To Reset Synchronization Mappings for a User

Use the Reset Sync. Mappings column to reset the synchronization mappings for a particular user. You can reset the mappings for all users from the Gateway tab; see Resetting Synchronization Mappings.

This action resets the stored synchronization information (mapping) for the particular user, which will cause a complete synchronization of all data during the next synchronization. Perform this action if a particular user has problems synchronizing. This action will significantly slow down the next synchronization for that user.

1. Find the user whose synchronization mappings you want to reset.

2. Under the Reset Sync. Mappings column, click Reset for that user.