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Release 14.4

E25224-47
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2 Registration, Sign In, and Accessibility Options

This document contains the following topics:

2.1 Registration and Sign In

My Oracle Support enables you to search Oracle's knowledge base, manage service requests (SRs) when you need help, download patches, interact in support communities, and take advantage of proactive capabilities for managing systems. To use My Oracle Support, you must create an Oracle Single Sign On (SSO) account and register at least one support identifier (SI) with My Oracle Support.

See Also:

For more information about creating an SSO account, see the "Requesting an Oracle Single Sign On Account" section. For more information about registering SIs with My Oracle Support, see the "Registering Support Identifiers" section.

An SI identifies the products that your company has purchased and the level of support that you are entitled to. Some companies have only one SI but most companies have more than one SI. The SI is included in the welcome letter sent from Oracle to the technical contact listed in your company's contract.

My Oracle Support customer user accounts are managed by individuals within your organization in the role of Customer User Administrator (CUA). Most organizations have more than one CUA. The CUA approves or denies access to My Oracle Support by managing access to your company's SIs.

If you are the first user to register, you are prompted to accept the CUA role. You must accept the CUA role for your organization to proceed.

See Also:

For more information about CUAs, see the "Being a Customer User Administrator" section.

2.1.1 Requesting an Oracle Single Sign On Account

To access My Oracle Support, you must have an Oracle Single Sign On (SSO) account.

Note:

If you have used the Oracle Technology Network (OTN) or selected Register and completed the registration process on oracle.com you have already created an SSO account.

To request an SSO account:

  1. Enter the following URL in a browser:

    https://support.oracle.com
    
  2. Click New user? Register here to create your Oracle Single Sign On (SSO) account.

  3. Enter your e-mail address in the Email box, create and confirm a password, enter the other required information, select desired subscriptions, then click Create.

    Note:

    Phone numbers must be entered using international formatting as follows to enable Oracle to contact customers regardless of the location of the analyst:
    +countrycode-areacode-phonenumber
    

    The length of the country code, area code, and phone number varies depending on the country and region. For example, for the USA and Canada, enter a number similar to +1-123-234-2345 where 1 is the country code, 123 is the area code, and 234-2345 is the phone number. For the UK, enter a number similar to +44-1234-567-8910 where 44 is the country code, 1234 is the area code, and 567-8910 is the phone number.

    Omit the initial number 0 from area codes. For example, in the UK if the area code is 020, enter 20.

    Note:

    To expedite Oracle authorization, enter a valid e-mail address that uses a domain that matches your company name, for example john.doe@somecompany.com. Do not use a generic e-mail address, for example support@somecompany.com. You should not use a personal e-mail address.

    Do not use e-mail addresses longer than 50 characters. While the SSO allows such e-mail addresses, My Oracle Support does not yet support these long email addresses.

    To receive Oracle product-based support newsletters, select the option to receive e-mail notifications about Oracle products, services, and events. After completing your registration, verify your email account by clicking the link in the email you receive from Oracle.

  4. On the Verify Your Oracle Account page, click Continue.

    The My Oracle Support home page appears.

    Note:

    If the oracle.com page appears, enter support.oracle.com to continue the process of associating your Support Identifier with your account.

2.1.2 Sign In

When you enter the My Oracle Support URL (https://support.oracle.com) in a browser, the My Oracle Support home page appears. To sign in:

  1. Select a language, then click Sign In.

  2. On the Sign In page, enter your username and password, then click Sign In.

    Note:

    The first time that you sign in, the Accessibility Settings page appears.

Lost Passwords

If you forget your password,

  1. Click Forgot User ID/ Password on the My Oracle Support page or Lost Password? on the Sign In page.

  2. Enter the username (email address) that you registered with, then click Submit.

    Note:

    Oracle will send a temporary password to this e-mail address. If you don't know the registered e-mail address or the e-mail address is no longer valid, then you must re-register.

2.1.3 Registering Support Identifiers

You must register at least one SI or SI group with My Oracle Support. Your SI is included in the welcome letter sent from Oracle to the technical contact listed in your company's contract. This is a number similar to 3434354 that defines for Oracle the products you have licensed for support.

Alternatively, you can register with a 14 digit SI group. If you do not have an SI or SI group, contact your CUA, a person in your organization responsible for managing SIs. See "How do I find my CUA?" for more information. See "What are Support Identifier Groups?" for more information about SI groups.

To register your first SI:

Note:

If you have previously registered an SI and now want to add another SI, see "How do I add an SI to a Profile?" in the Settings help.
  1. Register, validate your email address, then sign in to My Oracle Support.

    The Add Support Identifiers page appears.

