Resetting Synchronization Mappings
The MEP Gateway stores mapping information for each user and device. This information enables the MEP Gateway to perform fast syncs (a type of sync in which only the differences since the last sync are exchanged). Use the Reset Synchronization Mappings panel to clear this mapping for all users and all devices. Use this feature when your system is experiencing persistent synchronization problems.
To clear the user information, click the Reset Sync Mappings button.
Caution – This button has no confirmation dialog. The reset takes place as soon as you click the button.
After you clear the user information, all users must perform a complete synchronization (a slow sync) of all data in their next session. A slow sync is significantly slower than a normal synchronization session.
You can also reset the synchronization mappings for an individual user. See Using the Users Tab for more information.
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