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Oracle® Enterprise Manager Installation and Configuration Guide for CA Service Desk Connector
Release 12.1.0.3.0

E28577-05
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Contents

Title and Copyright Information

Preface

1 Introduction to the Connector

2 Installing and Uninstalling the Connector

3 Configuring the Connector

4 Creating Service Desk Tickets

5 Using Default Templates

6 Troubleshooting the Connector

7 Enabling SSL for HTTPS

8 Customizing Support Ticketing Inbound Operations

A Connector Tips

B Third-Party Product License Information

Index