Creating the Front of House Wait List

The Wait List allows hosting staff to manage all table requests (including walk-ins and pending reservations). Oracle Hospitality recommends that you create a Wait List on a page for the table request functions. You can use the templates provided in Simphony. If the property uses future reservations or multiple dining room layouts, a Tabbed Template provides workstation operators with a smoother means to navigate between wait lists, reservation lists, and table layouts.

The Table Management System (TMS), Wait List, and Reservation functions must reside within the same content area on a page in order to interact.

  1. Select the Enterprise, property, or revenue center, click Configuration, and then click Page Design.
  2. Double-click the Front of House page on which to place the Wait List.
  3. On the Edit tab, select the page area in which to define the Wait List.
  4. Click Other..., select Table Management, and then select Wait List.
    The Wait List contains buttons for creating walk-in table requests. You can place the Wait List alone or within the Host Command Area, where hosting staff can hide and recall it. Oracle recommends creating a Wait List on the same page as the tables to simplify the seating process. After placing the wait list, the Wait List settings appear in two sections:

    • Wait List Columns: The columns section allows you to set Wait List columns and formats that appear on the POS client. You can configure the content, width, and order in which the columns appear on the Wait List.

    • Summary Area: The summary section allows you to set the wait list details that appear on the POS client when a workstation operator highlights a table request in the Wait List.

  5. Highlight the Wait List, and then select Wait List Columns.
  6. From the Header and the Detail fields, select the size of the font used to show the Wait List heading and detail.
  7. For each Wait List column, select the Enable option to have the column name appear in the workstation Wait List, and then enter the column width for each column.

    Table 46-15 Wait List Columns

    Column Name Description

    Abandon Time

    Do not configure the Wait List to contain this column.

    Alert Icon

    The alert icon is always enabled and is the first column shown in the Wait List. This column contains icons to indicate status or properties of the table request record. Alert icons represent the quote status, request method, VIP status, and seating preferences.

    Confirmation Number

    The confirmation number appears only for table requests that originate from the Reservation List.

    Covers

    This column shows the number of covers for the table request.

    Created

    This column shows the date and time the table request was created.

    Greeted

    This column shows the time when the host staff greeted the guest.

    Guest Name

    This column shows the name for the table request.

    Pager Number

    This column shows the pager number for the table request.

    Phone Number

    This column shows the guest’s phone number.

    Request Method

    This column shows an icon representing the source of the table request (walk-in, phone-in, or Internet).

    VIP

    This column shows an icon representing the VIP flag if the guest has a VIP status.

    Wait Quote

    This column shows the estimated wait quote time given for the table request.
  8. Click the black up and down arrows in the top portion of the Wait List Columns section to sort and move each enabled column to the order of appearance in the POS client Wait List.
  9. Select Summary Area.
  10. Select Show Summary to show table request details in the Wait List when a workstation operator highlights a table request.
  11. In the Summary Height field, enter a static height for the summary information.

    When you enter 0 (zero), the height of the summary area appears dynamically, depending on the amount of content and details associated with the highlighted table request.

  12. From the Label and Detail fields, select the size of the font used to show the summary label and details.
  13. For each Wait List summary field:

    • Select the Enable option to have the summary content appear in the POS client Wait List.

    • Select the New Line option to have the summary information appear on a new line in the POS client Wait List.

    The information in the Summary Area is the same as the Wait List Columns, with the addition of the content listed in the following table.

    Table 46-16 Wait List Summary

    Summary Content Description

    Estimated Wait Time

    This summary option contains the approximate time remaining until a table will be ready for the guest. This value differs from the wait quote, which is a static amount of time that the guest was quoted. The Estimated Wait Time changes as tables are freed up and new table seating requests are made.

    Notes

    This summary option contains text included in the Notes field of the table request record. This field holds up to 255 characters of text and automatically wraps in the summary area.

    Referral Notes

    This summary option contains text included in the Referral Notes field of the table request record. This field holds up to 255 characters of text and automatically wraps in the summary area.
  14. Click Save.

Related Topics

Parent topic: Dining Room Tables and Seating