This chapter covers the following topics:
This section provides process-oriented, task-based procedures for using Oracle iSupport. This section covers general user navigation and page functionality and explains how to use the fields and other relevant elements within the pages.
For conceptual information regarding the application, please see the Overview chapter (PDF version) of this guide.
For task-based administrator procedures necessary for ongoing application maintenance, please see the Administering Oracle iSupport (online help) or chapter (PDF version) of this guide.
For setup information regarding the application, please see the setup chapters of this guide. The guide is released PDF, with the most recent version at My Oracle Support (http://support.oracle.com). Please visit the Oracle Technology Network (http://otn.oracle.com/documentation) to order printed copies of the guides.
This section provides basic user interface (UI) concepts.
Configurability - Because the user interface of Oracle iSupport is highly configurable, you may or may not see what is described in this guide. Configurability affects both the application content pages that Oracle delivers and local pages that your support group can attach to application pages. Examples of the first category are pages, regions, buttons, and fields on application pages that are visible to different types of users. For example, the pages for the flow to create service requests are all configurable in this way. Examples of the second category are advertisement sections that are attached to the top, left, right, and bottom of application pages. Your system administrator, application administrator, and end users control what is appropriate to display to particular users.
Go Button - The Go button next to certain text boxes allows you to access a list of values (LOV) associated with that field. It is used to select items to enter into the text box. After the LOV pops up, select the entry of your choice using the radio button. On most LOVs you need to select Submit for the text box to be populated.
Drop-List - A box with a down arrow next to it indicates that you select an entry from a drop-down list. Select the down arrow and make your selection with the mouse.
Required Fields - An asterisk next to any field indicates that the entry is mandatory.
Calendar Icon - The Calendar icon is used to set start or end dates for applicable procedures. Select the icon to view a calendar, then select a date to populate appropriate field.
Using the Tabs - The business user interface has five main tabs, each with its own set of subtabs:
Home - This tab accesses the home page for the application. Your personalized home page consists of bins containing links to frequently used information that you set up (such as tracked Service Requests), and items supplied by the application administrator, such as links to Technical Library documents or Support links. The home page has no subtabs.
Account - The Account tab gives users access to transactions information, such as order details, invoices, payments, returns, contracts, shipments, and products in Oracle Install Base. Account tab subtabs are: Orders, Invoices, Payments, Contracts, Returns, and Products. See Using Accounts for more information.
Support - By accessing the Support tab, users can create and track service request information, search the knowledge base, request call-backs from support agents, and access online forums. Support tab subtabs are: Ask Me, Technical Library, Forum, View/Update Request, and Create Request.
Note: Employee Users see only the Home and Support tabs.
This topic group provides instructions for performing searches within the application. Topics include:
Using Quick Find
Searching Accounts/Transactional Inquiries
Searching Oracle Install Base
Searching Forums
Searching the MES Technical Library
Searching and Browsing the Knowledge Base
Viewing Top Solutions from Oracle Knowledge Management
Quick Find is the drop-down list displayed beneath the subtabs on all of the main application pages. To use Quick Find, select the appropriate item from the drop-down list, enter search criteria in the text field, and select Go.
Note: You may use the % character as a wildcard when searching.
Service Requests - Use the exact Service Request number; partial numerical values are not supported. To search by service request summary field, enter partial values, using the % sign as a wildcard. For example, t%% will find all service requests whose summary field begins with T.
Solutions - Enter partial or complete search criteria to find solutions in the knowledge base. For example, if you know the number of a solution in the database, enter it in the text box. Or, enter a partial alphabetical value, using the % sign as a wildcard, to find text entries.
Library - Enter partial or complete search criteria to locate documents in Marketing Encyclopedia System (MES)/Technical Library. Enter a partial alphabetical value, using the % sign as a wildcard, to find entries.
