the host where the adapter is installed. (Refer to the Sun StorEdge PCI Dual Ultra3 SCSI Host Adapter Release Notes, part number 816-2157, for the download procedure.) Without the driver, any array connected to the adapter is not visible to the host, since this driver is not included in the Solaris operating system.

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Supported Platforms and Connection Methods

The following tables show the connection methods supported for each Sun server and operating system.

TABLE 3 shows the connection methods supported for each supported Sun SPARC- based system.

TABLE 4 shows the connection methods supported for each supported Solaris 10 x86-based system.

TABLE 5 shows the connection methods supported for supported Linux-based systems.

TABLE 6 shows the connection methods supported for each supported Microsoft Windows, IBM AIX, HP-UX, and Novell Netware system.

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Supported Cabinets

TABLE 7 shows the supported cabinets with their associated rackmount kits and other required kits. Refer to the Sun StorEdge 3000 Family Rack Installation Guide for 2U Arrays for installation instructions.

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Supported Disk Drives

TABLE 8 gives descriptions and part numbers for the disk drives supported with the Sun StorEdge 3320 SCSI array.

Caution - If you replace a disk drive, the replacement disk drive must have the same or greater capacity than the disk drive that is being replaced. You can mix capacity in the same chassis, but not spindle speed (RPM) on the same bus. For example, you can use 73-Gbyte and 146-Gbyte drives with no performance problems if both are 10K RPM drives. Violating this configuration guideline leads to poor performance.If you are adding a new disk drive, these same configuration guidelines apply.

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Supported Cables

TABLE 9 lists the supported SCSI cables. Cables can be ordered using the marketing part numbers.

Network Connectivity Standard Practices

It is extremely important for the proper operation and reliability of the equipment that all network connectivity adhere to Ethernet and facility wiring standards IEEE 802.3 and EIA/TIA 568B. Make sure that the cabling and patch cords for your facilities are up to these specifications, and protect the cables from excessive stress and damage. The best practice, and the one that is recommended by all facilities wiring standards, is to test your structured cable system end-to-end with a quality cable test set. Adherence to these practices will help eliminate almost all connectivity issues.

Other related standards are ISO/IEC IS 11801 (International), Cenelec EN 50173 (Europe), CSA T529 (Canada), and SAA/SNZ HB27:1996 (Australia and New Zealand).

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Modifications for Sun Fire V60x or V65x Systems Running the Red Hat AS 3.0 Operating System

Adding SCSI disks to a Sun Fire V6xx system running Red Hat AS 3.0 requires a change to where the system looks for the kernel. Otherwise the new logical drive gets pushed to the front of the device list, so that /dev/sdaX becomes /dev/sdbX. After reboot, the boot partition then becomes /dev/sdb3 and a kernel panic can result.

For Sun StorEdge 3320 SCSI arrays connected to the onboard AIC79xx, edit the
/etc/grub.conf file (or /etc/lilo.conf if you use lilo for your bootloader). This can be done before reboot or when booting.

1. During boot up, press 'e' at the grub kernel selection screen.

2. Go to the line that points to the kernel and press 'e' again to edit the line:

kernel /vmlinux-2.4.9-3.24 ro root=/dev/sda3

3. If one drive was added to the system, change /dev/sda3 to /dev/sdb3. For two new drives, change it to /dev/sdc3.

4. Press the Escape key to finish editing, and then press 'b' to boot.

These changes can also be made directly to the /etc/grub.conf file before reboot.

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Modifications for Sun Fire V440 Systems

To enable Sun StorEdge 3320 RAID arrays or Sun StorEdge 3320 JBOD arrays using the on-board SCSI port of a Sun Fire V440 server running the Solaris 9 operating system, download and install the appropriate patch:

• Solaris 9: 115663-03 or above

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Bootability

For embedded controllers and (X)4422A HBAs, booting from the array requires no special procedures.

To boot a host through a Sun StorEdge PCI Dual Ultra3 SCSI host bus adapter, follow the procedures in the “Bootability” chapter in the Sun StorEdge PCI Dual Ultra3 SCSI Host Adapter Installation Guide, part number 816-2156.

For a current list of patches for a Sun StorEdge PCI Dual Ultra3 SCSI host bus adapter, including driver patches, go to the following web site and search for “Sun StorEdge PCI Dual Ultra3 SCSI Host Adapter” in the “Search SunSolve” search area:

http://www.sun.com/sunsolve/

Bootability is not supported for this HBA on servers running the Solaris 10 operating system.

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Required Patches

The Solaris 9 or Solaris 10 Recommended Patch Cluster is required to use Sun StorEdge Configuration Service 2.5 and Sun StorEdge Diagnostic Reporter 2.5. See To Download and Install the Solaris Recommended Patch Cluster for more information.

