Oracle® Configuration Manager

Release Notes

Release 12.1

E48356-02

October 2014

Oracle Configuration Manager is used to personalize and enhance the support experience by collecting configuration information and uploading it to the Management Repository. When the configuration data is uploaded on a regular basis, customer support representatives can analyze this data and provide better service to customers.

Oracle Configuration Manager collection software is self contained and does not affect the contents of the existing Oracle software installation. The configuration collections occur once a day and have negligible impact on the operations of the system and Oracle products including production deployments.

These Release Notes list the important features of Oracle Configuration Manager and the known issues in this release.

The steps to install and configure Oracle Configuration Manager are documented in the Oracle Configuration Manager Installation and Administration Guide.

This document contains the following sections:

1 Oracle Configuration Manager New Features

This section lists the new and updated features in Oracle Configuration Manager (OCM):

1.1 Updated Features for Release 12.1

The updated features and support in the OCM 12.1 release include:

  • Synchronization for deleted targets between Enterprise Manager and Oracle Harvester

    Note:

    This feature is supported only for Enterprise Manager Cloud Control 12c and later.
    • Any targets removed from Enterprise Manager are automatically de-activated from My Oracle Support (MOS).

  • Optimize Oracle Harvester to run during low server activity

    Note:

    This feature is supported only for Enterprise Manager Cloud Control 12c and later.
    • By default, Oracle Harvester use to run at 2 a.m. for all users around the world. This started causing high activity at the same time on the Oracle server, which resulted in backoff error messages on the customer side.

      With OCM 12.1, Oracle Harvester is automatically scheduled to run for different users at different times. This action should reduce or eliminate any backoff error messages being sent to Oracle Harvester.

      If you need to run Oracle Harvester at particular time, then make following entry in mgmt_ocm_upl_props table before configuring the harvester job schedule:

      insert into mgmt_ocm_upl_props(name, str_value) values('resch_harv_job','false');
      commit;
      
  • OMS bounce not required to change Oracle Harvester configuration

    Note:

    This feature is supported for all versions of Enterprise Manager.
    • Today, for some scenarios that require you to configure Oracle Harvester by making an entry in the mgmt_ocm_upl_props table, you would need to bounce the OMS after changing the configuration. With OCM 12.1 and later, you will not be required to bounce the OMS.

1.2 Updated Features for Release 12.0

The updated features and support in the 12.0 release include:

  • Oracle Customer Configuration Repository (CCR) Servers for OCM

    • These servers have been updated to a new software stack and framework, which changed the OCM Collector communication protocol with Oracle. New updated servers are backward compatible to support pre-12.0 OCM Collectors and would not impact functionality of existing collectors.

Note:

Oracle recommends updating to OCM 12.0 to take full advantage of the new features and functionality. See the "Updating Oracle Configuration" section of the Oracle® Configuration Manager Installation and Administration Guide for information on enabling the auto-update feature:
http://docs.oracle.com/cd/E37284_01/doc.1038/e37289/admin.htm#CDCICCGF

2 Known Issues for OCM 12.1

The known issues are as follows:

2.1 ORA-20006: ORA-01031: insufficient Privileges Encountered instrumenting Oracle Database Configured with Oracle Database Vault

When an Oracle Database is configured with Oracle Database Vault, instrumenting the database for collection of configuration information fails. The instrumentation is performed through the command:

$ORACLE_HOME/ccr/admin/scripts/installCCRSQL collectconfig

The SYS account used to perform the instrumentation does not have access to the SYS privileges needed in an Oracle Database Vault configuration. The following error is reported when reviewing the log file referred to in the error message:

ORA-20006: ORA-01031: insufficient privileges

(Bug 9956595)

2.2 Siebel Collections Restriction

If you install Siebel with localhost as the host name of the machine, the Siebel hierarchy under the Enterprise System will not display any entries under that Siebel server in My Oracle Support. Although the Siebel server hierarchy will not display any entries, all details under this Siebel server are still collected and available through their respective targets under the Targets region in My Oracle Support.

(Bug 9532616)

2.3 NTLM Authentication Java Requirements

If you are using a proxy server that uses NTLM authentication, then you must use Java version 1.6 at minimum.

2.4 Previous OCM Collectors for Exadata Targets are not Supported in OCM 12.0

The configuration schema has changed for Exadata configuration collection for new OCM 12.0. Configuration data uploaded by older collectors are not compatible to the new framework. Thus, previous versions of the OCM Collectors (10.x and earlier) are not supported for the Exadata configuration collection.