Forums - Search within Forums postings by entering full or partial values in the field. Enter a partial alphabetical value, using the % sign as a wildcard, to find forum entries. Forums also has an advanced search feature.
Install Base - Enter known criteria to find products in Oracle Install Base. Oracle Install Base also has its own search feature. See Using Oracle Install Base for more information.
The search function within the Account tab of Oracle iSupport allows you to search your orders, invoices, payments, contracts data, returns, products, and repair orders.
To search for data within the Account tab, use the following procedure:
Within Oracle iSupport, navigate to the Account tab.
Select one of the following subtabs: Orders, Invoices, Payments, Contracts, Returns, or Products.
Select an account number to search within. Account numbers are assigned when your username is created within the system.
In the Search drop-down list, select a search criteria, for example, order number.
In the constraint operator drop-down list, select a criteria, for example, greater than.
In the field, enter search information that corresponds to the search criteria chosen in the drop-down list.
Select Go to perform the search.
Please see the topic Using Saved Searches for information on searching Oracle Install Base.
Follow the guidelines below to use the Forums search function.
Within Oracle iSupport, navigate to Support > Forum > Advanced Search. The Advanced Search - Forum page appears.
Enter data in any one or all of the following fields:
Message Number - This is the system-generated message number.
Subject Keyword(s) - Enter (case insensitive) keywords that may be in the message headers (subject) of the appropriate messages. You can enter more than one word in this field, using the % sign as a wildcard, but your search criteria must match the exact order of the wording found in the subject field.
Example: You are having a problem closing your CD-ROM tray and wish to search for messages that relate to this subject. In this example, there is a message with the subject, Unable to close CD-ROM tray. If you enter unable%CD in the search field, it will find the message. But, if you enter CD%unable, the system will not find the message because the search criteria is not in the exact order of the information from the subject field.
Message Keyword(s) - Enter (case-insensitive) keywords that may be in the bodies of applicable messages. You can enter as many words as you like, and there is no need to use a plus sign (+) here, although you can use it you like. Also, the words do not need to be in any particular order.
Category - Leave the drop-down list set to All to search all categories, or restrict the search to a particular category by choosing the category from the list.
Forum - Leave the drop-down list set to All to search all forums, or restrict the search to a particular forum by choosing the forum from the list.
Posted Between - Use the calendar icon to the right of the first field to select a date to begin searching from, and use the calendar icon to the right of the second field to select an end date.
Author - Select the Myself radio button to find messages posted by you. To find messages written by others, select the Others radio button and enter the name of the author of the message. Use the format <first name> <space> <last name>.
Message Status - Choose from the radio buttons: Read searches only messages that have been viewed by a user. Unread searches only messages that have not been viewed by a user. All searches both types.
Select Search. The application returns a list of messages matching your search criteria. If no messages are found, the system returns the message: No messages were found to match the search criteria.
Forum search results are organized into a table with the following columns:
Subject Name - Message header or subject.
Author - Name of the person who posted the message.
Date - Date that the message was posted.
To view a message in the results list, select the hyperlink in the Subject Name column. You are now be able to reply to the message or start a new message thread within the forum.
To begin a new search, select the Search Again button and follow the steps above in Searching Forums.
Use this procedure to search and browse the knowledge base.
Within Oracle iSupport, navigate to Support > Ask Me.
The Knowledge Base page appears.
In the Search region, enter any keyword as criteria in the Search field.
In the Using field, chose one of the following options:
All of the words: To match all words in any sequence
Fuzzy match: To match related words
Exact Phrase: To precisely match word-by-word in the same sequence
Synonym match: To match exact word and words mentioned in the thesaurus
Click Go.
To perform an advanced search, click Solution Advanced Search.
To browse a category and/or document, select the appropriate link in the Solution Categories region.
The top problem solutions on the Other Recommended Solutions page are frequently used solutions and recommended solutions from Oracle Knowledge Management. Recommended solutions are those that knowledge workers recommend for users to review. For more information on searching the knowledge base, see the Oracle Knowledge Management User Guide. Use this procedure to view top problem solutions from Oracle Knowledge Management.
