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Oracle® Enterprise Manager Installation and Configuration Guide for CA Service Desk Connector
Release 12.1.0.3.0

E28577-05
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Preface

This Connector Configuration guide provides the information that you require to configure Management Connectors that integrate Enterprise Manager with other management tools and help desk systems.

Audience

This guide is written for Oracle Database system administrators who want to configure Management Connectors to enable integration between Enterprise Manager and other systems.

You should already be familiar with Oracle Enterprise Manager.

Documentation Accessibility

For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc.

Access to Oracle Support

Oracle customers have access to electronic support through My Oracle Support. For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.

Related Documents

For more information, see the following books in the Oracle Enterprise Manager documentation set:

  • Oracle Enterprise Manager Cloud Control Basic Installation Guide

  • Oracle Enterprise Manager Cloud Control Advanced Installation and Configuration Guide

  • Oracle Enterprise Manager Cloud Control Administrator's Guide

  • Oracle Enterprise Manager Cloud Control Upgrade Guide

  • Oracle Enterprise Manager Framework, Host, and Services Metric Reference Manual

  • Oracle Enterprise Manager Command Line Interface

  • Oracle Enterprise Manager Cloud Control Extensibility Programmer's Guide

  • Oracle Database 2 Day DBA

The latest versions of this and other Oracle Enterprise Manager documentation can be found at:

http://www.oracle.com/technology/documentation/oem.html

Oracle Enterprise Manager also provides extensive online help. Click Help on any Oracle Enterprise Manager page to display the online Help system.

Printed documentation is available for sale in the Oracle Store at

http://oraclestore.oracle.com/

To download free release notes, installation documentation, white papers, or other collateral, please visit the Oracle Technology Network (OTN). You must register online before using OTN; registration is free and can be done at

http://otn.oracle.com/membership/

If you already have a user name and password for OTN, then you can go directly to the documentation section of the OTN Web site at

http://otn.oracle.com/documentation/

Conventions

The following text conventions are used in this document:

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