The table below describes the default abandonment states in the Abandoned Order Services module:

State

Description

ABANDONED

The order is incomplete, that is, not checked out, and meets the criteria for identification as abandoned. Typically, an abandoned order is one that has been idle for a specific number of days.

You define the criteria for abandoned orders in the AbandonedOrderService component; see Defining and Detecting Abandoned Orders.

REANIMATED

The order was previously abandoned or lost but has since been modified by the customer in some way, for example, by changing item quantities.

CONVERTED

The order was previously abandoned or lost but has since been checked out by the customer.

LOST

An abandoned order that meets the criteria for identification as lost. Typically, a lost order is one that has been idle for a specific number of days.

You define the criteria for lost orders in the AbandonedOrderService component; see Defining and Detecting Abandoned Orders.