Within Oracle iSupport, navigate to Support > Top Solutions.
The Other Recommended Solutions page appears.
In the Frequently Used Solutions region, use the View Solutions Used LOV to define the time period used in the region for this search.
In both regions, click the description links to drill down to detail that is presented on the solution detail page.
This page provides access to more information about symptoms, causes, actions, and attachments.
Click available links or the View icons to obtain more details.
A variety of content can be added to your home page. Some content is configured by the application administrator to appear mandatorily on your home page. Other content can be selected - and its layout chosen - by you.
Follow the steps below to select the content for your home page.
Within Oracle iSupport, navigate to Home > Personalize: Content. A list of content choices appears.
Choose topics from the Optional Content list by selecting in the check box next to the content topic. Wide (W) content can only be displayed in a wide column; narrow (N) content can be displayed in either size column. A wide column is twice as wide as a narrow column.
After making your selections, select Update to save changes.
Return to the home page to verify that you can see the content.
Certain bins on your home page are editable, meaning you can choose which data items appear in them. For example, for a Service Request Quick Links bin, you can select which fields to appear in the bin, such as service request number, submit date, and service request status. Bins that are editable/configurable by the user have an Edit hyperlink at the top of the bin.
You can also close certain bins on your home page simply by clicking the Close hyperlink at the top of the bin.
Tracking Service Requests on the Home Page
Oracle iSupport allows users to receive the contents of their home page in an e-mail. This is useful when users are unable to log in to Oracle iSupport for whatever reason. This feature can be enabled by either the user himself or an administrator. Follow the steps below to enable or disable this feature.
A valid e-mail account has been recorded for the user who will receive the home page e-mails (see Adding/Changing Contact Points).
With Oracle iSupport, select the Profile button at the top of the page. The Personal Profile page appears.
In the menu to the left, select Support. The Support page appears.
In the Email Subscription: Email Content area, a list of available home page content appears. From the list, select the desired home page content.
In the Email Delivery Preferences region, choose the delivery frequency and the delivery language.
Select Save. The application returns a confirmation message.
Knowledge base results can be bookmarked and organized into a bin on your home page by utilizing the Add to Quick Links button on applicable pages.
To view one of the bookmarked items, select the underlined hyperlink of the item.
To remove a quick link from the bin, select the Edit hyperlink on the bin itself, and then select the remove icon next to the appropriate quick link.
Use the following procedure to change the display properties of the bin.
Within Oracle iSupport, navigate to the home page. Select the Edit link on the Bookmarked Solutions Quick Links bin (not the Service Request Quick Links bin). The Edit Quick Link Content page appears.
Choose whether the name, description, or both name and description appear in the bin. In the Display Options area, select:
Quick Link Name - Activate this check box to display the name of the quick link in the bin. In the bin, quick link name shows up under the Quick Link column. The Quick Link Name is generated by the application when you bookmark an item.
Quick Link Description - Activate this check box to display the descriptive text name of the quick link in the bin. In the bin, the quick link description shows up under the Description column. The Quick Link Description is generated by the application when you bookmark an item.
Choose how the content is sorted. In the Sort Options area:
Sorted By LOV - Select the primary sort criteria, either Name or Description. If you select Name, the system will sort all content items by name. If you select Description, the system will sort all content items by the description. The Ascending/Descending choice tells the system to sort - alphabetically or numerically - the name or description either first-to-last or last-to-first.
Then By LOV - Select the secondary sort criteria. The criteria chosen in the Sorted By LOV will take precedence over any sort criteria chosen here.
Enter the number of rows to appear in the Number of Rows Displayed text box.
Select Save to save changes.