  2. Enter your SI, click Request Access, enter the first five characters of the name of the organization that owns the SI, then click Validate. The SI appears in the table. An SI is a unique reference number that identifies your organization.

    If you are the first user to register, you are prompted to accept the CUA role. To proceed, you must accept the CUA role for your organization. The CUA manages user access to My Oracle Support for the organization.

    Note:

    if your organization has other SIs with approved CUAs and your email domain matches one of those, your request is approved automatically. If you are the first person to register an SI and your email domain matches the email domain of the associated contract's contact person your request is approved automatically. Otherwise, Oracle must approve your request.
  3. If desired, enter a note to the CUA in the Note to Approver box.

    This note is included in the email alert that is sent to all CUAs associated with the SI that you are asking to be added to.The CUA will also see the note when reviewing the request and may add a note for you.

  4. If you have more than one SI, repeat step 1.

    Note:

    The system does not clear the text from the text box after you click Submit. The text is preserved in case you want access to many SIs where the note should be the same or similar in all requests. To clear the note for another request, click in the text box then press the Control key and A together to select the text. You can now overwrite the selected text.
  5. When you have added all of your SIs, click Next. If your request was not auto-approved, the CUA (or Oracle) must approve the request before you can use the SI.

  6. If necessary, update the contact information.

  7. Specify a time zone, then click Next.

    All of the timings in My Oracle Support will be displayed according to this time zone settings so ensure that you select the correct time zone. In addition, your time zone is used to calculate service request (SR) initial response time, the time zone for software SRs, the asset level time for hardware SRs, and to display the date and time in your time zone in My Oracle Support.

  8. Read the Terms of Use, select the acceptance box, then click Submit.

    The Registration Complete page appears.

    The registration request is sent to the CUA for the organization corresponding to the SIs that you specified in step 1. You will receive an e-mail when the administrator approves or denies your request. After you are approved, you may sign in and use My Oracle Support.

  9. To check the status of your approval, sign in to My Oracle Support.

    Until you are approved, the only page in My Oracle Support that you can access is the My Account page. After you are approved, you may sign in and use all of the My Oracle Support pages, depending on the level of access granted by your SIs and the CUA.

  10. If necessary, update the Personal Information section.

  11. To receive the details of SRs for SIs in your profile in SR email notifications, select Service Request Updates by Email.

    The Service Request Updates by E-mail feature must be enable at the SI level by the CUA before you can make this selection. For more information, see "What are SR details by email?"in the Service Requests help.

If your account has not been approved within a couple of days, send an email to an existing CUA for the SI reminding them to approve your request. To see the email addresses of the CUAs for the SI, go to the My Account page on the Settings tab, then click the View link in the Administrators column of the Support Identifiers table. If there are no CUAs listed you should remove the SI from your profile then rerequest it. This time you will be asked to become the CUA. If you still encounter problems you can contact Oracle Global Customer Support. See the following web site for Oracle Global Customer Support phone numbers:

http://www.oracle.com/support

2.1.4 Verifying and Changing an E-Mail Address

2.1.4.1 How do I verify my e-mail address?

When you add an e-mail account to your My Oracle Support user profile, you must verify the account as follows:

  1. Go to the inbox of the mail account that you added.

  2. Look for the verification e-mail from Oracle.

  3. Open the mail and click the verification link.
    The link opens in a browser.

  4. When prompted, enter your Oracle SSO.

  5. Follow the instructions on the screen that appears.

2.1.4.2 What if I do not receive the verification e-mail?

If you do not receive the verification e-mail:

  1. Clear browser cache and cookies:

    1. Close all browser sessions.

    2. Open a new browser.

    3. Clear cache and cookies.

    4. Sign in to My Oracle Support.

    5. Click Send E-Mail link in the pop up message.

  2. If you still do not receive the verification e-mail, enter myprofile.oracle.com in a browser then click the Please Verify Account link. This should generate the verification e-mail.

  3. If problems persist, ensure that you have not specified Oracle email as SPAM, add oracle-acct_ww@oracle.com to your email address book, then try again.

  4. If you still do not receive the e-mail, go to http://www.oracle.com, click Sign In, click Account, then follow the instructions to reverify the account

2.1.4.3 How do I change my e-mail address?

To change the e-mail address associated with your My Oracle Support profile:

  1. Go to the Settings tab, click My Account, then click the pencil icon next to the current e-mail address, in the Personal Information section.

  2. In the message box that appears, click Change E-Mail...

  3. On the My Profile page, click Edit next to your current e-mail address.

  4. Enter the new e-mail address, then click OK.

    Note:

    You must validate your new email address before you can use it.
  5. When prompted, verify that the new e-mail address is correct.

  6. Sign in with the new e-mail address.

    Note:

    If your email address had not been verified you will the following message:

    Account setup is still in progress. Check back later.