If a Sun StorEdge PCI Dual Ultra3 SCSI Host Adapter, X6758A, is used to connect the Sun StorEdge 3320 array, the bus driver must also be updated. The updated bus driver is available in the following patches:

• Solaris 9 Operating System: 112706-05
• Solaris 10 Operating System: 119555-03

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Installing Required Solaris Patches

Make sure the Solaris Recommended Patch Cluster is installed on a Solaris host before connecting the host to the array.

1. Log in to the host that you want to connect to the array.

2. Go to:

http://www.sun.com/sunsolve

3. Under Support, click Patches & Updates.

4. Under Downloads, click Recommended Patch Clusters.

5. Find your version of Solaris 9 or Solaris 10 in the Recommended Solaris Patch Clusters list, make sure the Readme checkbox is checked, and then click Go.

6. Print or save the README file from the browser window.

7. Click the browser’s Back icon to return to the previous page.

8. Select the format you want in the row that begins with Solaris 9 or Solaris 10 in the Recommended Solaris Patch Clusters list, click either Download HTTP or Download FTP, and then click Go.

9. In the File Download dialog box, click Save.

10. In the Save As dialog box, type a destination directory for the patch cluster, and then click Save.

11. Follow the procedure in the INSTALL INSTRUCTIONS section in the README file to install the patches.

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Upgrading to Software Version 2.5 and Controller Firmware Version 4.25

The upgrade process includes:

• Downloading and Installing Software Applications
• Downloading and Installing Firmware

Downloading and Installing Software Applications

Before installing the new firmware, you must upgrade the Sun StorEdge Configuration Service agent, Sun StorEdge Configuration Service console, Sun StorEdge Diagnostic Reporter, and Sun StorEdge Command-Line Interface (CLI) utility.

• To Download the Software
• To Install or Upgrade the Software

Because the communication protocol changes from version to version, you must install the SUNWsscs package on all systems that manage the storage when upgrading.

To download the software from the Sun Download Center web site, perform the following steps.

1. Go to:

http://www.sun.com/software/download/

2. Under System Administration Storage Management, click the StorageTek 3000 Family Storage Products - Related Software link.

You are taken to the Sun StorEdge 3000 Family Storage Products - Related software page.

3. Click Download.

A Sun Download Center page is displayed.

4. Click Download.

A Sun Download Login page is displayed.

5. If not previously registered, register.

a. Click the Register Now link at the bottom of the left column.

b. On the registration page, enter applicable data in the required fields and click Register.

6. Type your Username and Password in the left column, and click Login.

7. On the software download page, click the link for your array and operating system.

8. In the dialog box that is displayed, specify a destination directory and save the file.

To install or upgrade the software on Solaris operating systems, perform the following steps.

1. Log in as superuser to install the package.

2. If you are upgrading, uninstall all current versions of Sun StorEdge Configuration Service, Sun StorEdge Diagnostic Reporter, and Sun StorEdge CLI. To uninstall earlier versions of the software, type:

# pkgrm filename

The single filename for software version 2.x is SUNWsscs.

The filenames for software versions 1.x are listed in TABLE 10.

3. To install the version 2.5 software package, type:

# pkgadd -d . SUNWsscs

The Solaris installation package, SUNWsscs, includes the following components:

• Sun StorEdge Configuration Service agent
• Sun StorEdge Configuration Service console
• Sun StorEdge Diagnostic Reporter agent (daemon)
• Sun StorEdge Diagnostic Reporter Config Tool (UI)
• Sun StorEdge CLI

4. Provide appropriate responses to each of the installation prompts.

a. If asked if you want to restore the agent configuration, type y. (If you type n, you will need to re-enable the managing servers.)

The previous configuration was saved. Do you want to restore the configuration [y,n,?,q]: y

b. To continue with the installation, type y and press Return.

Do you want to continue with the installation [y,n,?] y

After the package is installed, the following message is displayed, indicating it was installed successfully.

Installation of <SUNWscsd> was successful.

The Sun StorEdge Configuration Service components are installed in the following directories:

• /opt/SUNWsscs/ssagent
• /opt/SUNWsscs/sscsconsole

The Sun StorEdge Diagnostic Reporter components are installed in the following directories:

• /opt/SUNWsscs/ssdiagreporterd
• /opt/SUNWsscs/ssdiagreporterui

The CLI is installed in /opt/SUNWsscs/sbin/sccli.

5. If you are using Sun StorEdge Configuration Service and Diagnostic Reporter to manage and monitor the storage, the following additional steps are required.

a. You must set passwords for all Sun StorEdge Configuration Service users.

b. Before starting the Sun StorEdge Configuration Service console, you must run the following command to specify the web browser to access online help.