Because the service request pages and the flow to create service requests are highly configurable, your administrator determines the appearance and online help content for the pages involved. Typical topics include the following:
Creating Service Requests
Using Service Request Profiles
Using Service Request Saved Views
Changing Service Request Status
For implementation information on the configuration of service request pages and the flow to create service requests, see Configuring Service Request Pages of the Oracle iSupport Implementation and User Guide.
This topic group provides information on how to access to account information, such as orders, invoices, payments, contracts, and shipments. For information on Returns, see Using Returns .
Topics include:
Viewing Orders
Viewing Invoices
Viewing Payments
Viewing Contracts
Viewing Returns
Viewing Repair Orders
Follow the steps below to access a list of your orders and related information.
Within Oracle iSupport, navigate to Account > Orders. A list of orders appears on the Track Orders page.
Select the Order Number hyperlink to see additional details about a particular order. From the resulting Order Details page, click the Item Details icon to get the details for a particular order item.
Optionally, select the icon in the Shipment Details column to view shipment details.
Use the following procedure to search for orders.
Within Oracle iSupport, navigate to Account > Orders. A list of orders appears.
Select the appropriate number from the Accounts drop-down list.
In the Search By drop-down list, select a search criteria, for example, order number.
In the Constraint Operator drop-down list, select a criteria, for example, greater than.
In the Orders Between and Orders in Last fields, select appropriate criteria.
Select Go to perform the search.
Follow the steps below to access a list of your invoices and related information.
Within Oracle iSupport, navigate to Account > Invoices. A list of invoices appears.
Select the Invoice Number hyperlink to see the Invoice Details page.
Optionally, select Details in the Shipments column to view shipment details.
To search for invoices:
Within Oracle iSupport, navigate to Account > Invoices. A list of invoices appears.
Select the appropriate number from the Account Number drop-down list.
In the Search drop-down list, select a search criteria, for example, invoice number.
In the Constraint Operator drop-down list, select a criteria, for example, greater than.
In the field, enter search information that corresponds to the search criteria chosen in the drop-down list.
Select Go to perform the search.
Follow the steps below to access a list of your payments and related information.
Within Oracle iSupport, navigate to Account > Payments. A list of payments appears.
Select the Payment Number hyperlink to view the Payment Details page.
Optionally, select Details in the Shipments column to view shipment details.
To search for payments:
Within Oracle iSupport, navigate to Account > Payments. A list of payments appears.
Select the appropriate number from the Account Number drop-down list.
In the Search drop-down list, select a search criteria, for example, Payment Number.
In the Constraint Operator drop-down list, select a criteria, for example, Greater Than.
In the field, enter search information that corresponds to the search criteria chosen in the drop-down list.
Select Go to perform the search.
Follow the procedure below to access your contracts information.
Within Oracle iSupport, navigate to Account > Contracts.
The Contracts page appears and shows a list of contracts.
Select a Contract Number hyperlink to view the Contract Overview page for that contract.
Select Back to return to the Contracts page.
To search for contracts, use the following procedure.
Within Oracle iSupport, navigate to Account > Contracts.
The Contracts page appears and shows a list of contracts.
Select Advanced Search.
The Advanced Search page appears.
Use the LOVs, flashlight icon search aids, and other fields to define your search criteria for the desired contracts.
Define your desired display and sort options.
Select Search.
The results appear in the Search Results region.
Use this procedure to search returns.
Within Oracle iSupport, navigate to Account > Returns.
The Returns summary page appears. By default, this page shows your returns sorted by creation date with the most recent date first.
Qualify your search by selecting values for the Returns in Last, Returns Between, and Search By fields. To search returns by date, either use the calendar icon or enter dates manually in the format 15-NOV-2003.
In the All Returns region, click a return number to see details for the return on the Returns Details page.
From that page, click Item Details to see details of a return order line.
You can view the repair status for an item that was delivered to a service organization to repair, either paid or as supported by a service agreement. Follow this procedure to view repair orders.
