Installation Problems

If you are having problems with your Waveset installation, you must have the following information available for Support:

• Information about your repository configuration

  You can type the lh setRepo -c -v command in a terminal window to view detailed information about your repository configuration.

• Database information

  You should be able to answer the following questions about your database:

  • What type of database is installed?

  • What database version, including any patches, are you using?

  • What JDBC driver is being used to connect?

  ---

  Note –

  If you do not know this information, consult your database administrator.

  ---

For upgrade issues, Support asks for this information on a case-by-case basis:

• Current level. What version of Waveset are you upgrading from?

• Target level. What version of Waveset are you upgrading to?