    If you experience any issues, contact Oracle Support at: http://www.oracle.com/us/support/com

With your My Oracle Support profile, you should use an e-mail address specific to you that includes your employer's domain, for example john.doe@somecompany.com. Do not use a generic e-mail address, for example support@somecompany.com. or a personal address, for example john.doe@gmail.com. If you are currently using a generic email address you should follow the steps in the section to change your email address to your or another user's specific company e-mail address. Any other users that access My Oracle Support through the generic email address must register for My Oracle Support using their specific company e-mail address.

Note:

You should assign at least two CUAs for each Support ID so that a CUA can act as a backup if the primary CUA is unavailable.

When you change the e-mail address for your profile, all profile settings are preserved, for example Support IDs, bookmarks, and favorites. You will not be able to sign in to My Oracle Support until the new e-mail address is verified. You will receive an e-mail notification when the process is complete and you can sign in using the new e-mail address.

When you change your email address in My Oracle Support the change affects all Oracle sites including Oracle Training, Oracle Technology Network, Oracle Partner Network, and so on.

2.1.5 Noting the SI Expiration Date

It is important to note the expiration date of your SI. After the contract expires, you will not have access to features of My Oracle Support such as service request logging.

To view an SI expiration date:

  1. Select My Account from the Settings tab.

  2. Click an SI link in the Support Identifier column of the table.

    The date is listed in the Contract Expiration column for the corresponding row of each SI in the Support Identifier License Information table.

Do not remove any expired SIs if you want to see the old closed SRs that were created using these old SIs. If you do not have old SRs then you can safely delete the old SIs from your profile. They should be kept in your account for historical purposes.

2.1.6 Using Your username from a Previous Employer

At Oracle we treat the security of your data seriously. As part of that process we require you to create a new account if you move to a new company. Oracle recommends that you register with your new company's e-mail address and associate your new SIs with your new login. Because you do not own the data, you will not have access to your legacy account and its associated company confidential information.

To preserve personal details, links to Knowledge articles, and so forth, you can submit a request to change your e-mail address. After the e-mail address is changed you should check your SIs on the My Accounts page of the Settings tab, remove the SIs that belong to the former company, and add new SIs for the new company.

2.1.7 Being a Customer User Administrator

The CUA controls which employees have access to an SI and what access each user has for that SI. The CUA also manages hardware assets and enables Oracle Auto Service Request (ASR) for assets qualified as ASR capable. In addition, CUAs can manage the following access for individual users for each SI:

Access Options
Service Request None, Read Only, Create and Update
Patches Download, View Only
Assets View, Hide, and Asset Admin

Note: A CUA can choose to perform the Asset Admin role if they do not want to assign the Asset Admin role to a user.

SR Details in E-Mail Enabled, Not Enabled

If you are the CUA for an SI, verify or change and confirm the default access for each SI in the Manage Users section of the Settings tab. These are the privileges that My Oracle Support will suggest to you when you approve new users. At that time, you can change the values suggested or you can leave them unmodified. For more information about managing user accounts, see the "Manage or View Users" section of the Settings help.

Becoming a CUA

If you requested to be the first CUA for an SI, your request will be reviewed by Oracle. In this case, if your email domain matches the email domain of the associated contract's contact person your request is approved automatically. Otherwise, Oracle must approve your request. If you add an SI that has no existing members to your My Oracle Support profile, the status of your request is Pending Oracle Approval. Oracle reviews and approves these first time registrant CUA requests 24 hours a day, seven days a week. Approval is usually granted within a day, unless the approval is escalated.

If you are the first user to register, you are prompted to accept the CUA role. To proceed, you must accept the CUA role for your organization. The CUA manages user access to My Oracle Support for the organization.

Note:

if your organization has other SIs with approved CUAs and your email domain matches one of those, your request is approved automatically. If you are the first person to register an SI and your email domain matches the email domain of the associated contract's contact person your request is approved automatically. Otherwise, Oracle must approve your request.

You must use your corporate e-mail account to become the CUA. Requests from e-mail accounts such as Gmail or Yahoo may be denied. If you are requesting access through an e-mail address that does not match your company name, Oracle will require, in writing, authorization from the company management approving the use of a noncompliant e-mail address:

To become a CUA after you have registered and have access to an SI, you must ask an existing CUA for that SI to grant you the Administrator role. To view the e-mail addresses of the CUAs for the SI:

  1. Select My Account from the Settings tab.

  2. In the Administrators column, in the row of the SI that you are interested in, click View.

    The Administrators for Support Identifier window appears.

