../E28577-05.epub /> ../E28577-05.mobi />

Contents

Title and Copyright Information

Preface

1 Introduction to the Connector

2 Installing and Uninstalling the Connector

3 Configuring the Connector

4 Creating Service Desk Tickets

5 Using Default Templates

6 Troubleshooting the Connector

7 Enabling SSL for HTTPS

8 Customizing Support Ticketing Inbound Operations

A Connector Tips

B Third-Party Product License Information

Index