| Sun Storage Common Array Manager Installation and Setup Guide |    
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| C H A P T E R 5 |
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Setting Up Array Monitoring |
This chapter provides an overview of the array monitoring features. It contains the following sections:
The fault management features of Sun Storage Common Array Manager enables you to monitor and diagnose your arrays and storage environment. Alarm notification can be provided by:
You can also set up Auto Service Request as described in Setting Up Auto Service Request.
1. In the navigation pane, under General Configuration, choose Notification.
The Notification Setup page is displayed:
a. Enter the name of the SMTP server.
If the host running this software has the sendmail daemon running, you can accept the default server, localhost, or the name of this host in the required field.
b. Specify the other optional parameters, as desired.
c. If you have changed or entered any parameters, click Save.
d. (Optional) Click Test Local Email to test your local email setup by sending a test email.
If you need help on any of the fields, click the Help button.
3. Set up local email notification recipients.
a. Click Administration > Notification > Email.
The Email Notification page is displayed.
The Add Email Notification page is displayed.
c. Enter an email address for local notification. At least one address is required to begin monitoring events. You can customize emails to specific severity, event type, or product type.
4. (Optional) Set up remote notifications by SNMP traps to an enterprise management application.
a. Select SNMP as the provider.
5. Perform optional fault management setup tasks:
To enable array health monitoring, you must configure the Fault Management Service (FMS) agent, which probes devices. Events are generated with content, such as probable cause and recommended action, to help facilitate isolation to a single field-replaceable unit (FRU).
You must also enable array health monitoring for each array you want monitored.
1. In the navigation pane, expand General Configuration, and select General Health Monitoring.
2. From the General Health Monitoring Setup page, select the types of arrays that you want to monitor from the Categories to Monitor field. Use the shift key to select more than one array type.
3. Specify how often you want to monitor the arrays by selecting a value in the Monitoring Frequency field.
4. Specify the maximum number of arrays to monitor concurrently by selecting a value in the Maximum Monitoring Thread field.
5. In the Timeout Setting section, set the agent timeout settings.
The default timeout settings are appropriate for most storage area network (SAN) devices. However, network latencies, I/O loads, and other device and network characteristics may require that you customize these settings to meet your configuration requirements. Click in the value field for the parameter and enter the new value.
6. When all required changes are complete, click Save.
1. In the navigation pane, select an array for which you want to display or edit the health monitoring status.
2. Click Array Health Monitoring
The following Array Health Monitoring Setup page is displayed.
3. For the array to be monitored, ensure that the monitoring agent is active and that the Device Category Monitored is set to Yes. If not, go to Configuring Array Health Monitoring
4. Select the checkbox next to Health Monitoring to enable health monitoring for this array; deselect the checkbox to disable health monitoring for the array.
During the initial storage array set-up process, Sun Storage Common Array Manager prompts you to enroll with the Auto Service Request service by displaying the Auto Service Request (ASR) Setup page. This page continues to display until you either fill out the page and click OK, or click Decline to either decline or defer ASR service enrollment.
To set up the array for Auto Service Request, perform the procedures outlined in the following sections:
Auto Service Request (ASR) monitors the array system’s health and performance and automatically notifies the Sun Technical Support Center when critical events occur. Critical alarms generate an Auto Service Request case. The notifications enable Sun Service to respond faster and more accurately to critical on-site issues.
The Common Array Manager provides the interface to activate Auto Service Request on behalf of the devices it manages. It also provides the fault telemetry to notify the Sun service database of fault events on those devices.
To use ASR, you must provide Sun online account information to enroll Sun Storage Common Array Manager to participate in the ASR service. After you enroll the array management software with ASR, you can choose which arrays you want to be monitored and enable them individually.
ASR uses SSL security and leverages Sun online account credentials to authenticate transactions. The service levels are based on contract level and response times of the connected devices.
ASR is available to all customers with a current warranty or contract:
The service runs continuously from activation until the end of the warranty or contract period.
Only the event information listed in the following table is collected. Your stored data is not read and remains secure.
The event information is sent by secure connection to
https://cns-services.sun.com.
To configure firewalls, you will need information about the security aspects of communication between components in the client environment. Port 443 must be open to the URLs in the following table.
TABLE 5-2 depicts the data collected for case creation, used to determine entitlement.
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https://inv-cs.sun.com/SCRK/ClientRegistrationV1_1_0 https://inv-cs.sun.com/ProductRegistrationService/agent/ https://inv-cs.sun.com/ProductRegistrationService/scrk/ https://cns-services.sun.com/ServiceInformation/ServiceInformation |
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https://cns-services.sun.com/ServiceInformation/ServiceInformation |
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https://cns-services.sun.com/ServiceInformation/ServiceInformation |
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https://cns-services.sun.com/ServiceInformation/ServiceInformation Note - Not all events generate cases; some represent information collected to provide context for already existing cases. |
Potential case- generating events are sent via the secure transport to trigger case generation. |
During the initial Sun Storage Common Array Manager set-up process, the array management software prompts you to enroll with the Auto Service Request service by displaying the Auto Service Request (ASR) Setup page. This page continues to display until you either fill out the page and click OK, or click Decline to either decline or defer ASR service registration.
To enroll with ASR after the initial set-up, use the following procedure.
1. Click Sun Storage Common Array Manager.
The navigation pane and the Storage System Summary page are displayed.
2. In the navigation pane, expand General Configuration and choose Auto Service Request.
The Auto Service Request Setup page displays.
3. Provide the following information:
See the Online Help for a description of the fields and buttons on the Auto Service Request page.
You can test the Auto Service Request service connection to ensure that the email address specified in the Sun online account and the array management software are communicating. The software must be enrolled with the Auto Service Request service before testing.
1. From the navigation page, expand General Configuration and choose Auto Service Request.
2. From the Auto Service Request (ASR) Setup page, click Test ASR.
The Sun Online Account service will send a confirmation email to the email address on record for your Sun Online Account. If you do not receive a confirmation email within approximately 30 minutes, contact the Sun Online Account personnel.
When you unregister from Auto Service Request service, ASR will stop sending telemetry data to Sun about your system.
1. In the navigation pane, expand General Configuration and choose Auto Service Request.
2. From the Auto Service Request Setup page, click Unregister.
After registering with ASR, you can choose which arrays to monitor using ASR. In order for an array to be monitored using ASR, the following settings must be in effect:
While ASR is enabled by default for all registered arrays, the following settings must be configured to use ASR to monitor an array:
1. In the navigation pane, expand the array you want to monitor using ASR, and click Array Health Monitoring.
The Array Health Monitoring Setup page is displayed.
2. In the Health Monitoring section, ensure that the Health Monitoring Agent Active and the Device Category Monitored fields are set to Yes. If either are set to No, go to the General Health Monitoring Setup page and change the settings.
3. In the Monitoring this Array section, the checkbox next to both Health Monitoring and Auto Service Request are selected by default. If monitoring is not desired, deselect the Auto Service Request checkbox.
| Sun Storage Common Array Manager Installation and Setup Guide | 821-1362-10 |
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