    Note:

    If the status of your request to use the SI is Pending you cannot see the e-mail addresses of the CUAs. If you need to send them a reminder to approve your request, enter your message in the Contact the Administrators section in the Administrators for Support Identifier window then click Send Notification. All CUAs of the SI will receive the message.

2.1.8 Additional Registration Help

If you require additional help with registration:

2.1.9 Supported Browsers

You can use the following browsers to access My Oracle Support:

  • Internet Explorer 8, 9, 10, 11 (desktop versions, compatibility mode not supported)

  • Mozilla Firefox 24 and higher

    Note:

    With the next release of My Oracle Support, only Firefox 29 and higher will be supported.
  • Chrome 34 and higher

    Note:

    With the next release of My Oracle Support, only Chrome 37 and higher will be supported.
  • Safari 5, 6, 7

  • Safari iOS 5, 6, 7 (iPad only)

Note:

Versions of browsers released after the My Oracle Support release are considered for support for the next release.

2.1.10 Configure Browsers

Configure your browser as follows before using My Oracle Support.

2.1.10.1 Pop Ups

In all browsers, disable the pop-up blocker or allow pop-ups from oracle.com.

2.1.10.2 Internet Explorer

  • Enable ActiveX:

    1. Select Tools, Internet Options, then click the Security tab.

    2. Under Select a Zone to View or Change Security Settings, select Internet then click Custom Level...

    3. In the ActiveX Controls and Plug-ins section, enable the following options if they are not enabled:

      • Run ActiveX controls and plug-ins

      • Script ActiveX controls marked safe for scripting

  • Enable Native XMLHTTP support:

    1. Select Tools, Internet Options, then click the Advanced tab.

    2. In the Security section, ensure that Enable Native XMLHTTP Support is selected.

My Oracle Support does not support Compatibility View for Internet Explorer 8 and 9. To disable Compatible mode:

  1. From the Tools menu, select Compatibility View Settings.

  2. Ensure that the Display all websites in Compatibility View check-box is not selected.

  3. Ensure that https://support.oracle.com is not listed under Websites you've added to Compatibility View.

2.2 Adobe Reader

Use Adobe Reader to view PDF files.

Install Adobe PDF Reader

Some content on My Oracle Support may be available as a PDF document or attachment. If you do not have Adobe PDF Reader installed, download it from the following web site:

http://get.adobe.com/reader/

Configure Adobe PDF Reader

Configure your browser to display PDF files. Configuration information is available from www.adobe.com.

2.2.1 Verify Browser Settings

Verify the following browser settings:

  • You are using a supported browser and version. See the "Supported Browsers" section for more information.

  • Adobe Reader is installed.

2.3 Keyboard Shortcuts

Keyboard shortcuts provide an alternative to pointing devices for navigating the page. There are five types of keyboard shortcuts:

  • Tab and Shift+Tab keys: Moves through UI elements on a screen.

  • Accelerator keys (hot keys): bypasses menu and page navigation, and performs an action directly, for example, Ctrl+C for Copy.

  • Access keys: Moves to a specific UI element, for example, Alt+F for the File menu.

  • Default cursor: Selects a component so that keyboard users can start interacting with the page without excessive navigation.

  • Enter key: Triggers an action when the cursor is in a certain field or when a link or button is selected (highlighted).

Focus refers to a type of selection outline that moves through the page when you press the tab key or access keys. When the focus moves to a field where data can be entered, a cursor appears in the field. If the field already contains data, the data is highlighted. In addition, after using certain controls (such as a list of values (LOV) or date-time picker), the cursor or focus placement moves to specific locations predefined by the component.

The default cursor puts the initial focus on a component so that keyboard users can start interacting with the page without excessive navigation.

2.3.1 Tab Key Navigation

You can use the Tab key to move through different UI elements on a page.

All active elements of the page are accessible by using the Tab key to move to the next element and Shift+Tab to move to the previous element. In most cases, when an element is selected, the action can then be initiated by pressing Enter.

2.3.2 Shortcut Keys

There are various keyboard shortcuts available in My Oracle Support. Table 2-1 lists the shortcut keys assigned to common components such as Menu, Menu bar, Multi-Select Choice List, Multi-Select List Box, and so on.

Table 2-1 Shortcut Keys Assigned to Common Components

Shortcut Key Components Function

Enter

Spacebar

All components

Activate the component, or the component element that has the focus.

Tab

Shift+Tab

All components

Flash components like ThematicMap, Graph, and Gauge

Move focus to next or previous editable component.

Ctrl+A

All components

Select all.

Alt+Arrow Down

Multi-Select Choice List

Multi-Select List Box

Open the list.

Use arrow keys to navigate, and press Enter or Spacebar to select.

Ctrl+Shift+Home

Ctrl+Shift+End

Multi-Select Choice List

Multi-Select List Box

Select all items from top to current selection, or select all items from current selection to bottom.

