Creating Messages
You can communicate with other users by sending messages from the service request and depot repair modules. For example, you can send a message for a specific service request from the Service Requests window that contains a request for action. In this case, a response is required of the message's recipient to indicate whether the action is accepted, rejected, or completed. In addition, you can choose to have a confirmation sent to you once the recipient has responded to your message.
To create and send a message:
1. Query an existing service request, enter a new one and save your work, or query a repair line.
2. Choose Send Message from the Special menu.
The Send Message window appears.
3. Enter the sender's name in the From field.
You can enter any value, or use the list of values to select from all roles defined for use with Oracle Workflow. The default value is the Workflow display name of the current user; if the user's Workflow role cannot be determined, the FND username defaults.
4. Enter the recipient's name in the To field.
The recipient's name must be defined amongst the Workflow roles.
Note: This priority has no correlation with Workflow notification priorities.
6. Optionally select an Action for the recipient to perform.
Your choices in this field depend on the message action QuickCodes that have been set up.
7. Check Expand Roles if you plan to send this message to a Workflow role that includes several individuals and if you want each person to receive a copy of the message.
By default (if this box is not checked), one message is sent to the role as a whole. If one individual responds to or closes the message, the message is removed from the Inboxes of all other individuals in that role.
8. Optionally check Confirmation if you want to receive a confirmation message once the recipient has responded to your message.
Note: If you check Confirmation, the From field is validated to ensure that the sender is a valid Workflow role. Also, you cannot check Expand Roles if you check Confirmation.
9. Enter your message text.
See Also
Entering Service Requests
Viewing Repair Lines
Setting Up Message Action Codes
Viewing Message History