Within Oracle iSupport, navigate to Account > Repair Orders.
The Repair Order Summary page appears. By default, this page shows your repair orders sorted by creation date with the most recent date first.
To view the details of a repair order, click its number in the Repair Order Number column.
To view a saved personalized search, choose your search name from the Saved Search LOV, and click Go.
To view the details of a service request that is associated with a repair order, click the service request number in the Service Request Number column.
To define a personalized search, click Personalize.
The Search Repair Orders page appears.
Use the Searches region to run or remove a saved search.
Use the Search Attributes region to define, save, and run a new search.
Oracle iSupport allows you to create return material authorizations (RMAs), or returns. In order for you to create a return for an item, an order first must have been booked in Oracle Order Management. For more information, see:
Oracle Order Management User's Guide
Oracle Order Management Implementation Guide
Follow this procedure to create a return.
An order has been booked in Oracle Order Management.
Steps
Within Oracle iSupport, navigate to Account > Returns > Return Items link.
The Create Return: Search and Select Items page appears.
Search for an item to return by selecting a part number, order number, or serial number and clicking Go. You can also search for items by multiple part numbers and order numbers by separating query criteria with space example (AS54888 AS32111) or by a Serial Number. The application shows order items with exact match of the query criteria. Wild-card characters such as "*" and "%" are not supported.
The Results region displays the results of the search.
Select the check box for any item that you want to return, and click Add to Return.
The Create Return: Review and Submit page appears and shows the proposed items for the return order.
In the Returned Quantity column, enter the quantity to be returned for the corresponding line items.
Use the Return Reason LOV to enter the corresponding reason for the return of each item.
Click the Billing icon to view and change the billing information for an item.
When you are satisfied the selection on the Create Return: Review and Submit page, click Submit Return.
A confirmation page appears and shows a return order number.
Oracle Install Base is a repository of product information, location, status, party relationships, configuration, ownership, accounts, and change history for a customer product, an asset, or a software license. It offers life-cycle tracking of an item from the time that it is received, in inventory, in WIP, in projects, at customer sites, or during repair. Oracle Install Base also records a history of changes to tracked items and does so independently of their ownership, physical location, or accounting classification.
Definition: An instance in Oracle Install Base is an occurrence of an item entity. For example, an manufacturer has a part number for a TV he makes, each time he sells one TV, an occurrence of this part number is recorded in Oracle Install Base.
Oracle Install Base is specifically designed to track serialized and non-serialized item instances for the following:
Tangible products
Tangible assets
Software
Communications and utility services
All Oracle Install Base functionality in Oracle iSupport is contained on the Products tab in the interface for a general user.
Oracle iSupport allows you to view and search Oracle Install Base, as well as add products to it. This topic area includes:
Follow the procedure below to view product information in Oracle Install Base.
Within Oracle iSupport, navigate to Account > Products.
The Search Products page appears with a list of products in Oracle Install Base.
To view details of a product, select the hyperlink for the product or use the View Details LOV for it.
For more information, see the Oracle Install Base User Guide.
Here are steps for editing a product in Oracle Install Base.
Within Oracle iSupport, navigate to Account > Products.
In the Search Products page, a list of products in your install base appears. Select the appropriate hyperlink in the Description column.
In the Product Details page, make changes as desired. See Adding Products to Oracle Install Base for more information on the fields on the Product Details page.
Select Save.
Respond to the confirmation message.
For more information, please see the Oracle Install Base User Guide.
In the Create Product page you can create a product, or item instance. The page has regions for general item information, owner information, current location, item flags, and item views.
Use the following procedure to create a product.
The item and item number for an item instance (product) must already be defined in the Inventory Item Master as Install Base trackable.
Within Oracle iSupport, navigate to Account > Products.
Select Create. The Create Product page appears.
In each region, enter data in the fields. Fields marked with an asterisk (*) are required.