Arrow Left

Arrow Right

Menu Bar

Splitter

Input Number Slider

Input Range Slider

Input Number Spinbox

Move focus to different menu on a menu bar.

Move splitter left or right when it is in focus.

Move slider left or right when input number slider or input range slider is in focus.

Increment or decrement the value when input number spinbox is in focus.

Arrow Up

Arrow Down

Menu

Splitter

Input Number Slider

Input Range Slider

Move focus to different menu items in a menu.

Move splitter up or down when it is in focus.

Move slider up or down when input number slider or input range slider is in focus.

Enter

Spacebar

All components

Activate the component, or the component element that has the focus.

Tab

Shift+Tab

All components

Flash components like ThematicMap, Graph, and Gauge

Move focus to next or previous editable component.


2.3.2.1 Shortcut Keys for Screen Reader Mode

In screen reader mode, My Oracle Support components may render differently than in the default mode in order to provide better accessibility. For example, a Tree component has an additional column of radio controls for tree node selection per row.

2.3.2.2 Shortcut Keys for Rich Text Editor Component

Table 2-2 lists shortcut keys assigned to the Rich Text Editor component. In regular mode, all toolbar controls appear on top of the Rich Text Editor area.

Table 2-2 Shortcut Keys Assigned to Rich Text Editor Component

Shortcut Key Components Function

Ctrl+B

Rich Text Editor

Boldface

Ctrl+I

Rich Text Editor

Italics

Ctrl+U

Rich Text Editor

Underline

Ctrl+5

Rich Text Editor

Strikethrough

Ctrl+E

Rich Text Editor

Center alignment

Ctrl+J

Rich Text Editor

Full-justified alignment

Ctrl+L

Rich Text Editor

Left alignment

Ctrl+R

Rich Text Editor

Right alignment

Ctrl+H

Rich Text Editor

Create hyperlink

Ctrl+M

Rich Text Editor

Increase indentation

Ctrl+Shift+M

Rich Text Editor

Decrease indentation

Ctrl+Shift+H

Rich Text Editor

Remove hyperlink

Ctrl+Shift+L

Rich Text Editor

Bulleted list

Ctrl+Alt+L

Rich Text Editor

Numbered list

Ctrl+Shift+S

Rich Text Editor

Clear text styles

Ctrl+Alt+-

Rich Text Editor

Subscript

Ctrl+Alt++

Rich Text Editor

Superscript

Ctrl+Alt+R

Rich Text Editor

Enable rich text editing mode

Ctrl+Alt+C

Rich Text Editor

Enable source code editing mode

Ctrl+Y

Rich Text Editor

Redo

Ctrl+Z

Rich Text Editor

Undo


In screen reader mode, the Rich Text Editor component displays only the editor and the toolbar controls are not displayed. There are no shortcut keys for Rich Text Editor that apply in screen reader mode.

2.3.2.3 Shortcut Keys for Table, Tree, and Tree Table Components

Table 2-3 lists shortcut keys assigned to Table, Tree, and Tree Table in regular rich mode. Shortcut keys for these components in screen reader mode is summarized in Table 2-4.

Table 2-3 Shortcut Keys Assigned to Table, Tree, and Tree Table components

Shortcut Key Components Function

Tab

Shift+Tab

Table

Tree Table

Move focus to next or previous cell or editable component.

In a table, navigate to the next or previous editable content in cells. If the focus is on the last cell of a row in the table, the Tab key moves focus to the first editable cell in the next row. Similarly, Shift + Tab moves focus to the previous row.

Ctrl+A

Table

Tree Table

Select all components, including column headers, row headers, and data area.

Ctrl+Alt+M

Table

Tree

Tree Table

Launch context menu.

You can also launch context menu by pressing Ctrl+Alt+B.

Ctrl+Shift+^

Tree

Tree Table

Go up one level.

Enter

Shift+Enter

Table

Tree

Tree Table

Navigate to the next editable cell or previous editable cell of the column.

If focus is on the column header, sort table data in ascending order. Pressing Enter again sorts the column in descending order.

If the focus is on the filter cell, perform table filtering.

In a click-to-edit table, if the focus is on a cell, enable edit mode.

Arrow Left

Arrow Right

Table

Tree Table

Move focus.

Arrow Up

Arrow Down

Table

Tree Table

Move focus.

If a row is selected, move focus to the previous row or next row. If no row is selected, scroll the table one row up or down.

If the first row is selected, move focus to the column header.

Ctrl+Arrow Up

Ctrl+Arrow Down

Table

Move focus.

If in edit mode, submit the changes made in the current row and navigate to the previous row or next row.

