User Credentials FAQs

When I clicked on the activation link that is provided in the notification email from Oracle, it takes me to a login page. How do I log in? What user name and password should I provide?

The user name and temporary password is available in the welcome email notification that you have received from Oracle. If you have not received the welcome notification email, contact My Oracle Support.

I cannot log in using the temporary password provided in the notification email. What is wrong?

When you log in to your Oracle account for the first time, you are prompted to reset your account password. If you don't remember your password, you can reset it. See Resetting Your Password in Managing and Monitoring Oracle Cloud.

I have changed the temporary password, but I forgot it. What should I do?

If you don't remember your password, you can reset it. See Resetting Your Password in Managing and Monitoring Oracle Cloud.

We placed an order for an Oracle Applications Product along with Oracle Cloud Applications services, such as Oracle ERP Cloud and Oracle HCM Cloud. Why can't I see all these services in my cloud account?

Oracle will set up an instance of the Oracle Applications product that you have ordered. Once the instance is set up, you'll receive an email notification with details about the instance availability. For Oracle Cloud Applications services, such as Oracle ERP Cloud, Oracle CRM Cloud, and Oracle HCM Cloud, you must activate your service and configure your instance. See Sign In to Oracle Cloud For the First Time.