Contacting Sun Support

If you cannot complete Directory Server Enterprise Edition installation using the Java ES distribution on Solaris and are unable to troubleshoot your problem, collect the following data. This data can help the Sun Support Center resolve your problem.

• Identify the step-by-step procedure used for the installation

• Send a copy of the log files located in the /var/sadm/install/logs directory.

• Send a copy of the /var/sadm/install/contents file.

• Send the output of showrev -p.

In addition to the data described here, see To Collect Required Debug Data For Directory Server Installation Problems in Sun Gathering Debug Data for Sun Java System Directory Server 5.