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Order Entry: Collateral is requested using Oracle Sales and Marketing; the request is transferred to Oracle Order Entry as an order to be picked and shipped by your warehouse staff.

Fulfillment House: Collateral is picked and shipped by an external organization designated by your company as a fulfillment house.

Neither: Collateral is handled locally within your organization. If collateral orders are filled locally, your PC needs to be set up with letter merge capability to print the cover letter that accompanies the collateral pieces.

See your system administrator for more information.