In the click-to-edit table, the current row becomes read-only and the row navigated to becomes editable.

Ctrl+Arrow Left

Ctrl+Arrow Right

Table

Move focus.

If in edit mode, navigate to the left or right cell, while maintaining the current row in edit mode.

Shift+Arrow Left

Shift+Arrow Right

Table

Tree Table

Move focus and add to selection.

Ctrl+Shift+Arrow Left

Ctrl+Shift+Arrow Right

Table

Tree Table

Move the selected column to the left or right.

Shift+Arrow Up

Shift+Arrow Down

Table

Tree Table

Tree

Select multiple rows.

Page Up

Page Down

Table

Tree Table

If a row is selected, scroll and select the same row of the next or previous page.

If no row is selected, scroll by one page.

Alt+Page Up

Alt+Page Down

Table

Tree Table

Horizontally scroll the table to the right or left.

Space Bar

Ctrl+Space Bar

Table

Tree

Tree Table

Select the node.

To select or remove multiple nodes, press Ctrl+Space Bar.

Shift+Space Bar

Table

Tree Table

Select multiple rows.

Esc

Table

Tree Table

Remove selection.

If the focus is on the cell, exit click-to-edit mode, revert the cell value to original value, and return focus to the cell. Press Esc key again to move focus to the row header.

F2

Table

Tree Table

Activate click-to-edit mode for the row. Press F2 again to disable cell navigation mode.


2.3.2.4 Shortcut Keys for Table, Tree, and Tree Table Components in Screen Reader Mode

Table 2-4 lists shortcut keys assigned to the Tree, Table, and Tree Table components in screen reader mode.

Table 2-4 Shortcut keys assigned to Components in Screen Reader mode

Shortcut Keys Components Function

Spacebar

Table

Tree

Tree Table

Select the component. To select a node, press Tab and move focus to the component or its radio control. Press Spacebar when the component is in focus.

You can also use the Spacebar for multiple selection.

Pressing Spacebar on a selected component, unselects it.

Enter

Table

Tree

If the focus is on the column header, sort the column in ascending order. Pressing Enter again sorts the column in descending order.

If the focus is on the disclosure icon of a tree, open or close that node.

If the focus is on the filter cell, perform table filtering.

Tab

Shift+Tab

Table

Move the focus to the next or previous cell or editable component.

Arrow Up

Arrow Down

Arrow Left

Arrow Right

Table

Move focus.

Ctrl+Shift+Arrow Left

Ctrl+Shift+Arrow Right

Table

Tree Table

Move the selected column to the left or right.

Shift+Arrow Left

Shift+Arrow Right

Table

Tree Table

Resize the selected column by 25 pixels from the left or right.

Ctrl+Shift+^

Tree

If the focus is on the Hierarchical Selector icon, show the Hierarchical Selector popup.

Ctrl+Alt+M

Ctrl+Alt+B

Table

Tree

Tree Table

Launch body context menu.

Spacebar

Table

Tree

Tree Table

Select the component. To select a node, press Tab and move focus to the component or its radio control. Press Spacebar when the component is in focus.

You can also use the Spacebar for multiple selection.

Pressing Spacebar on a selected component, unselects it.

Enter

Table

Tree

If the focus is on the column header, sort the column in ascending order. Pressing Enter again sorts the column in descending order.

If the focus is on the disclosure icon of a tree, open or close that node.

If the focus is on the filter cell, perform table filtering.


In screen reader mode, the Tree component has an additional column of radio controls for tree node selection per row. The next column in the tree contains the tree nodes themselves. Nodes that can be expanded have disclosure links that can be in either an open or closed state. Opening a closed disclosure link makes more nodes of the tree visible, and navigable on the page.

Note:

The screen reader mode does not support the following functions for the Table and Tree Table components:
  • Click-to-edit mode

  • Select all rows from the first row to the current row or from the current row to the last row

  • Select all rows

  • Remove selection from all columns

2.3.2.5 Shortcut Keys for Data Visualization Components

Table 2-5 lists shortcut keys assigned to data visualization components including Gantt chart, ADF hierarchy viewer components, and ADF geographic map.

Table 2-5 Shortcut Keys Assigned to Data Visualization Components

Shortcut Key Components Function

Arrow Left

Arrow Right

List region of all Gantt chart types

Chart region of project Gantt

Chart region of scheduling Gantt

Chart region of resource utilization Gantt

ADF Geographic Map

ADF Hierarchy Viewer - nodes

Pivot table

Pivot filter bar

Move focus.

If the focus is on the chart region of scheduling Gantt, the arrow key navigation selects the previous or next taskbar of the current row.

If the focus is on the time bucket of resource utilization Gantt, the arrow key navigation selects the previous or next time bucket in the current row.