Note: Many fields within this page are followed by a Go button. The button indicates that you can enter a generic search value using % in the associated fields and then select Go to display a list of values that satisfy the generic criteria. When you select one of these results, it populates the associated field.
Select the calendar icon to help you enter dates.
Under Item Flags, sellable means orderable and reflects selecting the Orderable flag in the item master setup. The Merchant flag is automatically selected if an agent creates or changes the instance. The Customer flag is automatically selected if a customer creates or changes the instance.
As necessary, select Clear to clear out your test entries, and re-enter your values.
If your definition is complete, optionally select Creation Completed.
Doing so means that it can be used for configuration and other applications.
Select Submit.
The Product Details page appears for your product with its new product (instance) number. If you provided values for all the required fields (with asterisks) but did not select Creation Completed, then the application selects it for you. If an instance is created without the mandatory fields, then Creation Completed is not selected. This means that the instance cannot be used in applications such as Service Request.
Select Submit to save changes.
For more information, please see the Oracle Install Base User Guide.
Oracle iSupport allows you to save searches in Oracle Install Base. With saved searches you can easily reuse a set of possibly complicated search criteria by assigning a name to the saved set of criteria. Use this procedure to display the results of a previously named set of search criteria.
Within Oracle iSupport, navigate to Products. The Search Products page displays a list of products in your Oracle Install Base.
In the Saved Searches LOV, select the name of the predefined search that you want to use. See Defining Saved Search Criteria for more information on how to set up a saved search.
Select Go. The search results appear in the lower part of the page.
As desired, select the link for an item description to display details about it.
For more information, see the Oracle Install Base User Guide.
With saved searches you can easily reuse a set of possibly complicated search criteria by assigning a name to the saved set of criteria. Most of this defining process occurs on the Advanced Product Search page. This page is organized by regions of basic categories under which you can define and test various specific search criteria. After you are satisfied with intermediate or final results of your tests, then you can save the set of criteria with a name of your choice. The basic category regions are:
General Attributes
Current Location
Party Accounts
Other Information
Table Personalization (defines the position of displayed columns)
Most fields within the regions are followed by a Go button. The button indicates that you can enter a generic search value using % in the associated fields and then select Go to display a list of values that satisfy the generic criteria. When you select one of these results, it populates the associated field.
Use this procedure to define a named set of search criteria.
Within Oracle iSupport, navigate to Account > Products. The Search Products page displays a list of products in your install base.
Select Personalize. The Advanced Product Search page appears.
In each basic category region, enter data in the fields.
As necessary, use generic entries and the associated Go button to populate fields with specific values.
Select the calendar icon to help you enter dates.
As necessary, select Clear to clear out your test entries, and re-enter values.
In the Table Personalization region, use the Move and Remove commands and arrows to move selected columns between the list of available columns and columns that you select for display.
Use the arrows in the right-hand column of the personalization table to arrange the display sequence of your selected columns. The column titles as arranged from top to bottom are displayed from left to right on the Search My Products page.
As appropriate select one of the following:
Search: Finds values that satisfy the current search criteria
Enter a name before selecting one of these two options:
Save: Saves the search criteria under the most recently used name for search criteria
Save and Apply Search: Saves the search criteria under the most recently used name for search criteria and then performs a search that uses those criteria
Forums are organized into larger groups called categories. Follow the steps below to view category listings.
Within Oracle iSupport, navigate to the Support > Forum tab. The Category Listing window appears.
Use the View By drop-down list box to display either a list of categories containing Forums that you have subscribed to, or a list of all categories.
See Subscribing to Forums for more information on this subject.
Categories containing forums show a plus sign (+) in the adjacent column. To expand the category listing and show the available forums, select the plus-sign next to the category name.
Optionally, select Expand All to display all forums within all listed categories.
Optionally, select Collapse All to display only the category names.
Follow the steps below to post a new message to a forum.
