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Application Guide for Oracle Self-Service E-Billing (Business Edition) > Enrolling and Managing Users > Resetting a PasswordWith this use case, a user can reset his or her password for the Oracle Self-Service E-Billing application. Table 8 lists and describes the Resetting a Password use case functions.
Main Path for Resetting a PasswordThe following path describes how a user resets a password:
The Login page appears displaying the following success message: Please log in to the application using your new personal password you have just created. Alternate Paths for Resetting a PasswordThe user clicks Cancel on any of the forms and the Login Page reappears. Exceptions for Resetting a PasswordThe following exceptions can occur with this use case. One of the Form Fields is Left NULL When SubmittedOracle Self-Service E-Billing displays the populated Reset Password form with the following error message: Please provide a value for ****. The User Name is Not ValidOracle Self-Service E-Billing displays the populated Reset Password form with the following error message: The information you have provided does not currently match our system records, please try again, or call customer service at: xxx-xxx-xxxx. After the Maximum Number of Attempts, a User Does Not Enter the Correct Account Number or User NameOracle Self-Service E-Billing displays the Login page with the following error message: Please contact your customer self service representative at xxx-xxx-xxxx to get your account reactivated. The Security Question or the Security Answer Does Not Match What Was Previously EnteredOracle Self-Service E-Billing displays the populated security question form with the following error message: The information you have provided does not currently match our system records, please try again, or call customer service at: xxx-xxx-xxxx After the Maximum Number of Attempts, a User Does Not Enter the Correct Security Question or Security AnswerOracle Self-Service E-Billing displays the Login page with the following error message: Please contact your customer self service representative at xxx-xxx-xxxx to get your account reactivated. The Password or Confirm Password Does Not Meet the RequirementsOracle Self-Service E-Billing displays the prepopulated Enrollment form with the following error message: Please provide a valid password and confirm password. The Password and Confirm Passwords are Not Exactly the SameOracle Self-Service E-Billing displays the prepopulated Enrollment form with the following error message: Please provide a valid password and confirm password. The Password is the Same as the User NameOracle Self-Service E-Billing displays the prepopulated Enrollment form with the following error message: Please provide a valid password and confirm password. After the Maximum Number of Attempts, a User Does Not Enter a Valid Password or Confirm PasswordOracle Self-Service E-Billing displays the Login page with the following error message: Please contact your customer self service representative at xxx-xxx-xxxx to get your account reactivated. |
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