If the focus is on the ADF geographic map, the arrow key navigation pans left or right by a small increment. Press Home or End key to pan by a large increment.

If the focus is on the node component of ADF hierarchy viewer, press Ctrl+Arrow keys to move the focus left or right without selecting the component.

If you are using arrow keys to navigate cells of an editable pivot table, each focused cell is activated for editing before allowing you to navigate to the next cell, making the navigation slower. Press the Esc key to deactivate the edit mode of the focused cell, and navigate faster. To edit a cell, press the F2 or Enter key.

If the focus is on the pivot table data cell, press Ctrl+Arrow Left to jump to the corresponding row header cell. If the locale is bidirectional (such as Arabic), press Ctrl+Arrow Right to jump to the corresponding row header cell.

Arrow Up

Arrow Down

List region of all Gantt chart types

Chart region of project Gantt

Chart Region of scheduling Gantt

Chart region of resource utilization Gantt

ADF Geographic Map

ADF Hierarchy Viewer - nodes

Pivot table

Pivot filter bar

Move focus.

If the focus is on the chart region of project Gantt, the arrow key navigation selects previous or next row.

If the focus is on the chart region taskbar of scheduling Gantt, the arrow key navigation selects the first taskbar of the previous row or the next row.

If the focus is on the time bucket of resource utilization Gantt, the arrow key navigation selects the time bucket of the previous row or next row.

If the focus is on the ADF geographic map component, the arrow key navigation pans up or down by a small increment.

If the focus is on the node component of ADF hierarchy viewer, press Ctrl+Arrow keys to move the focus up or down without selecting the component.

If you are using arrow keys to navigate cells of an editable pivot table, each focused cell is activated for editing before allowing you to navigate to the next cell, making the navigation slower. Press the Esc key to deactivate the edit mode of the focused cell, and navigate faster. To edit a cell, press the F2 or Enter key.

If the focus is on the pivot table data cell, press Ctrl+Arrow Up to jump to the corresponding column header cell.

Page Up

Page Down

ADF Geographic Map

ADF Hierarchy Viewer - diagram

If the focus is on the ADF geographic map component, the page key navigation pans up or down by a large increment.

If the focus is on the diagram of ADF hierarchy viewer, press and hold to Page Up or Page Down keys to pan up or down continuously. Press Ctrl+Page Up or Ctrl+Page Down to pan left or right continuously.

+

ADF Geographic Map

ADF Hierarchy Viewer - diagram

Increase zoom level.

If the focus is on the diagram of ADF hierarchy viewer, press number keys 1 through 5 to zoom from 10% through 100%. Press 0 to zoom the diagram to fit within available space.

-

ADF Geographic Map

ADF Hierarchy Viewer - diagram

Decrease zoom level.

If the focus is on the diagram of ADF hierarchy viewer, press number keys 1 through 5 to zoom from 10% through 100%. Press 0 to zoom the diagram to fit within available space.

Ctrl+Alt+M

All Gantt chart types

Pivot table

Pivot filer bar

Launch context menu.

Home

ADF Hierarchy Viewer - nodes

Move focus to first node in the current level.

End

ADF Hierarchy Viewer - nodes

Move focus to last node in the current level.

Ctrl + Home

ADF Hierarchy Viewer - nodes

Move focus and select the root node.

<

ADF Hierarchy Viewer - nodes

Switches to the active node's previous panel.

>

ADF Hierarchy Viewer - nodes

Switches to the active node's next panel.

Ctrl + /

ADF Hierarchy Viewer - nodes

Synchronize all nodes to display the active node's panel.

Ctrl+Shift+^

ADF Hierarchy Viewer - nodes

Go up one level.

Ctrl+/

ADF Hierarchy Viewer - nodes

Switch content panel.

Ctrl+Alt+0

ADF Hierarchy Viewer - diagrams

Center the active node and zoom the diagram to 100%.

Tab

ADF Hierarchy Viewer - nodes

Pivot table

Pivot filter bar

Move focus through elements.

Esc

ADF Hierarchy Viewer - nodes

Return focus to the containing node.

If the focus is on search panel, close the panel.

Close the Detail window, if it appears while hovering over a node.

Spacebar

ADF Hierarchy Viewer - nodes

Pivot table

Pivot filter bar

Select the active node. Press Ctrl+Spacebar to toggle selection of the active node, and for selecting multiple nodes.

Enter

ADF Hierarchy Viewer - nodes

Pivot table

Pivot filter bar

Isolate and select active node. Press Shift+Enter to toggle the state of the node.

/

ADF Hierarchy Viewer - nodes

Toggle control panel state.

Ctrl+F

ADF Hierarchy Viewer - nodes

If the ADF hierarchy viewer component is configured to support search functionality, open the search panel.