2.5 Discovery Directory Missing, Cannot Upload Harvester Collections

If OCM is running in the Enterprise Manager OMS Oracle Home directory, you may see the following error:

emCCR collect
Oracle Configuration Manager - Release: 12.0.0.0.1 - Production
Copyright (c) 2005, 2013, Oracle and/or its affiliates. All rights reserved.
------------------------------------------------------------------
discovery directory missing, cannot upload harvester collections. Please restart OMS to upload Harvester collections.

Collection and upload failed.

In reality, the OCM collection and upload for that Oracle Home will work fine. This error actually means that you may have an issue in your harvester upload as your OCM has upgraded, but your harvester is still running on older code.

Resolution

To fix this issue:

  • For single OMS environments: You must bounce the OMS and then wait for next harvester. If you are still seeing the error after bouncing the OMS, it may be because the harvester has not run yet.

  • For multiple OMS environments: You must bounce all the OMSs. If you are still seeing the error after bouncing the OMS, it maybe because the harvester has not yet run in that particular OMS after it was bounced.

2.6 setupCCR Does Not Work Correctly on Windows Systems That Use Japanese As the Input Language

When executing setupCCR or configCCR on a Windows system with Japanese set as the input language, we recommend credentials be specified using the CSI and User Name format.

(Bug 12559581)

2.7 Derived Home in Left in Disconnected Mode if Source Home Is in Disconnected Mode

When using the deriveCCR command on the Windows operating system, if Oracle Configuration Manager in the source home is in disconnected mode, then Oracle Configuration Manager in the cloned home will be left in disconnected mode.

To change the Oracle Configuration Manager collector to connected mode, execute the configCCR command from the cloned home after deriveCCR completes.

(Bug 11723395)

2.8 deriveCCR Command - Oracle Configuration Manager Collector in Cloned Home Is Left in Disconnected Mode in Certain Conditions

When using the deriveCCR command on the Windows operating system, in the following conditions the Oracle Configuration Manager in the cloned home is left in Disconnected Mode:

  1. If the Oracle Configuration Manager in the source home was in disconnected mode at the time it was copied to the cloned home.

  2. If no connectivity to the end point can be achieved.

  3. If the credentials cannot be verified.

Generally, the deriveCCR command will not prompt the user for information. Hence, Oracle Configuration Manager collector in the cloned home is left as disconnected.

To change the Oracle Configuration Manager collector to connected mode, execute the configCCR command from the cloned home after the deriveCCR command completes.

(Bug 13830065; associated Bug 11723395)

2.9 deriveCCR Command May Freeze on Non-English Windows Environments

When using the deriveCCR command on non-English Windows environments, deriveCCR may freeze when prompting for input. To alleviate this problem, execute deriveCCR and supply a response file with the command.

(Bug 11939132)

2.10 Auto Update: Error Returned When Upgrading from pre-10.3.8 to 12.1 OCM

If you want to upgrade OCM from an existing installation, then you may encounter an error if that installation is earlier than 10.3.8. When OCM's Auto Update feature retrieves and installs the packages, an error message may display indicating an error occurred during deployment of the engines package. The remaining packages will be successfully deployed.

Workaround: Run auto update again after the installation. This operation does another check for updates, and the engines package is retrieved and deployed.

Note:

This issue only appears on Linux 64-bit machines where the OCM client is using a 32-bit JVM.

2.11 OCM Fails If No Home Directory is Present

If a user home directory does not have write permissions, then OCM returns the following error:

chmodFile.sh returned:1

Workaround:

  1. Set the CCR_USER_HOME environment property variable to a directory where user of OCM has write permissions

  2. Run the following command to allow the OCM collector to capture the new property:

    ccr/bin/emSnapshotEnv
    

Once you complete the steps above, you should no longer see the error.

(Bug 17895226)

3 References

Additional information about Oracle Configuration Manager is available. See the following locations to learn more:

  • Oracle Configuration Manager user documentation:

    The Oracle Configuration Manager Installation and Administration Guide can be downloaded from the following URL:

    http://www.oracle.com/technetwork/documentation/ocm-092152.html
    

    This document corresponds to the most recent release of Oracle Configuration Manager and supports earlier releases.

  • Oracle Configuration Manager security documentation:

    Online documentation is available to respond to concerns surrounding security implications of Oracle Configuration Manager. The My Oracle Support Knowledge Base articles (728982.1 or 728982.5) answer common questions about how Oracle Configuration Manager ensures its operations are performed in a secure manner. You can access My Oracle Support from:

    https://support.oracle.com
    

4 Documentation Accessibility

For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc.

Access to Oracle Support

Oracle customers have access to electronic support through My Oracle Support. For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.


Oracle Configuration Manager Release Notes, Release 12.1

E48356-02

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