Auto Service Requests

Oracle Auto Service Request (ASR) is a feature of Oracle hardware warranty and Oracle Premier Support for Systems. The ASR feature automatically generates a service request for specific Oracle FS System software and hardware events. This automated feature securely expedites system diagnostics, prioritizes your service requests, and dispatches parts, if needed.

The ASR feature performs the following activities automatically:

Generates a service request (SR) when needed
Handles service requests according to priority
Dispatches parts when needed
Attaches Call‑Home logs and log bundles to the SR

My Oracle Support (MOS) allows you, or a customer user administrator (CUA), to associate your Oracle FS System with a customer support identifier (CSI), which indicates that your system is licensed for Oracle Customer Support. The CSI information includes the Oracle FS System serial number, organization, and the level of support. The CUA is typically a technical representative from your organization.

The ASR feature relies on the Call‑Home feature of the Oracle FS System to communicate system events to MOS. After you configure and activate the ASR in MOS, your system is ready to notify Oracle Customer Support of certain system events.

For additional ASR support information, refer to Oracle Auto Service Request (http://www.oracle.com/us/support/auto-service-request/index.html) on the Oracle Support website.