Viewing Repairs
The repair process starts when the Depot Repair Control concurrent process populates depot repair each time that an RMA is fully received in Oracle Inventory. All RMA lines designated as Repair lines are imported into depot repair for processing. For products not under serial number control, each repair line brought into depot repair has a quantity equal to the number of products received against the corresponding RMA line in Inventory. Returned products under serial control are automatically split into multiple repair lines, each with a quantity of one.
The depot repair process is driven by the status of a repair line which is updated at every step of the process, such as product receipt, split, diagnosis, estimation, approval, etc. At any point, the line's status indicates the most recent action performed on that repair line. The status can be one of the following:
| RMA Entered
| RMA created
|
| Repair Received
| Repair line received
|
| Repair Record Split
| Repair line has been split
|
| Repair Diagnosed
| Repair line has been diagnosed
|
| Charge Entered
| Repair charges have been entered
|
| Charge Approved
| Repair charges approved by customer
|
| Charge Rejected
| Repair charges rejected by customer
|
| Repair Job in WIP
| Nonstandard repair job has been created in WIP
|
| Repair Completed in WIP
| Repair job completed in WIP
|
| Repair Order Created
| Sales order for repair created in Order Entry
|
| Repair Line Closed
| Repaired product shipped to customer or repair line has been manually closed
|
| Ready to be Returned
| Item ready to be returned to customer
|
Each repair line also provides details, such as the associated service request number, WIP job name, sales order number, RMA number, or RMA type, to provide you with comprehensive information about the repair line.
Once an RMA has been fully received and the Depot Repair Control program has run, you can view all RMA lines as repair lines in the Repairs window.
See Also
Viewing Repair Lines
Repairs Special Menu
Splitting Repair Lines
Associating a Repair Line with the Installed Base
Diagnosing a Repair
Obtaining Customer Approval or Rejection for a Charge
Viewing Repair Jobs
Viewing Repair History
Returning Damaged Procducts
Viewing Repair Lines
Repair lines provide you with comprehensive information about the product returned by your customer for repair. They enable you to accurately answer your customer's queries at any time. By observing a repair line, you can find its latest status, the date it was received, its diagnosis, the status of the repair job associated with that line, the support services associated with the line, estimated repair price, sales order number, and whether the product has been shipped back to the customer.
To view repair lines:
2. In the Find Repairs window, enter search criteria for repair lines and choose the Find button.
The Repairs window appears.
The Repairs window provides you with comprehensive information about each line. For each repair line, you can view the product, its serial and reference numbers, RMA number, RMA type, RMA date and RMA line number, associated service request number, and current status. You can also view the quantity of each repair line, its Unit of Measure, the diagnosis, name of the WIP job created to repair the product, and the sales order against which it has been shipped back to the customer after repair. Not all this information is available at all times. As a repair line is processed, progressively more information is available. For example, when a repair line has just been diagnosed, the Job Name, Order Num, Shipped Date etc. may be blank. When a repair job is created in WIP, then the Job Name field is filled in. Subsequently, after the repair is complete and a sales order has been created for the product, the Order Num field is filled in and so on.
You can enter repair charges before or after a repair is complete. See: Entering Charges.
