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QuickCode Types | ||
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Meaning/Type | Code | Where Used |
Collector actions | ACTION | Possible collector actions for customer calls. |
Collector Follow Up Action | FOLLOW_UP | Follow up action in response to a customer call. |
Customer Response Reason | CUSTOMER_ RESPONSE_REASON | Reason given by a customer in response to a call. Used in the Response region of the Customer Calls window. |
Possible outcomes of a customer call | CALL_OUTCOME | Used for customer calls in the Call Topics window. |
Type of data to include in a specific bucket | AGING_BUCKET_LINE_ TYPE | Aging bucket line type in the Aging Buckets window. |
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