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Text in brackets ([ ]) indicates a button.

Window Name	Navigation Path
Action Audit History	Service Request Tracking > Enter Service Requests > [Actions] > [Audit History]
Actions	Service Request Tracking > Enter Service Requests > [Actions]
Additional Transaction Information	Service Programs > Customer Product Services > [Find] > [Open] > [Transactions] > [Details]
	Service Programs > Customer Product Services > [Find] > [Transactions] > [Details]
Approval	Depot Repair > Repairs > [Approval]
Audit History	Installed Base > Customer Products > [Audit]
Calls	Service Request Tracking > Enter Service Requests > [Calls]
	Service Request Tracking > View Service Requests > [Find] > [Calls]
Change Organization	Other > Organization
Charges	Depot Repair > Repairs > [Charges]
	Service Request Tracking > Enter Service Requests > [Charges]
Comments	Depot Repair > Repairs > [Find] > Special menu > Comments
	Installed Base > Customer Products > Special menu > Comments
	Service Request Tracking > Enter Service Requests > [Comments]
	Service Request Tracking > Enter Service Requests > Special menu > Search Knowledge Base > [Find] > [Notes]
	Service Request Tracking > Knowledge Base Search > [Find] > [Notes]
	Service Request Tracking > View Service Requests > [Find] > [Comments]
	Service Request Tracking > View Service Requests > [Find] > Special menu > Search Knowledge Base > [Find] > [Notes]
Copy Systems	Installed Base > Systems > [Copy Systems]
Call Followup Type QuickCodes	Setup > Service Request Tracking > Call Followup Types
Call Type QuickCodes	Setup > Service Request Tracking > Call Types
Customer Coterminate Date	Setup > Service Programs > Customer Coterminate Date
Customer Product Split	Installed Base > Customer Products > Special menu > Split Products
Customer Product Statuses	Setup > Installed Base > Customer Product Statuses
Customer Product Types	Setup > Installed Base > Customer Product Types
Customer Products	Installed Base > Customer Products
Customers	Customer > Enter
Define Customer Products	Installed Base > Define Customer Products
Diagnosis Codes	Setup > Depot Repair > Repair Diagnosis Codes
Dispatch Rules	Setup > Dispatch > Dispatch Rules
Engineer Selection and Dispatch	Service Request Tracking > Enter Service Requests > [Actions] > [Dispatch]
	Service Request Tracking > View Service Requests > [Find] > [Actions] > [Dispatch]
Enter Quality Results	Service Request Tracking > Enter Service Requests > Special menu > Enter Quality Results
	Service Request Tracking > View Service Requests > [Find] > Special menu > Enter Quality Results
Find Orders	Customer > Orders, Returns
Find Requests	Help menu > View My Requests
	Other > View Requests
History	Depot Repair > Repairs > [History]
Included Items	Installed Base > Customer Products > Special menu > Included Items
Knowledge Base Search Results	Service Request Tracking > Enter Service Requests > Special menu > Search Knowledge Base > [Find]
	Service Request Tracking > Knowledge Base Search > [Find]
	Service Request Tracking > View Service Requests > [Find] > Special menu > Search Knowledge Base > [Find]
Message Action Request QuickCodes	Setup > Service Request Tracking > Message Action Requests
Notifications Summary	Service Request Tracking > Workflow Notifications
Order Service Programs	Service Programs > Order Service > [Customer Products]
Order Transaction Types	Setup > Installed Base > Order Transaction Types
ORDER	Depot Repair > Repairs > [Charges] > [Submit Order]
	Service Request Tracking > Enter Service Requests > [Charges] > [Submit Order]
Orders Summary	Customer > Orders, Returns
Personal Profile Values	Other > Profiles
Reject Repair Reasons QuickCodes	Setup > Depot Repair > Reject Repair Reasons
Renew Service Programs	Service Programs > Renew Service > [Customer Products]
Renew Service Reason QuickCodes	Setup > Service Programs > Renewal Reasons
Repair Jobs	Depot Repair > Repairs Jobs
Repairs	Depot Repair > Repairs
Request Problem Code QuickCodes	Setup > Service Request Tracking > Problem Codes
Request Resolution Code QuickCodes	Setup > Service Request Tracking > Resolution Codes
Return Item	Depot Repair > Repairs > Special menu > Return Item
Returns	Customer > Orders, Returns > [New Return]
Revisions	Installed Base > Customer Products > [Revisions]
Search Knowledge Base	Service Request Tracking > Enter Service Requests > Special menu > Search Knowledge Base
	Service Request Tracking > Knowledge Base Search
	Service Request Tracking > View Service Requests > [Find] > Special menu > Search Knowledge Base
Send Message	Depot Repair > Repairs > [Find] > Special menu > Send Message
	Depot Repair > Repairs > [Find] > [Charges] > Special menu > Send Message
Service Availability	Setup > Service Programs > Service Availability
Service Coverage	Depot Repair > Repairs > [Charges] > [Coverage]
	Service Request Tracking > Enter Service Requests > [Charges] > [Coverage]
Service Coverages	Setup > Service Programs > Service Coverages
Service Groups	Setup > Dispatch > Service Groups
Service Parameters	Setup > Service Parameters
Service Request Audit History	Service Request Tracking > Enter Service Requests > [Audit History]
Service Request Links	Service Request Tracking > Enter Service Requests > [Links]
Service Request Urgencies	Setup > Service Request Tracking > Urgencies
Service Request/Action Severities	Setup > Service Request Tracking > Request/Action Severities
Service Request/Action Statuses	Setup > Service Request Tracking > Request/Action Statuses
Service Request/Action Types	Setup > Service Request Tracking > Request/Action Types
Service Requests Summary	Service Request Tracking > View Service Requests
Service Requests	Service Request Tracking > Enter Service Requests
Split Repairs	Depot Repair > Repairs > [Split]
Submit Request	Other > Submit Requests
Support Levels	Setup > Dispatch > Support Levels
Support Levels for Service Group	Setup > Dispatch > Service Groups > [Support Levels]
Support Services	Service Programs > Customer Product Services > [Find] > [Open]
Support Services for Summary	Installed Base > Customer Products > [Services]
System Details	Installed Base > Customer Products > [Systems]
System Type QuickCodes	Setup > Installed Base > System Types
Systems	Installed Base > Systems
Terminate Service Reason QuickCodes	Setup > Service Programs > Termination Reasons
Terminate Service	Service Programs > Terminate Service > [Terminate]
Transaction Groups	Setup > Installed Base > Transaction Groups
Transaction History	Service Programs > Customer Product Services > [Find] > [Open] > [Transactions]
	Service Programs > Customer Product Services > [Find] > [Transactions]
Transactions	Depot Repair > Repairs > [Charges] > [Inventory]
	Service Request Tracking > Enter Service Requests > [Charges] > [Inventory]
Transfer Customer Products	Installed Base > Transfer Customer Products
View Discrete Jobs Summary	Depot Repair > Repairs > [View Job]
Work Item	Service Request Tracking > Workflow Status