Viewing and Responding to Messages
If you have received messages, you can view and respond to them in any of three ways: via your email application, via a Web page, or (if you are an Oracle Applications user) via the Notifications Summary window.
To respond to messages in Oracle Service:
1. Navigate to the Notifications Summary window.
2. Select a message and choose Open.
The Notifications window appears.
3. Choose Respond and choose your response from the Result list.
If the message does not include an action request, you must respond with Acknowledge. Otherwise, choose one of the following responses:
- Accept if you accept the responsibility of performing the requested action
- Reject if you reject the responsibility of performing the requested action
- Done if you have completed the action
4. Optionally enter additional comments, such as your reason for rejecting the request.
A confirmation message will be sent to the original message's sender if and only if the sender checked Confirmation.
See Also
Creating Messages
