Location of Incident and Service Request Information in the User Interface

An incident is one or more alerts on the same monitored attribute and asset. A ticker at the top of the UI contains the number of unassigned critical incidents, unassigned Warning incidents, number of relayed incidents, the number of critical incidents and the number of warnings that are assigned to you.

Figure 3-1 Incidents Ticker

Description of "Figure 3-1 Incidents Ticker"

Click an icon to display the incidents dashboard for that category. You can also view incident details by expanding the asset and clicking the Incident tab.

Use the Message Center in the Navigation pane to view and manage notifications, service requests and an asset's warranty information.

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Table 3-2 Location of Incidents and Service Request Information in the UI

Object	Location
Unassigned Incidents	Expand the Message Center in the Navigation pane, then click Unassigned Incidents. Or, click the asset in the Assets section, then click the Incidents tab.
Incidents assigned to you	Expand the Message Center in the Navigation pane, then click My Incidents. Or, click the asset in the Assets section, then click the Incidents tab.
Incidents Assigned to Others	Expand the Message Center in the Navigation pane, then click Incidents Assigned to Others. Or, click the asset in the Assets section, then click the Incidents tab.
Open Service Requests	Expand the Message Center in the Navigation pane, then click Open Service Requests.
My Service Requests	Expand the Message Center in the Navigation pane., then click My Service Requests.
Notifications	Expand the Message Center in the Navigation pane, then click Notifications.
Relayed Incidents	Expand the Message Center in the Navigation pane, then click Relayed Incidents.
Relayed Service Requests	Expand the Message Center in the Navigation pane, then click Relayed Incident Requests.
Incident Knowledge Base	Expand Plan Management in the Navigation pane, then click Incident Knowledge Base.

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