Unapplying Cash when Crediting a Transaction
Receivables lets you unapply cash that was previously applied to a transaction and create a credit memo for that amount. For example, your customer returns a product for which they have already paid in full. You need to unapply the cash for that transaction, then create a credit memo for the full amount.
Prerequisites
To unapply cash and create a credit memo:
1. Navigate to the Receipts window.
2. Query the receipt to unapply, then choose Applications.
3. Uncheck the Apply check box next to the transaction.
5. Navigate to the Credit Transactions window.
6. Query the transaction from step 3.
See Also
Credit Memos
Creating On-Account Credits
Enter transactions