The Waveset User Attribute value can be used in forms and workflows. This attribute must be a valid Remedy field ID. Every field in a Remedy form must have an integer field ID that is unique within that form.
To view the ID of field from within Remedy Administrator, open the form and select the field. The field ID is displayed in brackets in the Find Field drop down menu.
If a Resource User Attribute corresponds to a Remedy Diary field, then the attribute value will be multi-valued. Each value in the value list is in the following format:
Timestamp User Message
Timestamp. An integer indicating the number of seconds since 1970-01-01 UTC.
User. The Remedy user who added the message to the diary.
Message. The diary entry.
To allow the Remedy adapter to change passwords, you must do the following:
Select the Supports Passwords resource parameter.
Add an account attribute in the schema map in which the Identity system user attribute name is password and the attribute type is encrypted. The resource user attribute must be a Remedy field ID that holds the user password.
The identity template for Remedy is generated by the Remedy system. Any identity template established through Identity Manager is ignored.
In addition, you can set the following Identity Manager logging parameters for the resource instance:
Log File Path
Maximum Age Unit
Maximum Age Length
Maximum Log File Size
Tracing can also be enabled on the following methods to diagnose problems connecting to the gateway: