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Oracle® Enterprise Manager Configuration Guide for BMC Remedy Service Desk 7.6 Connector
Release 12.1.0.3.0

E36360-04
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Index

C  D  F  G  R  T  W 

C

creating
trouble tickets manually (Remedy 7), 3.2
customizing
Remedy 7 ticket templates, 4.4

D

default templates, using for Remedy 7 Connector, 4
defining
Remedy 7 ticket templates, 4.5

F

format for creating
Remedy 7 ticket templates, 4.5

G

grace period
Remedy 7 Connector, 2.6.3

R

Remedy 7 Connector
customizing ticket templates, 4.4
default templates, using, 4
defining new ticket templates, 4.5
format for creating ticket templates, 4.5
grace period, 2.6.3
replacing a template, 2.7.4
ticket templates, format for creating, 4.5
Web services for default templates, 4.2
Remedy Connector
Web Console settings, 2.6.2
Remedy_DefaultCategory_AutoClose.xsl template, 4.1
Remedy_DefaultCategory_AutoResolve.xsl source code, 4.3
Remedy_DefaultCategory_AutoResolve.xsl template, 4.1
Remedy_DefaultCategory.xsl template, 4.1
replacing a template
Remedy 7 Connector, 2.7.4

T

templates
customizing Remedy 7 ticket templates, 4.4
defining new Remedy 7 ticket templates, 4.5
replacing, 2.7.4
ticket creation mappings
Remedy 7 Connector, 4.3
ticket templates
customizing Remedy 7 ticket templates, 4.4
defining new Remedy 7 ticket templates, 4.5
trouble tickets
creating manually for Remedy 7 Connector, 3.2

W

Web Console settings
Remedy Connector, 2.6.2
Web services for
Remedy 7 Connector, 4.2