Start of Day with Offline Workstations or Server

Workstations are aware of the business date configuration so that offline reports show relevant information. Consider the following scenario:

• Every business day begins at 3:00 p.m.

• On Tuesday at approximately 11:00 a.m., a property loses communication with the database (the property is in Yellow Mode).

• The site is offline until Friday afternoon.

In this situation, workstations run reports as if SOD occurred. For example, a report taken for today on Wednesday at 4:00 p.m, shows data from Wednesday at 3:00 a.m. (the time SOD would have occurred) to the current second when the report was taken. In addition, if days are configured for manual SOD, workstation reports assume that the business day begins 24 hours after the previous SOD occurred. In this situation, a dialog box appears on workstations informing the manager that a new business day has begun.

Catch-Up mode increases the business day after the Simphony server goes offline during an automatically scheduled SOD time period. Consider the following scenario:

• SOD is set to run automatically at 4:00 a.m.

• At 2:00 a.m., the Simphony server experiences a power failure.

• At 6:00 a.m., the Simphony server is online again.

In Catch-Up mode, the SOD Autosequence does not start. With Catch-Up mode, the business day still starts at 4:00 a.m. When Simphony comes online at 6:00 a.m., the PERIOD_INSTANCE table is populated with rows to indicate that the business day started. The rows do not show a 6:00 a.m. run time, however. Catch-Up mode knows that the application was supposed to have started at 4:00 a.m., so the rows are created with 4:00 a.m. as the start time. Simphony can catch-up from up to two missed automatic start of days and make the appropriate PERIOD_INSTANCE entries.