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Class Summary | |
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AgentEvent | Event class that encapsulates the base information for agent related event activities. |
AgentEventDroplet | This droplet class can be used to create and send agent events from pages. |
AgentMessageSource | |
AgentMessagingTools | The class contains the configurations and utility methods for creating and sending agent events. |
AgentSessionEndEvent | Event indicating an Agent's session has ended. |
AgentSessionEndListener | This class sends and AgentSessionEndEvent when a session ends. |
CallEvent | CallEvent class extends AgentEvent and adds callId, startTime and endTime properties |
CallEventListener | CallEventListener listens to Call events. |
CallLogEntry | CallLogEntry wraps a CallEvent object. |
CallLogEntryGenerator | CallLogEntryGenerator generates a CallLogEntry |
ItemUpdateAgentEvent | Agent event for capturing an update to an item. |
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