Contents

Title and Copyright Information

Preface

• Audience
• Documentation Accessibility
• Related Documents
• Conventions
• What's Changed

1 Installation and Configuration Issues

• 1.1 Windows-Specific Issues
  • 1.1.1 Upgrade Failure on Windows
  • 1.1.2 RAC Installs: OCM Does Not Pick Up Oracle Home Name for Its Service Names
  • 1.1.3 OCM Upgrade to 10.3.5 Fails When Using the -distribution Option
  • 1.1.4 Nonexistent Directory Error Encountered
  • 1.1.5 File Extension Error Encountered While Installing OCM
  • 1.1.6 Installing OCM on a Windows NFS Shared Drive Fails
  • 1.1.7 OCM Does Not Start Manually After Upgrade to OCM 12.1
  • 1.1.8 getHttpClientClasspath Variable Undefined Error After Upgrade to OCM 12.1
• 1.2 Linux, Solaris, Unix Issues
  • 1.2.1 OCM Fails During Installation of Oracle Database Release 11.2 on Linux x86-64
  • 1.2.2 Error Initializing JVM When Installing Oracle Configuration Manager
• 1.3 All Platforms
  • 1.3.1 Enabling Debug Logging
  • 1.3.2 Errors You May Encounter
    • 1.3.2.1 Insufficient Privileges While Running installCCRSQL collectconfig
    • 1.3.2.2 Incorrectly Configured Hostnames are Displayed in My Oracle Support
    • 1.3.2.3 Oracle Home Environmental Changes not Detected During Collection
  • 1.3.3 Known Issues
    • 1.3.3.1 Exadata Target Associations Not Displaying Properly in My Oracle Support
    • 1.3.3.2 Cloning an OCM Installation Setup in Compatibility Mode Fails
    • 1.3.3.3 OCM Collector Installed in Siebel Server and Gateway Directory Trees
    • 1.3.3.4 Stale Associations for Virtual Machines Reflected in My Oracle Support UI
    • 1.3.3.5 Termination of setupCCR/configCCR Commands Returns Configuration Message
    • 1.3.3.6 Error Encountered Running installCCRSQL.sh
    • 1.3.3.7 Start Date, Last Collection and Next Collection Times Inconsistent
    • 1.3.3.8 Error When Reviewing Collected Configuration Information with Mozilla
    • 1.3.3.9 Fusion MiddleWare 12.1.2: OCM Component
    • 1.3.3.10 Java Error When Installing or Issuing OCM Commands
    • 1.3.3.11 Could not create service <name> : 1072 during software installation
    • 1.3.3.12 Metric Collection Error in Log File
    • 1.3.3.13 OCM Fails If No Home Directory is Present
    • 1.3.3.14 OCM Fails When Patching Oracle Identity Management and Oracle Web Tier

2 Discovery Issues

• 2.1 How the Oracle Database Target Appears My Oracle Support via OCM
  • 2.1.1 Database Instrumentation for OCM Data Collection
  • 2.1.2 What We Execute
  • 2.1.3 DBMS_JOB.SUBMIT
    • 2.1.3.1 Pre-10.0 Databases
    • 2.1.3.2 Post-10.0 Databases

3 Collection Issues

• 3.1 Siebel Host Name Returned Twice
• 3.2 Database Previously Collected But Now Dropped
• 3.3 Database Collection Is Not Working

4 Common Errors

• 4.1 Oracle Configuration Manager Synchronization Messages
• 4.2 Errors in Oracle Database Trace File

5 Harvester Issues

• 5.1 Harvester Collection Fails If the state/upload/external Directory Is Missing
• 5.2 CSI Assignment UI Harvester Issues
  • 5.2.1 Enterprise Manager Cloud Control Harvester has Never Run
  • 5.2.2 Enterprise Manager Cloud Control Harvester has not Run Recently
• 5.3 Enterprise Manager Cloud Control Harvester Upload Problems
  • 5.3.1 Collection Files are not Deleted After Upload
  • 5.3.2 Errors in the emoms_pbs.trc File
  • 5.3.3 Harvester is not E-Business Suite (EBS) Aware
  • 5.3.4 Harvester Fails during Scheduled Run
• 5.4 Enterprise Manager Cloud Control Harvester Registration Problems
  • 5.4.1 Errors When Assigning a Customer Support Identifier (CSI)
  • 5.4.2 CSI Information not Displayed
  • 5.4.3 CCR Authentication has Failed
• 5.5 Harvester Installation and Configuration Issues
  • 5.5.1 After Upgrade, Duplicate Targets Displayed in My Oracle Support
  • 5.5.2 OMS and Agent Not Displaying as a Target After Upgrade or New Install
  • 5.5.3 Install OCM in an Agent Home

6 Support Hub/Repeater Issues

• 6.1 Debug Tracing For The Oracle Support Hub
• 6.2 Configuring the OCM Repeater Associated with Enterprise Manager 12c with a Proxy

A ORA Error Messages

• A.1 ORA-04021 Error
• A.2 ORA-01925 Error While Running installCCRSQL

Index