This chapter describes how to fix common Oracle Communications Operations Monitor problems.
In case you have a problem, please follow this checklist:
Re-read the corresponding passages in the manual. Some features have special requirements, so make sure to check out these as well. For example, previous configurations, which may be covered in a different context.
Try to find your problem in the list of suggestions in "Suggestions for Specific Error Cases".
If you can't find a solution for your problem, you should create a system diagnostic report from Platform Setup Application and notifying your Operations Monitor support contact.
This section lists problems you might encounter and provides information on how to fix them.
All calls are in the Proceeding state
Please check that both directions of the traffic are correctly mirrored to Operations Monitor. You can verify if both directions are correctly seen by using the diagram from the Call Details window.
A sudden drop shows in all charts
This usually means that the Operations Monitor core process was restarted. This can have two causes:
A configuration change that requires the core to restart. We are continuously trying to reduce the number of configuration changes that require the core to restart. There are a few, however, that still require restarting, for example the Use Usr Domains system option.
The option's changes that require a core restart are generally marked with a warning.
Due to a system error, the core was restarted in order to return to the functional state as soon as possible.
'Sorry, an error occurred while processing your request'
This is the default error message shown by Operations Monitor when an unexpected exception occurs. It can be due to unexpected user input or due to a software regression. In these cases, creating an error report and sending it to Oracle or your system integrator will help us to fix the problem as soon as possible.
Even though you have configured domain based realms, they do not work unless you enable the Use User Domains system option. For more information, see "Use User Domains".
After updating, some of the users don't see the new pages
After an update of Operations Monitor that adds functionality, you need to explicitly add the user rights to see and use new pages. To make this process as easy as possible, you have the option to add rights at once to multiple users in the User Management section.
Please make sure that the RTP traffic is mirrored to Operations Monitor, and the RTP module is enabled by the license you currently use.
All registration contacts are marked as Gone soon after the registration refresh
This is usually caused by the fact that the network has a SIP device (for example, SBC) that forwards the registration attempts and also alters the contact requested by the user. In this case, the issue can be solved by changing the values of the Registrations Gone Events and the Ignore Internal Registrations system options. For more information, see "Registrations Gone Events" and "Ignore Internal Registrations".
In the Traces page, please check that the requested trace period is covered by the raw buffer content.