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    The Topics Tab: Managing Topics

    Once you have created topics on the Topics tab in Listen & Analyze, you can organize and perform certain actions on those topics.

    In this article:

    About the All Topics Page
        · Managing Facebook Pages
        · The Topics Page

    The Topics Grid

    Taking Actions on a Topic

    Topic Alerts

    Click a link above to get directly to that section, or scroll down and start reading.

    About the All Topics Page

    The Topics tab will have different information depending on which bundle you are viewing. If you are in your top level (account) bundle, the Topics tab will show you the All Topics page.

    On the All Topics page, you will see all the active and drafts topics you've created in all the bundles in your account.

    Note: Non-admin users will only see the topics they have access to in the bundles they are in, not all the topics in the account.

    You will also see statistics on your topics in the Topic Ribbon at the top of the page. This includes:

    • Topics - The number of active and draft topics in your account.
    • Monthly Messages - The actual number of messages accumlated in your account for the billing period. Projected number of messages to be collected in the account for the billing period. Limit is the monthly message allowance purchased for the account.
    • Average Messages - The average daily, weekly, and monthly message accumulation across all topics in the account over the last 90 days.
    • Custom Messages - The number of custom messages you have used out of your purchased amount. For more information on custom messages, please see the Custom Data Source help article.
    • Historical Days - The number of historical days you have used out of your purchased amount. For more information on Historical Data, please see the Historical Data help article.
    • Specialized Messages - The number of specialized messages you have used out of your purchased amount. For more info on Specialized Data, please see the Specialized Data help article.

    Note: These stats are updated every 2 hours.

    Managing Facebook Pages

    Under the Topics info, there is a text link Manage Facebook Pages. Clicking this link takes you to the Manage Facebook Pages page. On this page, you can manage the Facebook Pages you want included in your Listen topics.

    When you create a topic and Social Sites are included as a content type, the Facebook Pages you add here will be included as a source.

    To add a page, only enter the name of the page, not the full URL. For example, to include https://www.facebook.com/oracle, only enter oracle. You can also bulk upload via a CSV file by clicking Bulk Include.

    If you want to exclude a page from a topic, enter the URL in the Source URL section of the Targeting Options. For example, to exclude https://www.facebook.com/oracle, enter facebook.com/oracle.

    You can upload a maximum of 500 pages for your account.

    Note: We have a bank of pages that we are continually adding to that you will have access to as well. So if you notice a page included in your results that you didn't add, that's where it came from.

    Search

    On both the All Topics and Topics pages you can search for the specific topic you want. Just enter the topic name in the search field and the topic list will only display the ones that match your search.

    The Topics Page

    If you are in a specific bundle, you will see the Topics page displayed on the Topics tab. This page will show you the topics and info on the topics that you have created in that specific bundle.

    Note: You will only see the topics that are in the bundles you have access to.

    You will also see statistics on your topics in the Topic Ribbon at the top of the page. This includes:

    • Topics - The number of active and draft topics in the bundle
    • Monthly Messages - The actual number of messages accumlated across all topics in the bundle month-to-date. Estimated number of messages collected across all topics in the bundle at the end of the month.

    The Topics Grid

    The main part of the Topics tab is the Topics Grid. Here you'll find every topic you have created, either in your entire account (All Topics page) or in the specific bundle (Topics page) and you can take action on those topics.

    There are eight columns in the Topics Grid, and you can sort the grid by any of these columns. These include:

    • Status - Active or Draft. Active topics are represented by green circles, and draft topics are represented by red circles.
    • Name - The name you gave your topic.
    • Creator - The SRM user who created the topic.
    • Created - The date the topic was created.
    • Available - The number of messages in the topic MTD (month-to-date).
    • Estimated - The estimated total monthly message volume in the topic.
    • Bundle - The bundle the topic was created in.
    • Gear icon

    Taking Actions on a Topic

    The final column has a gear icon, which allows you to take specific actions on the topic.