Within Oracle iSupport, navigate to the Support > Forum tab. The Category Listing window appears.
In the category list, categories containing forums show a plus sign (+) in the adjacent column. To expand the category listing and show the available forums, select the plus-sign next to the category name.
Forums names will appear as hyperlinks. Select a link to enter a forum.
Select New Thread.
Fill in the Subject name and type your message.
Select Post. Your message will be stored underneath the forum.
Note: Any information you have entered in the User Signature text box in the General Preferences area will appear when you post to Forums (see Setting Forums Signature).
Oracle iSupport gives you the option of listing on your forums page a set group of forums, presumably the ones you access most often and/or are most interested. This functionality is known as Subscribing to a Forum. Directions for enabling this feature are shown below.
Within Oracle iSupport, navigate to the Support > Forum tab.
Enter a forum using the procedure detailed in Viewing Forums.
Select Subscribe. When you access the main Forums page, you will have the option displaying only the forums to which you have subscribed
Use the following procedure to unsubscribe to Forums to which you have subscribed.
Within Oracle iSupport, navigate to the Support > Forum tab.
Enter a forum using the procedure detailed in Viewing Forums.
Select Unsubscribe.
Use the following procedure to set the signature that appears when you post messages to forums.
Within Oracle iSupport, navigate to the Profile button at the top of the page. The Personal Profile page.
From the Personal Profile page, select the Support link in the side navigation menu.
In the User Signature text box, enter the desired information.
Select Update to save changes.
This section provides information on changing user profile data, including:
Follow the steps below to change or reset a password.
Within Oracle iSupport, select the Profile button at the top of the page. The Personal Profile page appears.
Note: If you are an administrator performing this task, search for the user and then select the underlined hyperlink of the username to access the Personal Profile page for that user.
If the service organization has not turned on single sign-on, then do the following:
In the Personal Profile page, enter the new password in the New Password and Re-enter New Password fields.
Select Update to save the changes.
If the service organization has turned on single sign-on, then you may see a link called Change Password instead of the New Password and Re-enter New Password fields. If so, then click the link and follow the instructions on the target page.
Add to or change contact points of users (such as phone, email, fax) by following the steps below.
Within Oracle iSupport, navigate to the Profile button at the top of the page. The Personal Profile page appears.
Note: If you are an administrator performing this task, search for the user and then select the underlined hyperlink of the username to access the Personal Profile page for that user.
From the Personal Profile page, select the Contact Points hyperlink from the User Profile region of the side navigation menu.
To edit an existing contact point, select the underlined hyperlink of the appropriate contact point.
To create a new contact point, select Create.
Make additions/alterations to the following:
Communication Type - Enter the type of communication; examples are email, phone, telex.
Delivery Method
Primary Contact Point
Save the changes by selecting Save.
Display preferences include default style sheet, language, currency, and date format.
Follow the steps below to change general preferences.
Within Oracle iSupport, click the Profile button at the top of the page. The Personal Profile page appears.
Select the Display Preferences hyperlink. The Display Preferences page appears.
For instructions on how to change default responsibilities, see Changing Default Responsibility.
In the General Display area, set the following as desired:
Display Style - Select a default style sheet.
Language - Select a default language.
User Currency - Select a default currency.
Date Format - Select a date format to use when entering dates.
RRRR = year
DD = day
MM or MON = month
In the Table Display area, set the following as desired:
Display Rows per Page - Select the number of rows to appear of any tables that are displayed within the application.
Display Blank Rows per Table - Select the number of blank rows to appear in any updateable tables that are used by the application.
Select Update to save changes.
Use the following procedure to change the default account number.
Within Oracle iSupport, click Profile button. The Personal Profile page appears.
Administrator Note: If you are an administrator performing this task, search for the user and then select the username to access the user's Personal Profile page.
Select the Accounts hyperlink. The Accounts page appears.
Select the radio button next to the desired account.
Save the changes by selecting Save.