Configure the Call‑Home options to ensure that the Oracle FS System sends specific event notifications to My Oracle Support (MOS). MOS then receives these notifications and, if necessary, initiates a service request (SR).
- Prerequisites
If the Oracle FS System is configured for Call‑Home options and Auto Service Request (ASR), and the connection to the Call‑Home server is direct, without a proxy, then all firewalls must allow all three Pilot IP addresses to make outbound connections on TCP Port 443 to the Call‑Home server at Oracle.
If the Oracle FS System is configured for Call‑Home options and ASR, but is configured to use a proxy, then the proxy must be configured to accept connections from all three Pilot IP addresses and allow them to connect from the proxy to the Oracle Call‑Home server on port 443.
Any firewalls between the Pilots and the proxy must allow the TCP port configured for the Pilot to the proxy connections to pass through firewalls for all three Pilot IP addresses.
You also configure Call‑Home options that keep the ASR feature active. MOS expects to receive an event, known as a heartbeat, each day from the Oracle FS System. This heartbeat is controlled by the Enable standard periodic Call-Home option.
- Navigate to .
- Select .
- Click the Notification tab.
- Select the Enable event triggered Call-Home option.
- Select the Enable standard periodic Call-Home option.
Note: Accept the default daily periodic interval. The ASR feature expects a daily Call‑Home notification.
- Select the Enable larger periodic Call-Home option.
Accept the default weekly periodic interval.
- Verify that the Use Oracle Server option is selected.
- Accept the default settings for the Use Oracle Server option.
Note: Do not alter the server name of the HTTP Server address.
Note: If your environment does not use a proxy, you must configure at least one DNS server. Ensure that the DNS server resolves to the host name of the Oracle server: callhome.support.pillardata.com.
- (Optional) Select Use Proxy and enter the proxy server address, port number, and protocol type as provided by your proxy administrator.
Note: Ensure that the proxy server, if used, resolves the host name of the Oracle server: callhome.support.pillardata.com.
- Select Enable large file transfers.
Note: This option ensures that Oracle Customer Support receives the detailed logs that are created for an event.
- Accept the default value for the Number of recent events to send in header option.
Note: An Oracle Customer Support professional might request that you change this value for a specific purpose.
- Click OK.
You can test the Call‑Home settings from the Networking overview page of the System tab.