You must map domain member values of STATUS and SEVERITY codes for the Oracle Service Cloud source system. Domain Mappings specify how data in a source system is extracted and loaded into Oracle Business Analytics Warehouse.
Use the Manage Domain Mappings and Hierarchies link in the Configuration Manager.
To map domain member values:
- In Configuration Manager, select the Manage Domain Mappings and Hierarchies link in the Tasks pane.
- In the Domains Configuration Search area:
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Select Oracle Service Cloud as the Source Instance.
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Select code SR_SEVERITY in the Domain field.
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Click Search. Similarly, search for code SR_STATUS
(Optional) Enter the result of the step here.
- In the Domain Member Mapping region, map the following domain member values for Oracle Service Cloud source system by clicking the Edit icon:
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SR_SEVERITY, available values are:
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SR_STATUS, available values are:
- Click Save and Close, then click Done.