Ctrl+Alt+1 through Ctrl+Alt+5

ADF Hierarchy Viewer - nodes

Switch diagram layout.

Shift+Alt+Arrow keys

Pivot table

Pivot filter bar

Change the layout by pivoting a row, column, or filter layer to a new location. Use Shift+Alt+Arrow keys to perform the following:

  • Provide visual feedback, showing potential destination of the pivot operation, if the header layer is selected

  • Select different destination locations.

  • Moving or swapping the selected header layer to the specified destination.


Some data visualization components provide some common functions through menu bar, toolbar, context menu, or a built-in Task Properties dialog box. You may choose to show, hide, or replace these functionality. If you hide or replace any functionality, you must provide alternate keyboard accessibility to those functions.

In screen reader mode, the data visualization components are replaced by other accessible components, as described in Table 2-6.

Table 2-6 Alternate ADF Components for Data Visualization components in screen reader mode

This data visualization component... ... is replaced by

Chart region for each Gantt type

Hyperlinks

Use the Tab key to move focus within the chart region. Use Enter or Esc keys to launch or dismiss the corresponding Properties dialog box.

ADF Geographic Map

Table

Use standard keyboard shortcuts to navigate through the data.

Note that if the ADF geographic map instance references multiple data-bound themes, then a dropdown list is also rendered to enable end users to switch between the corresponding Table instances.

Hierarchy Viewer

Tree Table

Use standard keyboard shortcuts to navigate through the data.


In screen reader mode, the Pivot Table and Pivot Filter Bar render additional icons for each Header layer and Filter, respectively. Screen reader software users can use the Tab key to move focus between these icons and press Enter to perform the specified Pivot operation.

2.3.3 Product Selection

When you select a product from a product list you can use keyboard navigation a screen reader.

2.3.3.1 Keyboard Navigation

When you tab to a product list, the product list is highlighted. When the product list is highlighted, you can enter text to filter the list. Press the down arrow key to highlight the first group list. You can navigate between items using arrow up and arrow down keys. Press the Tab key to switch between the groups, for example Recent, Licensed Products, All Products). When the item that you want to select is highlighted, press Enter to select it.

To enable the arrow keys, you must first use the Tab key select a group. A group is selected when it is surrounded by dotted lines. When you have reached the end of a list use the Tab (or shift+Tab) key to move to the next (previous) group.

You can switch between list and hierarchy views using the links available at the footer of the list. Use the Tab key to access these links. In the hierarchy view the navigation is controlled using the Tab key. Select a leaf node by clicking Enter after selecting the leaf node. You can select the group (parent) node (if allowed by the component) using the Select link available on the row of the parent node.

2.3.3.2 Screen Reader Mode

In screen reader mode, the type-ahead (auto suggest) list is displayed when users press the down-arrow key on the input field. In the list view you can navigate through the list using the arrow up and arrow down keys. Use the tab key to change the group list (Recent, All, and so forth). Press Enter on a highlighted row to select the row.

In the hierarchy view, use the Tab key to navigate through the tree hierarchy. Select a leaf node by clicking Enter after selecting the leaf node. You can select the group (parent) node (if allowed by the component) using the Select link available on the row of the parent node.

2.4 Accessibility Options

High Contrast Support

Choose one of the two high contrast style sheets, either Black on White or White on Black.

Text Size

Choose the default font size. The larger the text size the more scrolling will be needed on small monitors.

Message Format

Messages from the application, like the message that you removed a region on the screen and might want to undo the action, appear in a slide out region from the top right of the window by default. This might not be obvious to someone who is using screen magnification software, and if you are using a screen reader it would not be communicated. Choose this option to bring up a dialog box which will prompt you with these status messages and options.

When done setting these options, click Apply Changes. The application will take a few moments to reinitialize.

Tips for Keyboard and Vision Impaired Users

  • To reduce left-right scrolling on pages with many regions, you can re-order, collapse and change the layout of any dashboard. The Customize Page. link indicates that the page can be configured.

  • To collapse a region, click the arrow at the beginning of the region.

  • To maximize a region, click the maximize icon on the right side of a region's title bar.

  • To rearrange the regions on a page, drag a region by the region title, then drop in a new location.

  • If you cannot drag and drop, click the close icon in the top right of a region to remove the region. Click Customize Page., then press the Tab key to move to a region to select it, and then press the space bar to add the region to the full width area. Doing this adds regions in the order you add them from top to bottom. Sometimes a region cannot be removed from the layout, and this region will stay where it is. You can collapse all of the regions to make navigation faster and then expand the region when you need to go into its content.

  • Typically a table can contain links and other features. The spacebar will perform the primary link action, such as clicking on the link in the first column: