Viewing Revisions
You can view customer product revisions in the installed base for any customer product. Each customer product will have one or more revisions associated with it. When a customer product is created in the installed base, a revision is automatically created for it. If a new revision of the product is ordered using Order Entry/Shipping, Oracle Service automatically creates a new revision for that product. At any given time, only one of the revisions is considered the current revision of any customer product. You can choose which revision to make active in the Customer Products summary window.
If the profile Service:Set Customer Product to Latest Revision is set to Yes, Oracle Service makes any newly defined revision for a customer product the current active revision.
2. Select the record to view, then choose Revisions.
3. Optionally enter Effective From and To Dates.
To view revisions: