Entering Comments
You can enter one or more comments for a service request, depot repair line, or customer product. Use the All Comments button in the Comments window to view all comments associated with a particular request, repair line, customer product, or call.
To enter comments:
1. Navigate to the Comments window.
You can use either the short Comments field or the larger Comment area to enter your text.
3. Optionally check Make Public to make this comment visible to anyone who queries the associated request, repair line, or installed base record using Oracle Self-Service Web Applications.
This box's status defaults from your setting for the profile option Service:Default Make Public Flag.
4. Optionally modify the Entered By field.
If this comment is linked to a service request, the default value in this field is the service request owner. The Entered By person must be an active employee in the Human Resources system.
When you save, the Entered Date displays automatically.
See Also
Defining Customer Products
Entering Service Requests
Viewing Repair Lines
