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   To define a system:

1. Navigate to the Systems window.

2. Make sure the following profile options are set:

• Service:Auto-generate System Name

• Service:System Name Update Allowed

• Service:Cascade System Termination

• Service:Customer Product Termination Status

Note: If profile options are not set correctly, contact your System Administrator.

Note: If the profile option Service: Auto-generate System Name is set to No, you can manually enter any unique name for the system. Otherwise, it is automatically generated. If the profile option Service: System Name Update Allowed is set to Yes, you can update the system name at any time.

3. Enter a system description.

4. Choose a Customer and specify a type for the system.

5. Optionally you can enter a Parent System, System Num, Type, Effective From and To, Coterminate Day and Month, Installed at location, Customer, Address, Bill To and Ship To Customers, Addresses, and Technical and Administration Contacts. A system type refers to the description of the system as a whole. Examples of systems would be: hardware, software, CPU, or communication. These types of systems represent logical groupings of customer products. A System Number can be any number you specify, such as a serial number.

Note: By choosing either Installed At, Bill To, or Ship To, the customer and address information are filled in automatically. If you enter the customer name, you are prompted to choose a Ship To title from the list. A title has one customer and address, while a customer may have many title sites and addresses.

• If you choose to specify a Coterminate Day, you will have to enter both a day and a month.

• If the Oracle Service profile option Service:Cascade System Termination is set to Yes, then when you enter a date for the system to be terminated on (Effective to Date), Oracle Service will set all the customer products that are assigned to the system to terminate on the same day. Oracle Service will also update the status of the customer products using the status specified in the profile option Service:Customer Product Termination Status.

• If Oracle Product Configurator is installed, and if the profile BOM:Configuration Installed is set to Yes, you can enter a value for configuration system type.

6. Optionally choose Copy Systems to create one or multiple new systems based on the current configuration.

7. Save your work.

You can view all customer products associated with a system by navigating to the View Products window.