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Oracle® Real User Experience Insight Release Notes
11g Release 1 for Linux x86-64

Part Number E22304-04
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Oracle® Real User Experience Insight

Release Notes

11g Release 1 for Linux x86-64


April 2011

Oracle Real User Experience Insight (RUEI) provides you with powerful analysis of what your end-users are encountering. You can monitor the network and business infrastructure, the real-user experience, define Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), and trigger alert notifications for incidents that violate them.

RUEI is a Web-based utility to report on real-user traffic requested by, and generated from, your Web infrastructure. It measures the response times and user transactions at the most critical points in your network infrastructure. A must-have diagnostics facility allows Application Managers, IT technical staff, and business owners to perform root-cause analysis.

This document provides information about the changes introduced to Oracle Real User Experience Insight (RUEI) in release 11.1. Known issues and limitations are also described. It is recommended that you review its contents before installing the product or upgrading to this version of the product.

This document contains the following sections:

1 New Features Included in the Release

2 Installation/Upgrade Procedure

The installation procedure, together with the procedure to upgrade an existing RUEI 6.x installation to version 11.1, is fully described in the Oracle Real User Experience Insight Installation Guide.

Important: Upgrading From Version 6.5.1 (or Earlier)

Due to a known bug (11933858), customers upgrading from version 6.5.1 (or earlier) to 11.1 should issue the following commands immediately after completing the upgrade procedure:

su - moniforce
rm -f $RUEI_DATA/processor/projects/wg/data/*.{txt,dat,ipl}
use force

Important: not Possible to run the Script on a Remote Database Server

Due to a known bug (12340033), it is not possible to run the script as provided on a remote database server during the installation or upgrade procedure. On the remote database server, you should modify the following line near the top of script:

export SQLPLUS=${INSTANTCLIENT_DIR}/bin/sqlplus

to the following:

export SQLPLUS=${ORACLE_HOME}/bin/sqlplus

Important: Filtering Network Traffic Based on Domain Names

Article 1320386.1 describes how network traffic can be filtered based on domain names. If you are using the implementation described in this article, you should follow the procedure described in the article 1198923.1 after upgrading to 11.1. Otherwise, you may experience traffic flooding.

3 Known Issues and Limitations

The following issues are known to exist with the release:

4 Compatibility Issues

If you are upgrading from a previous release, you should be aware of the reporting differences highlighted in this section.

5 Bugs Fixed

The following bugs have been fixed in this release:

6 Product Documentation

The latest version of the product documentation is available via the link below:

7 Documentation Accessibility

Our goal is to make Oracle products, services, and supporting documentation accessible to all users, including users that are disabled. To that end, our documentation includes features that make information available to users of assistive technology. This documentation is available in HTML format, and contains markup to facilitate access by the disabled community. Accessibility standards will continue to evolve over time, and Oracle is actively engaged with other market-leading technology vendors to address technical obstacles so that our documentation can be accessible to all of our customers. For more information, visit the Oracle Accessibility Program Web site at

Accessibility of Code Examples in Documentation

Screen readers may not always correctly read the code examples in this document. The conventions for writing code require that closing braces should appear on an otherwise empty line; however, some screen readers may not always read a line of text that consists solely of a bracket or brace.

Accessibility of Links to External Web Sites in Documentation

This documentation may contain links to Web sites of other companies or organizations that Oracle does not own or control. Oracle neither evaluates nor makes any representations regarding the accessibility of these Web sites.

Deaf/Hard of Hearing Access to Oracle Support Services

To reach Oracle Support Services, use a telecommunications relay service (TRS) to call Oracle Support at 1.800.223.1711. An Oracle Support Services engineer will handle technical issues and provide customer support according to the Oracle service request process. Information about TRS is available at, and a list of phone numbers is available at

Oracle Real User Experience Insight, 11g Release 1 for Linux x86-64


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