This chapter provides information to help you troubleshoot problems with installation and migration. It includes the following topics:
A problem installing Directory Server Enterprise Edition could be caused by one of the following:
Incorrect patches installed
Installing a patch that does not correspond to your architecture
The presence of a previous installation
The list of packages being installed is incomplete
Shared components version does not match the requirements
If you are installing a SunAlert patch, confirm in the read me that you are installing the patch number that applies to your type of distribution.
If you encounter problems during a Directory Server Enterprise Edition migration, collect and analyze the following data. If the source of the error is not apparent, send this data to the Sun Support Center for help resolving your problem.
Provide the exact version from which you are migrating using the ns-slapd -V command.
Identify the step-by-step procedure used for the migration.
Provide the exact directory paths for the old and new servers.
Provide the migration script used for the migration and a cksum.
Provide the migration output log. These logs are typically found in the instance-dir/logs/Migration_date_time.log file.