/opt/SUNWsscs/sscsconsole/config_sscon

c. The Sun StorEdge Configuration Service agent and the Sun StorEdge Diagnostic Reporter agent (daemon) have been installed but are not configured to start at boot time by default. To enable the Sun StorEdge Configuration Service agent to start automatically when the system boots, and to start it now, type:

/etc/init.d/ssagent enable start

d. To enable the Sun StorEdge Diagnostic Reporter to start automatically when the system boots, and to start it now, type:

/etc/init.d/ssdgrptd enable start

Downloading and Installing Firmware

Firmware patch ID # 113730-04 is available from SunSolve to upgrade controller firmware for Sun StorEdge 3320 SCSI arrays running firmware versions earlier than 4.25 and to upgrade SAF-TE firmware earlier than 1185.

Firmware patch ID # 113730-04 provides the following firmware:

• Controller firmware 423A
• SAF-TE firmware 1185

To determine the current firmware versions for your array, see:

• To Determine Your Current Controller Firmware Version
• To Determine Your Current SAF-TE Firmware Version

To download the firmware patch, see To Download the Firmware Patch.

For information about installing the firmware, refer to the patch README file provided with the firmware patch.

To determine your current controller firmware version, use one of the following methods:

• Access the controller firmware application through the serial port or through telnet. Select the “view system information” firmware menu option. The current firmware version is displayed as “Firmware Version.”
• Using Sun StorEdge Configuration Service, highlight any component of the desired Sun StorEdge 3310 SCSI array, click on the View menu and the View Controller command, and then check the FW Rev checkbox.
• Using the Sun StorEdge CLI, enter the show inquiry command.

To determine your current SAF-TE firmware version, use the CLI and enter the show safte command. The SAF-TE version of each controller is displayed in the Rev column.

1. Go to http://sunsolve.sun.com

2. Under Support, click Patches and Updates.

3. Use PatchFinder to locate patch ID 113730-04 by entering the patch ID into the search field and click Find Patch.

4. Select the link for the format that you want, either HTTP or FTP next to Download Patch, or HTTP or FTP next to Download Signed Patch.

5. In the dialog box that appears, indicate the destination directory for the patch and proceed to download the file to that location.

6. Follow the instructions in the README file to install the patch.

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Downloading the VERITAS Volume Manager ASL

This section describes what you need to do to enable VERITAS Volume Manager 3.5, 4.x, and 5.0 software to work with the Sun StorEdge 3320 SCSI array on Sun hosts. VERITAS has provided an Array Support Library (ASL) that must be installed on the same host system as the Volume Manager software to enable the software to recognize the Sun StorEdge 3320 SCSI array. Follow the procedure to download the ASL and the accompanying installation guide for the Sun StorEdge 3320 SCSI array from the Sun Download Center.

1. Log in as superuser on the Sun server to be connected to the array.

2. Go to the All Products listing at the Sun Download Center.

http://www.sun.com/software/download/products.html

3. Click the Downloads A-Z tab.

4. Under the V heading, click on VERITAS Volume Manager Array Support Library (ASL).

5. Choose the link that is appropriate for your platform.

6. Click Download to go to the Sun Download Center.

The page identifies the product you selected to download as VERITAS Volume Manager Array Support Library (ASL) for your platform and language.

7. If not previously registered, register.

a. Click the Register Now link at the bottom of the left column.

b. On the registration page, enter the required fields and click Register.

8. Log in.

a. Type your Username and Password in the left column, and click Login.

b. On the Terms of Use page, read the license agreement, click Yes next to Accept, and click the Continue button.

9. Download the compressed ZIP file that contains the ASL package for the Sun StorEdge 3320 SCSI array and installation guide.

See the README file for the name and part number of the installation guides.

10. Use the unzip command to expand the zip file.

11. Use acroread to read and print the manual, and follow the installation instructions it contains.

^{1 (TableFootnote) The LSI22320-R HBA is not available from Sun.}

^{2 (TableFootnote) The Adaptec HBA is not available from Sun.}

^{3 (TableFootnote) This HP HBA is officially tested and supported. Equivalent HP HBAs are also supported.}

^{4 (TableFootnote) This IBM AIX HBA is officially tested and supported. Equivalent AIX HBAs are also supported.}

^{5 (TableFootnote) To enable support for Sun StorEdge 3320 SCSI RAID arrays or Sun StorEdge 3320 JBOD arrays using the on-board SCSI port of the Sun Fire V440, see Modifications for Sun Fire V440 Systems.}

^{6 (TableFootnote) This HBA is not supported by the specific server at this time.}

^{7 (TableFootnote) No on-board SCSI port is available on this server.}

^{8 (TableFootnote) These servers currently do not support the (X)4422A HBA.}

^{9 (TableFootnote) This disk drive part number is only for use with SE3320 custom-built factory configurations.}

Sun StorEdge 3320 SCSI Array Release Notes

817-7660-13

Copyright © 2009 Sun Microsystems, Inc. All rights reserved.