Contents

Title and Copyright Information

Preface

• Audience
• Related Documents
• Documentation Accessibility

1 Mobile Synchronization Gateway Administration Overview

• Overview of Mobile Synchronization Gateway Administration Tasks
• About Mobile Synchronization Gateway Administration Tools
• Directory Placeholders Used in This Guide

2 Stopping and Starting Mobile Synchronization Gateway

• Stopping and Starting Mobile Synchronization Gateway

3 Managing Mobile Synchronization Gateway

• Administering GlassFish Server
• Using Mobile Synchronization Gateway Utilities
• Managing Logging
  • Overview of Mobile Synchronization Gateway Logging
  • Logging Mobile Synchronization Gateway Information to the GlassFish Server Log File
  • Configuring Logging
  • Using the commands Log
• Creating the passfile
• Configuring Messaging Server, Calendar Server, and Contacts Server for Direct Push
  • About Direct Push
  • How Mobile Synchronization Gateway Implements Direct Push
    • Direct Push for Calendar Server and Contacts Server
    • Direct Push for Messaging Server
  • Configuring Calendar Server and Contacts Server for Direct Push
  • Configuring Messaging Server for Direct Push in Unified Configuration
  • Configuring Messaging Server for Direct Push in Legacy Configuration
• Configuring Address Book Coexistence
  • Enabling Communication over Web Address Book Protocol
  • Enabling Communication over CardDAV Protocol
  • Configuring the Web Address Book Protocol Host
  • Keeping Deleted Contacts on the Web Address Book Protocol Host
  • Identifying a User's Address Book Service
• Enabling and Disabling Users to Use Mobile Synchronization Gateway
  • mgStatus Attribute Schema Reference
• Tuning the Mobile Synchronization Gateway Deployment
  • Tuning Mobile Synchronization Gateway Logging
  • Tuning GlassFish Server

4 Monitoring Mobile Synchronization Gateway

• About Monitoring Mobile Synchronization Gateway
• Mobile Synchronization Gateway Monitoring Attributes
  • General Monitoring Attributes
  • Mobile Synchronization Gateway Back-End Host Attributes
  • Back-End Database Response Times Attributes
• Using a Java Management Extension Client to Access the Monitoring Data
• Using the responsetime Script
  • responsetime Script Syntax
    • Location
    • General Syntax
  • responsetime Script Error Codes
  • responsetime Script Example
  • Creating a Dedicated User Account for the responsetime Script

5 Troubleshooting Mobile Synchronization Gateway

• Enabling Telemetry Logging
• Troubleshooting Connecting to Convergence
• Troubleshooting Back-End Services
  • General Back-End Services Troubleshooting
  • Log Messages Indicating a Problem
• Troubleshooting Mobile Synchronization Gateway Clients
  • iOS 7 Known Issues
    • Event Remains Canceled After Removing an Attendee from Event and Adding Back
    • Unable to Create Calendar in iOS

A Mobile Synchronization Gateway Command-Line Utilities

• Overview of the Command-Line Utilities
  • mgadmin Security
  • Environment Variable
• mgadmin Utility
• mgadmin config
• mgadmin passfile
• mgadmin version

B Mobile Synchronization Gateway Configuration Files and Parameters

• mgserver.properties File
• mgservercreds.properties File
• mgadmin.properties File
• Mobile Synchronization Gateway Configuration Parameters