Splitting Repair Lines
Often you will find that all products in a repair line need to be processed separately. To enable you to do this, depot repair allows you to split a repair line of nonserialized items with a quantity greater than one into as many lines as required. You can then track these repair lines individually.
While returned items under serial control are automatically split into multiple lines, each with a quantity of one, nonserialized items may be split using this functionality. For example, a split may help identify a customer product in the installed base. A split may also be useful to create multiple jobs for the same RMA line if the repair diagnoses are different. You can split a repair record into two user-defined quantities or into multiple lines of quantity one each.
To split a repair line:
1. Enter search criteria in the Find Repairs window and choose Find to navigate to the Repairs window.
2. In the Repairs window, select the repair line to split.
3. Choose the Split button.
The Split Repairs window appears.
4. If the repair line has to be split into two lines, enter a value in the First Quantity field. The second quantity will automatically default in. Alternatively, select the check box to split the repair line into multiple lines with a quantity of one each.
5. Choose OK to split the repair line.