    Note: There are different actions available if the topic is active or in draft state.

    Analyze

    This opens the topic in the Dashboard tab, where you can view analytics on the topic.

    Activate/Deactivate

    Activates or deactivates your topic. When a topic is deactivated, it returns to draft status and the system stops collecting messages.

    Clone

    Duplicates the topic definition, saving the new topic in a draft state. You can choose to clone the topic to the bundle you are currently in, or to a different bundle in your account.

    Command Center Demographics/Themes

    Opens the topic in a Social Station command center, which displays metrics about near real-time engagement on a specific Listen topic. For more info on Social Station, please see our help article.

    Delete

    Deletes the topic.

    Edit

    Opens the topic creation page again, where you can make changes to the topic.

    History

    The audit trail of activity on the topic. This includes the topic creator, creation date, language and search terms if any, changes made, and any notes added.

    Manage Alerts

    Takes you to the Topic Alerts page, where you can create and manage your topic alerts. For more info, see the Topic Alerts section of this article.

    Manage Historical Requests

    Takes you to the Historical Requests page, where you can create and manage your historical requests. For more information on Historical Requests, see the Add On Data help article.

    Move

    Allows you to move an entire topic from one bundle to another bundle, including the data. Choosing this option opens a modal window, where you can choose which bundle you want to move the topic to.

    Note: The topic will be removed from the current bundle. If you want to keep the topic in both bundles, select Clone, which will create a new topic with the same topic definition in both bundles.

    Notes

    Lets you add a note to the topic. This will be displayed on the topic's history.

    Properties

    The options you set when you created/edited the topic, including name, description, language, and search terms.

    Route

    • Export to Customer - This option needs to be provisioned separately. Selecting this option enables the retrieval of social post enrichments for the topic by way of the Enriched Social Data Feed API. For more information, see Using Oracle Data as a Service for Customer Intelligence.
    • Engage - This option appears for active topics only: it sends the messages of the topic to Engage. Select the Engage option, then click Apply Rules. The messages for the topic are routed to Engage.

    Topic Alerts

    If you want to stay on top of the volume of your topics, you can set up email alerts just for that.

    To create a topic:

    1. Select Manage Alerts from the gear menu of the topic you want to create an alert for. This will take you to the Alerts page for that topic.
    2. Click New Alert, which will take you to the Create New Alert page.
    3. Fill out the following info:
      • Name - Give your alert a name.
      • Description - Give your alert a description.
      • Set this alert to be: - Select from Active or Inactive. An active alert will monitor your topic and send emails when appropriate.
      • Indicators - Select an indicator that you would like included in your topic alert.
      • Sentiment - Select the sentiment that you would like included in your topic alert.
      • Location - Select a location that you would like included in your topic alert.
      • Content Type - Select content type that you would like included in your topic alert.
      • Check for this alert: - Select a time period for how often the system will check your topic against the threshold you select below. Select from:
        • Every 15 minutes
        • Every 30 minutes
        • Every 1 hour
        • Every 4 hours
        • Every 8 hours
        • Every 24 hours
      • Severity for this alert: - Select the severity level for this alert.
        Note: This is purely for your information. Select from Informational, Warning, or Critical.
      • Message volume is below: OR Message volume is above: - Enter a number. If your message volume is below or above this number, you will receive an email.
      • Time period: - Select how far back in time you want the system to check for this threshold. Select from:
        • 15 minutes
        • 30 minutes
        • 1 hour
        • 4 hours
        • 8 hours
        • 24 hours
      • Notify settings - Enter the email addresses of the users you want to be notified with this alert.
        Note: The email address of the user who creates the alert will automatically be added, but you can remove it if you need to.
    4. Once you finish filling out your options, click Add.

    Your alert will be saved and will begin checking your topic.

    You can come back at any time and adjust your alert settings to make it most useful to you.

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