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For example, a company has current service programs on six anneal ovens used to set the paint of fabricated aluminum machined parts. The ovens are old and take a long time to heat. New ovens would cut the heating time in half and increase production. Terminate service is used to end the current service programs on the old ovens as the new ones are installed.
When you terminate a service program, Oracle Service automatically uses the Receivables Interface to account for credit against the terminated service for invoiced transactions. Afterwards, run the AutoInvoice program to generate credit memos.
While interfacing with Oracle Receivables to raise credit memos, Oracle Service uses the following rules. If the accounting rule for the original invoice for the service is IMMEDIATE, then the credit method for crediting the transaction is NULL and the invoicing rule is NULL. If the accounting rule is not IMMEDIATE, then the credit method for crediting the transaction is UNIT and the invoicing rule is the rule from the original sales order for the service being terminated.
Note: Credit memos will be generated only for service programs that have been invoiced. The Terminate Service program skips all uninvoiced services.
Note: If you are terminating a service that has a future start date, the Terminate Date must fall between the start and end dates of the future service.
Note: If you do not want to credit your customer, enter $0 in the Credit Amount field.
Note: After choosing Terminate, you are warned that the transaction is irreversible, and are asked to confirm your choice to terminate.
Note: You must run the Service Termination and Auto Invoice programs to raise a credit memo in Oracle Receivables. If the original sales order for the service has not been invoiced, the Service Termination program does not process your transaction.
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