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Creating Service Request Links
You can link service requests for reference or to identify duplicate reported service requests for later statistical analysis.
To define service request links:
1. Navigate to the Service Request Links window.
2. Select a Service Request.
3. Choose a relation type.
A
Reference relates this request to another service request, and a
Duplicate is a relation to an identical service request.
4. Save your work.
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To define service request links: